MS Dynamics 365 + Power Platform Architect (Contact Center) | Atlanta, GA (Onsite)

[Nikhila Gujjarlamudi]

I need STRONG profiles only for the below role, please read carefully before submitting.

Role: MS Dynamics 365 Contact Center Architect (Power Platform)
Location: Atlanta, GA (Onsite – 5 days/week)

We need candidates who have BUILT or CONFIGURED contact center solutions — not just supported or managed.

MANDATORY (No Exceptions):

·       Hands-on D365 Customer Service + Omnichannel

·       Experience with Contact Center / Call Center platforms

·       Must have worked on Chat, Email, Messaging (SMS/Teams) channels

·       Strong in Routing, Queues, SLAs, Agent Desktop configuration

·       Experience with Copilot Studio / Virtual Agents / AI bots

·       Good knowledge of Power Platform (Power Apps, Power Automate, Power BI)

DO NOT SEND:

·       M365 Admins / Azure Infra profiles

·       Power Platform developers without Contact Center experience

·       Generic Dynamics CRM profiles (Sales/Marketing only)

Share profiles with:
Relevant project details (Omnichannel + Contact Center work clearly mentioned)
Visa, Current location & willingness for onsite (Atlanta)

Low-quality or irrelevant submissions will not be considered.

 

Thanks & Regards
Nikhila Gujjarlamudi
ngujja...@tror.ai
LinkedIn: linkedin.com/in/nikhilagujjarlamudi