Fwd: Assistance for a frivolous FIR at Bihar by some unscrupulous elements in the business of LPG Sale & Supply (Subsidized Product)
Manoj Padhi
---------- Forwarded message ----------
From: Mohammad Abdullah <mdabd...@mdabdullah.in>
Date: Sunday, May 17, 2015
Subject: Assistance for a frivolous FIR at Bihar by some unscrupulous elements in the business of LPG Sale & Supply (Subsidized Product)
To: "AMUNe...@yahoogroups.com" <AMUNe...@yahoogroups.com>, TheAlig...@yahoogroups.com, worldo...@yahoogroups.com, voiceofalig...@yahoogroups.com, fmsra...@googlegroups.com
https://drive.google.com/file/d/0BxBBgHjhPEbUaDg0WXE0MjFaWXVVdWV4djBqbUZCNlYtUG9R/view?usp=sharing
*************
I have taken this initiative since March 04, 2015 and upto April07, 2015 compelled HPCL to have inquiry through its Vigilance department, QA & QC Teams and other senior officials. And subsequently HPCL penalize it heavily with the last warning of termination. The whole scenario is attached with this mail and cold be verified from me.
My family contacts are:
Mohammad Abdullah
Dear Sir,
Assalaam.
**FIR Sections are: u/s 147/149/443/452/419/420/500/504/506/385/468/469 IPC and 3(i)(viii)(x) sc/st act
I have similar cases prior to this partical episode:
***** Dated: June 12, 2012+++ (Attachment: 9 0)
MPANG/E/2012/01056 for my Beloved Dada Jaan MD SALIM, Vill-Nagarwa Bagha, PS-Ghorasahn, East Champaran, Bihar. A forgery was committed. Later resolved after slain dear distributor provided the Cylinder at our doorstep on his own.
*****Dated: Octobe 14, 2014+++ (Attachment: 9 1)
MPANG/E/2014/06558 for my Beloved Dada Jaan MD SALIM, Vill-Nagarwa Bagha, PS-Ghorasahn, East Champaran, Bihar. TV was not getting issued just because they dont had the printing paper. Pathetic.
***** Dated: January 30, 2014 +++ (Attachment: 9 1)
MPANG/E/2014/00390 for my cousin brother Javed Miandad, Vill-Nagarwa Bagha, PS-Ghorasahn, East Champaran, Bihar. And it was for denial of DBC (Double Bottled Connection) and which got isssued after our grievance from the same distributor.
******
+++++++++++++Detail Episode 01+++++++++++++
++1++ March 03, 2015: Brother of Mussarrat Khatoon resident of Pipra Bajid, Dhaka, East Champaran, Bihar visited Gas agency outlet for enquiry and all and manhandled. Denied and abused. Contacted Distributor from his phone.
++2++ March 04, 2015: Complaint filed for denial of subscription of LPG Connection to Ministry of Petroleum and Natural Gas (MPANG) with registration no: MPANG/E/2015/01738 DATED March 04.03.2015 on behalf of Musarrat Khatoon, my relative. (Attachment no: 01 00). Also Email sent to higher officials of HPCL on the same day from my email: corruption...@mdabdullah.in, Ph: 09451037360.
++3++ March 04, 2015: HPCL deputed Area Sales Manager Mr Lepcha Lava to redress the said grievance. Email communication begins with him on the same day. Received Email from his HPCL official email id lep...@hpcl.in and also call received of which recording is there.
++4++ March 07, 2015: Distributor contacted me for the first time from his mobile phone: 09431269423. And complained to my why I had raised my grievance to the higher authorities.
++5++ March 08, 2015: LPG gas subscription issued to Mrs Musarrat Khatoon. (Attachment 01 01, 01 02)
++6++ March 10, 2015: Distributor and HPCL Mr Lpcha Lava visited Musarrat Khatton house at Pipra Bajid at 7:00 pm and asked for satisfactory letter against the grievance. Given by Musarrat Khatton. And vice versa Distributor had been asked for assurance letter. He had also given as well. (Attachment no: 01 03)
++7++ March 11, 2015: HPCL Mr Lepcha Llava carried out inspection of functioning, service delivery and compliance under MDG-2014 (Marketing Discipline Guideline from MPANG) of distributor. Found irregularities. Reported to Regional Office Patna. I have just been given that irregularities has been found through a letter. (Attachment no: 01 04). But no any further details so far has been given however I have been reported by HPCL DGM LPG East (of Seven States) over my mobile no that a penalty of Rs 39000.00 (approx) has been levied. Even RTI for all details has been denied.
