Position:
Senior Manager Control Center IT Electric Distribution Operations
Location:
San Roman, CA( 3 days onsite)
Duration:
12 Months
Must have Energy & Utility domain experience
Job Responsibilities
- Analyze project delivery
and operations portfolio performance, recommending changes in investment
and strategy to achieve goals. Brief IT and business leadership on current
performance and necessary adjustments.
- Identify, analyze, value,
and execute system investments in IT assets (applications and
infrastructure) to meet service level expectations and compliance
requirements. Manage the lifecycle of existing IT assets and retire
non-performing assets.
- Support the
identification, analysis, valuation, and execution of system investments
in IT assets to enable new and transformational business capabilities.
- Provide and manage
operational support and maintenance for enterprise system applications,
including oversight of 24x7 operations support via on-call onshore and
offshore teams.
- Recognize and prioritize
the most important work to position the organization for future success.
- Accountable for management
of project execution and operations & maintenance budgets, including
strategies to resolve variances and reduce cost to meet budget
optimization targets.
- Manage vendor contracts,
enterprise license agreements, and relationships, including the
administration of vendor software in production, forecasts, and renewals.
- Develop and manage service
level agreements with business partners and peers.
- Implement best practices
for staffing, EEO, diversity, performance management, development, reward
and recognition, and retention.
- Ensure staff has the
resources and skills needed to support all Grid Technology applications
and assets, including cross-training team members to ensure depth of
expertise.
- Ensure compliance with
standards, regulations, and governance processes, including alignment with
cybersecurity best practices, vulnerability management, and resolution of
security patching related to owned applications, software, and
infrastructure components.
- Facilitate
intra-departmental collaboration and cohesiveness between areas of
delivery and support.
- Demonstrate the ability to
deploy multiple management disciplines and techniques synergistically,
such as value management, human capital management, information
management, optimization, performance measurement, communication, and
governance.
- Accountable for the team’s
administrative duties, such as quarterly/yearly reviews, time entry,
training, expenses, etc.
- Contribute to the
evolution of best-in-class DevSecOps practices within the Control Center
IT organization and across the company.
- Increase maturity in ITIL
best practices and align with the enterprise, including Change Management,
Release Management, Problem Management, Work Management, and Incident
Management.
Qualifications
Minimum
Qualifications
- B.A./B.S. degree or
equivalent work experience in computer science, information technology,
engineering, or other relevant field required
- 8 or more years of
experience in programming/systems analysis, project management, and/or IT
strategy planning or other related area required
- Knowledge of utility business/industry
- Knowledge and demonstrated
expertise in functionality of application systems specific to Electric
distribution and transmission functional areas.
- Experience in supporting
Grid & Control Center Operations for Applications like OMS/ADMS/SCADA
- At least 3 years in a
people-leadership role
- Experience in SLA
management process and ability to work with IT vendors/partners for
developing and negotiating new services.
- Experience in
collaborating with Enterprise infrastructure support teams involving Network
support, Data Center, Security, Application monitoring, Integration
support etc
- Excellent analytical and
technical skills
- Excellent written and
verbal communication skills
- Ability to foster a work
environment in which individuals collaborate in pursuit of a common
mission and mutual goals
- Demonstrated ability to
develop and manage to budgets.
- Demonstrated ability to
effectively navigate complex organizational, process, technical and
political challenges
Desired
Qualifications
- M.S., M.B.A., or advanced
degree in business administration or computer science preferred.
- Proficiency in translating
complex business issues and requirements into IT operations solutions.
- Ability to accurately
estimate the financial impact of technology decisions.
- Ability to foster a work
environment in which coworkers collaborate in pursuit of a common mission
and mutual goals.
- Effectively navigate
complex organizational, process, technical, and political challenges.
- Aptitude to explain
necessary trade-offs and balances between immediate and tactical needs or
issues with PG&E leaders.
- Knowledge in regulatory
requirements for specific functional areas.
- Effective skills in
influencing business leadership and management decisions and driving
ownership and acceptance of change to the business.
- Very strong appetite to
determine, drive, and manage required change.
- Certifications that
demonstrate proficiency in ITIL, DevSecOps, Agile, and/or Project
Management.