How to get emails unblacklisted by Cisco Senderbase

[hofar...@houseoffusion.com]

Has anyone had any experience with dealing with Cisco's Senderbase?

Our small radio station has been blacklisted by Cisco's Senderbase as being
a spammer (we aren't - but we send out a bulletin of 650 recipients every
Saturday morning) and now we can't send emails to any iiNet customer.
That means we can't send email to 3 of the directors from any radio station
email address. The web site can't send listener feedback to anyone that
uses iiNET or any of its subsidiaries as their ISP. We can['t send
official emails to the regulator at ACMA either.

We need to get un-blacklisted, but at senderbase.org there is plenty of
statistical information about who is spamming but nothing I can see that
tells us what to do if we've been blacklisted and how to get Un-blacklisted.

Anyone know where I go from here?

(when I called iiNet, they took 63 minutes to get to actually talk to me,
but their helpful suggestion was 'take it up with the web host' - thats
me. then 'take it up with the web developer'. Thats me. then ..
'take it up with the domain registrar;. That's me. then 'take it up
with Cisco' but you can't - there's no way to contact them that I can see)

--
Cheers
Mike Kear
Windsor, NSW, Australia
Adobe Certified Advanced ColdFusion Developer
AFP Webworks
http://afpwebworks.com
ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month


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Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:360124

[hofar...@houseoffusion.com]

What is the error they are returning when blocking your mail? There will
usually be something in the mail logs on how to rectify the situation. Or
at least an error code to help with further diagnosis.

I've run some searches on their site of known spam domains and they seem to
just be aggregating other blacklists. Do they actually maintain their own
list?

When you search your domain does it give any insight as to which monitors
are actually blacklisting you?

Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:360125

[hofar...@houseoffusion.com]

G'day Ricardo, thanks for your help. The actual error message is:

[quote]

Failed Recipient: < <mghaw...@iinet.net.au>email address>

Reason: Remote host said: 554 icp-osb-irony-in9.iinet.net.au Your access to
this mail system from 199.115.219.138 has been rejected due to the sending
MTA's poor reputation. If you believe that this failure is in error, please
contact the intended recipient via alternate means.

[/quote]


According to iiNet's support guys, that means Cisco's Senderbase (the
service they use to identify spammers) has blacklisted my ip address. I
need to find out what has made them blacklist us and what I can do about
it to get our reputation cleaned up. I know no one has spammed, because I
know all these sites intimately - I built them all and manage them.
There are a few newsletters sent out, but they are all opt in. In fact
two of them can't just be added because you buy something - you have to
specifically request them on a form on the site.





On Tue, Feb 17, 2015 at 7:32 PM, Ricardo Russon <ricardo...@gmail.com>
wrote:

Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:360126

[hofar...@houseoffusion.com]

Running it through MXToolbox only shows 1 blacklist :
http://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a199.115.219.138&run=toolpage

To request a removal from their list :
http://www.backscatterer.org/index.php?target=test

Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:360127