+++++++++++++Detail Episode 02+++++++++++++
++8++ March 21, 2015: I with the name of my close friend Mohd Azim Sheikh;
*Address: Ward No.-7, Near Chinar Hotel, Batote, District- Ramban, PIN-182143 Jammu and Kashmir sent another complaint to the higher officials with the same email: corruption...@mdabdullah.in, and Ph: 09451037360. (Attach 02 00, Read From Page 7, March 21, 2015) .
For the following:
1). Non compliance of the Marketing Disciplines Guidelines dated February 21, 2014; MDG-2014.
2). Forced sale of the Hot Plates and various other items to the consumers with the New LPG Subscription.
3). Denial of the DGCC (Gas Card) and SV (Subscription Voucher) while issuing the New LPG Subscription in due time.
4). Denial of the cash memo for the items being sold through its outlet.
5). Harassment while issuing the LPG Subscription.
6). False information to the Consumers regarding the sale and supply of the LPG Subscription.
7). Forced sale of the required Applicable Application forms through private agency.
8). Operating from two premises for creating the information deficit and chaos to the general public. 9). Creating obstruction in availing the services under Essential Commodities Act 1955 for the general public.
10). Harassment for Subscriptions against Transfer Voucher. [Consumer No:622842]**
11). Harassment for issuance of Transfer Voucher.
12). Over charging on the Subscription against Transfer Voucher. [Consumer No:622830]**
13). Harassment for transfer of LPG Subscription among the family members.
14). Contact no of the grievance redressal officers are not being displayed inside the premises of the distributor outlet.
15). Showroom kept closed on working days / during working hours without
approval of concerned OMC, (excepting extraordinary circumstances).
16). Not having adequate number of telephone lines for customer services.
17). Overcharging on release of new connections.
18). Non-Display of updated Standard Notices as communicated from time to
time from the concerned OMC.
19). Consumer education pamphlets are not being displayed at the distributor outlet.
20). Not giving rebate on non-home delivery subscription.
++9++ March 24, 2015: We have been posed threat of life which we got aware from our friends overthere. For which again mail to MPANG, HPCL, SP East Champaran, DM East Champaran have been sent. Its also on the record. HPCL takes cognizance and called distributor at Regional Office patna for counselling, clarification and all. (Attach: 02 00 1)
++10++ March 24, 2015: Email to SP and DM sent. (Attach: 02 00 2)
++11++ March 25, 2015: I have have received emails at the above said email from HPCL higher authorities. Its attached in HPCL Reply attachements.
Also Letter had been sent to Mohd Azim and Myself at our respective addresses. Its attached. (Attach: 02 01).
++12++ March 30, 2015: He has been penalised for irregularities under MDG-2014 of Rs 39000.00 and this had been intimated to me by HPCL DGM LPG EAST over my Ph 09451037360. I have recordings.
******Meanwhile I have contacted various consumers and prospective consumers through our contacts and raised their grievances to the HPCL from my above email and phone. HPCL took cognizance of every single complaint through their official emails.
++13++ April 07, 2015: Again HPCL sent their Vigilance Team, Quality Assurance Team, Quality Check Team and other senior officials. Exhaustive Enquiry done. Irregularities found. And this has been communicated over above email by HPCL DGM LPG east on the very same day and also over my mobile 09451037360. But HPCL didnt shared any findings or report of the enquiry and all. Just communicated that Enquiry has been done and irregularities has been found.
*****
++14++ April 01 to April 24, 2015: I have sent numerous grievances of more than ten consumers. HPCL took action for every complaint. But some consumer tuned Hostile and given in writing that they have not asked for complained and I have complained to HPCL on my own and have misused their credentials. However they have been benefited from my grievance.
****** [emphasis added]
*****
++15++ April 09, 2015: (Attachment 02 03, 02 04) I have posted an appeal on my whatsapp 9919847585 profile for the following:
Avail the HP Gas LPG Subscription at Rs 2735.00 in Dhaka, East Champaran, Bihar.
(Now its easy to avail the Highly subsidised Domestic LPG from Hp Gas, Bharat Gas and Indane
Gas)
First of all, for all LPG related queries must visit (a comprehensive website with every detail):
http://www.hindustanpetroleum.com/LPGFaqs
If any of our fellow citizens have been humiliated, harassed, hated, ridiculed and cheated by the
Nilu HP Gas, Dhaka in the name of LPG services; then please follow the following steps:
1). Share your story with all timeline and details.
2). Write to me at my contacts:
**Contact: 09919847585 (SMS/WhatsApp)
**Email: myin...@mdabdullah.in
**For Dhaka: http://myindians.mdabdullah.in/tagged/dhaka
Please share, re-share, Like, spread and make it Word Of Mouth (WOM). Its for our better future.
