Daily BPO news alert 10/05/2006
BPO Business Intelligence
NEW CONTRACTS NEWS FLASH
Accenture Wins 8-Yr, $54Mn Debt
Collection Contract with US DoJ
According to media reports, the US
Department of Justice (US DoJ) has awarded Accenture an eight-year, USD 54
million contract for a system for debt collection support. The contract has a base period of one year and seven extension
options. Under the terms of the contract, Accenture will provide DoJ with a
system for debt collection support. The system
functions include organizing information for the support of lawsuits and to
monitor payment agreements. The justice management division of the US DoJ will use the system as a tool to help attorneys and other
officials to work out the final stages of collecting debts owed to the federal
government. CACI, a Virginia-headquartered IT
services provider, and AMS had also placed their bids for the contract.
Mellon Wins Deal to Service $4Bn ABN
AMRO Fund
The Irish operations of Mellon Financial Corporation, a
US-headquartered asset management services provider, has won a deal to service
USD 4 billion Ireland-based money market fund of ABN
AMRO. The duration and financial terms of the deal have not been disclosed.
Under the terms of the deal, Mellon will provide fund administration and trustee services to ABN AMRO. It would provide
global custody services for the fund through its international custody joint
venture with ABN AMRO.
Genpact Wins 5-Yr FAO Contract with
GSK
Genpact, an Indian business services provider, has won a five-year
finance and accounting outsourcing (FAO) contract from GlaxoSmithKline (GSK), a
UK-headquartered pharmaceutical company. The
financial terms of the contract were not disclosed. Under the terms of the
contract, Genpact will support some of the US-based functions of GSK, including accounts payable, fixed assets, general accounting,
process planning, travel and expense, and business applications. The transition
of FAO services take place throughout 2006. GSK will
engage some of its staff members to oversee the operations being outsourced to
Genpact.
COMPANY NEWS FLASH
Dell to Establish Technology and
Development Center in Malaysia
According to media reports, Dell, a
US-headquartered computer hardware manufacturer, will establish a technology and
development center in Cyberjaya, Malaysia. The investment required for the center was not disclosed. The center
is expected to have a strength of about 1,000 people. It will provide
value-added services, including process design and
software development.
Dubai Outsource Zone to Start
Operations by July ’06
According to media reports, Dubai Outsource
Zone (DOZ), a free zone for the outsourcing industry, is expected to be
operational by July 2006. The zone is aiming to account for a 5 percent share in the global outsourcing industry
and expects to have 200-300 companies in the first five years of its operation.
The zone is targeted at the companies providing mid-
to high-end IT and BPO services in sectors, including finance, accounting, IT,
payroll processing, graphic design, engineering, biotech, R&D, and design. In a related development, the Arab bank has
signed an agreement with DOZ to move its back-office operations to the DOZ. The
new facility of the Arab bank, Arab Company for
Shared Services, will conduct back-office work, including processing for fund
transfers and retail and commercial loans.
IT SEZs will lead to mega job
boom
In a significant policy intervention that could settle the ongoing
dispute over IT sector special economic zones (SEZs), PM has said that
employment generation will be a key eligibility criterion for approving new IT
SEZs. The move adds a new twist to the tussle between the commerce &
industry and the finance ministries over the ‘minimum area’ requirement for IT
sector SEZs. The Prime Minister’s Office has endorsed a proposal that calls for
the creation of at least 10,000 jobs for setting up IT SEZs in mega cities like
Delhi, apart from a minimum built-up area of 1m sq ft, senior government
officials said. In the case of other cities, the committee has prescribed a
minimum generation of 5,000 jobs and a built-up area 500,000 sq ft. In the case
of smaller towns, the minimum employment creation criterion will be 2,500 jobs
and the minimum built-up area will be 250,000 sq ft. As of now, IT SEZs need to
have at least 10 hectares of land. The finance ministry has been demanding that
this minimum area criterion be increased to 25 hectares along with 1 lakh sq m
of built-up area.
NASSCOM Aims To Make Outsourcing
Safer
NASSCOM will set standards for privacy and security, and monitor its
members to ensure they adhere to them. If it discovers breaches it will consider
a "range of punishments" which could include
expelling members or involving law enforcement, according to Mehta [Nasscom VP].
Training will also be offered to companies that need
support in order to be compliant with the security standards. The initiative,
which has so far cost Nasscom $300,000, comes after allegations of Indian
outsourcing fraud including the sale of customer data
by staff members.
NEWS YOU CAN USE !!
Now, you’ll never lose your mobile
contacts
IF you have gone through the pain of losing all the phone numbers in
your mobile handset, rest assured that you need not go through it again. Bharti
Airtel is introducing a new value-added service which allows a subscriber to
store all phone numbers on the mobile to a central server through toll free SMS
for a monthly fee. Apart from damage or loss and memory loss of the handset,
which leads to the loss of contact numbers stored on the mobile, the service
will also allow consumers to maintain a virtual phonebook, which will not be
constrained by the phonebook memory limit of the handset. The numbers can be
stored on the server by sending business cards toll-free to a designated number,
which would automatically store the numbers. Alternatively, the numbers can be
fed in through the internet. The numbers remain in the server even if the
handset is lost or the phonebook in the memory is deleted. The numbers can be
retrieved through a toll-free SMS or through the internet. This service would
come for a monthly fee of Rs 30.
Regards
Anish
Agarwal
Mob: 09811801202