Hello everyone,
I went as a translator today for Mr Bishnu Bastola and family, and I would like to share my bad experience.
The person--his name was William--who is assigned the case of Mr Bishnu
Bastola's family by the Catholic Services was not very courteous during
the entire process.
First, he got irritaed every time Mr Bhim Bastola, Bishnu Bastola's
son, asked a question. Plus, the questions most of the times were not
even directed at William. They were directed at the other people trying
to fill out the forms etc. But, William kept interrupting and seemed
very irriated.
Second, as we were leaving the Job Securities building, Mr Bhim
Bastola's son's woolen cap could not be found. They stopped in front of
the entrance, and looked for the cap in the boy's mother's purse. They
found it there. However, during this one minute of cap finding, William
had already walked out of the building and reached about 20 metres far.
Also, the other thing to be noted here is that Mr Bishnu Bastola is 76
years old. He cannot walk fast. After we caught up with William,
William pointed fingers at the family, shouted and yelled at them.
Now, here are my observations of the entire process today.
I understand that the Catholic Services is trying to help these
refugees coming to Cincinnati. And, I thank them for the help. But, at
the same time, I also demand that they be treated with respect and
dignity. I understand that William, who works for the Catholic
Services, had other appointments to keep, and was trying to hurry up
for his next destination. But, that does not give him the right to yell
at a 76 year old man for not being able to catch up with him while
walking out of a building. He doesn't have the right to yell at the
mother of a toddler for spending a minute to find her son's cap. Let me
remind you that it was 25 degrees Fahrenheit outside today. And, the
toddler is only 11 months old.
Also, the entire process in the Job securities place took 1 hour and 5
minutes. If the Catholic Services cannot have a case worker spend more
than 1 hour with a family, then I think there are some serious issues
here. They should give up taking these cases and hand it over to more
competent organizations, or they should hire more people and treat
these refugees with respect they deserve.
These refugees have seen and been through enough in their lives. I
don't think they need more abuses from the Catholic Services workers.
That is all I am saying.
Thank you,
Mukesh Khanal
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Mukesh Khanal
University of Cincinnati
Cincinnati, Ohio