Any luck with contact from them?
the software group has the same issue (radio silence )
someone (in software) said they got a reply from the support ticket system recently, i have just tried that to see what happens. The thing is i tried the support ticket system many years ago (before they went dark) and never got a response so I'm not hopefully. i cant continue to deploy software (the app) with no options for support. having spend a considerable amount of time building plugins for Iviewer its unfortunate we will have to re tool for the next system.