IVR & Cyara Automation Tester (face-to-face (F2F) interview) ___ Hybrid(Coppell, TX -2- 3 days)

[Sunitha Sanu]

Share resumes at: sun...@momentousa.com
 Desk: 856-372-4625 | 856-456-1805 Ext 1025

 Role: IVR & Cyara Automation Tester (face-to-face (F2F) interview)

Location: Hybrid(Coppell, TX -2- 3 days)

 

Job Description:

• IVR & Cyara Automation Tester Role: IVR & Cyara Automation Tester Experience Level: 5~10 years Key Responsibilities:
• Perform end-to-end IVR testing across multiple channels and languages (English and Spanish).
• Design, develop, and execute Cyara automated test scripts for IVR and call flow validation.
• Validate Amazon Connect call flows, routing logic, and integrations.
• Perform API and microservices validation using Postman and related tools.
• Partner with cross-functional teams (QA, Dev, Product, Telephony, Ops) to ensure test completeness and accuracy.
• Analyze defects, identify root causes, and drive closure with engineering teams.
• Contribute to test strategy, test planning, and reusable test frameworks for Contact Center programs.
• Document test results, prepare reports, and ensure traceability of requirements to test coverage.
• Support continuous improvement by optimizing automation coverage and testing processes. Required Qualifications
• 5+ years of hands-on IVR testing experience.
• 5+ years of Cyara automation experience (design + execution).
• 5+ years of Contact Center testing expertise (IVR, ACD, Routing, CTI).
• 3+ years of Amazon Connect understanding and platform navigation.
• 5+ years of Postman usage for API testing and validation.
• 3+ years of experience testing microservices-based architectures.
• English and Spanish IVR testing experience (5+ years) – including menu validation, prompts, and language flows.
• Engineering graduate (preferred from established or accredited universities).
• Preferred Skills & Competencies
• Experience working with cloud contact center platforms (Amazon Connect, Genesys, NICE, etc.).
• Strong understanding of telephony fundamentals, SIP, call routing, and CTI flows.
• Familiarity with JSON, XML, and log analysis for debugging.
• Exposure to Agile methodologies and tools like Jira, Confluence, ALM.
• Ability to independently create test scenarios, test data, and automation scripts.
• Strong communication skills to work with cross-geography teams.
• Ability to understand business requirements quickly and translate them into test coverage.
• High ownership mindset and ability to operate in high-paced, client-facing environments. Additional Expectations
• Ability to work across multiple time zones when required.
• Strong attention to detail and commitment to quality.
• Proactive approach to identifying risks, gaps, and improvement opportunities.
• Willingness to train, mentor, or guide junior testers as needed.
• Positive attitude toward continuous learning in contact center domain and cloud technologies.