Vertex Now The Second Largest Business Process Outsourcer In The UK
BPO Business Intelligence
up to second position of the UK Business Process Outsourcer (BPO)
player rankings according to Ovum, a leading provider of research,
advisory and consulting services in the global Information,
Communication and Technology (ICT) sector.
With a turnover of ?405 million 2005/2006[1], Vertex has rapidly
climbed the league table from third largest UK BPO to reach an
impressive second position in the space of a year after acquiring
financial services company Marlborough Stirling in 2005.
In the 10 years since Vertex was established, it has grown from an
in-house provider of customer services for United Utilities to become
the UK's second largest business process outsourcer. The company has an
impressive range of blue-chip clients as well as some of the UK's
largest local authority and central government clients. Recently,
Vertex has secured several contracts including an agreement with the
CSA, and a five-year deal with DB Mortgages.
Over the past year, Vertex has developed and strengthened its market
offering by acquiring and developing a financial services division,
Vertex Financial Services- a business which is now a leading provider
of outsourced services and technology solutions to the life & pensions,
mortgages and investment industries. Furthermore Vertex has recently
set up a new debt collection and consultancy business- FRA UK, where
the company can offer a new approach to organisations seeking to
transform their debt recovery performance.
As one of the UK's major customer management service suppliers, Vertex
has formed a partnership with the acclaimed Henley Management College
who are carrying out significant research in order for the business to
further improve its expertise and heightened understanding of customer
experience and customer management.
Commenting on the company's leading position in the UK BPO and also on
further developing its customer management expertise, Vertex Managing
Director Tom Drury said:
"I am delighted that Vertex has been recognised as one of the UK's top
BPO providers and risen to a prominent 2nd position in Ovum's league
table. Vertex works on behalf of a range of clients to help them
transform the way they do business. As experts in customer management,
the knowledge that Vertex will gain from leading edge research
undertaken by Henley Management College will enable us to be recognised
as thought-leaders in our industry."
Vertex has also been ranked 22nd by the International Association of
Outsourcing Professionals (IAOP) and now forms part of the 'leaders
category' in the first ever ranking of the world's top outsourcing
providers- The Global Outsourcing 100.
[1] According to Ovum 2006
Source: newsblaze.com 02/12/2006