*****[Emphasis Added]
++16++ April 14, 2015: An FIR against me and my friend has been filed at Dhaka PS. Dy SP took special interest because he belongs to the same SC/ST caste which Distributor belongs to. Also SP, DIG and DySP has been conspired to arrest me. They have issued summons and tracking my phone and emails. FIR Sections are: u/s 147/149/443/452/419/420/500/504/506/385/468/469 IPC and 3(i)(viii)(x) sc/st act
++++++++++++++FIR Analysis+++++++++++++++++++++
Following has been alleged in FIR:
** Some 5 to 6 unidentified persons arrived at Distributor outlet on April, and asked that still money has been given to Abdullah Bhai and its so Abdullah bhai is having such grave complaints to HPCL and also that why the government issued distributorships to such SC/ST's who even dont know the meaning of complaints and all. Which is false, manufactured and imaginary in its totality.
** Also that i have asked for free connection to above said Mrs Musarrat Khatoon on March 04, 2015 and March 06, 2015 which is again false as Distributor himself called me on March 07, 2015 at 9:48 am of which I have the recordings.
** Also that I have changed my name to Mr Mohd Azim Sheikh, Leighton Welsupn, NHAI GOI, Ramban, District-Ramban, Jammu and Kashmir and lodged complaints to HPCL which is false. As Azim is my friend and he has consented for it. And that I have fetched contact details of Consumers from the transparency portal of HPCL and have posed myslef as the officer of HPCL and lodged grievances on my own. (Some consumers have given in affidavit under influence). Its totally false, I have neverever have posed myself as HPCL officer and have always communicated that i am Abdullah from Delhi.
** Also that I have created WhatsApp profile with above said information. (Attachment 02 04).
** Also that my intention is to harass him and make him defame. Which is totally wrong as I have asked to HPCL for the following on March 21, 2015 complaint:
1). Please and please have the compliance of the MDG-2014.
2). Have the required information at the disposal of the citizens through the distributor outlet so that
no one may be cheated, harassed and humiliated.
3). Direct the distributor to not harass the consumers with over charging while availing the
Subscription in any of the case.
4). Acknowledgement of all the services being delivered through the outlet of the said distributor to
the consumers.
5). The provision of the SV and DGCC in due time without further delay and harassment to the
consumers.
6). Provision of Cash Memo for the items being sold through its outlet to the consumers.
7). Availability of the required Application Forms through the distributor outlet free of cost to the
citizens.
8). Rebate to the consumers on the Non-Home delivery subscription of the out of reach areas.
9). Cash memo for every delivered cylinders for better service delivery to the consumers.
10). Conducive environment for the service delivery of the items under the Essential Commodities
Act 1955.
11). The distributor outlet should be appropriately identified so that the poor citizens wont have to
run from the pillar to post for any of the services under its purview.
++++++++++
And the following has been corrected at Distributor:
1). Penalty under Marketing Discipline Guidelines has been imposed twice of more than Rs One Lac in a period of less than one month on the findings of the Vigilance Team, Quality Assurance and Quality Check Team.
2). 12 CCTV cameras have been installed with Audio and Video recordings having three month data storage backup.
3). HPCL deputed its Area Sales Manager for the training and re-organisation of the Distributorship to the staff at the service delivery.
4). Home Delivery has been started on priority.
5). Cash Memo are being given for every service rendered through the distributor.
6). Information Pamphlets are on display at the Distributor outlet for consumer education and awareness.
7). Standard Operation Procedures are in practice for the LPG Services.
8). But still there is leakage that consumers are being charged some Rs 20 to Rs 70 on home delivery.
++++
**DGP letter is attached. dated 15.05.2015
**RTI to HPCL and its reply is attached for which I have not been supplied information. 16.04.2015
**Email Communication is attached.
**HPCL replies are attached.
Mohammad Abdullah,
Nagarwa Bagha, Nimuiya East, PS-Ghorasahan, District-East Champaran, Bihar
To,
The Director General of Police,
Bihar Police,
Bihar
**Subject: Regarding the frivolous FIR at Dhaka Police Station under Motihari, against
Mohammad Abdullah and Mohd Azim Sheikh for the complaint to Hindustan Petroleum
related with the LPG Services for the harassment of the general public through the organised-
corruption and maladministration by the Nilu HP Gas Dhaka, East Champaran, Bihar, PIN-
845418, an HP GAS Distributor with Hindustan Petroleum Corporation Ltd for the sale and
supply of heavily subsidised LPG from my Government **
Ref: FIR Dhaka PS 70/15 Dated 14.04.2015
Respected Sir,
In continuation to my earlier emails and postal communications, I am again having representation
that I have been implicated in a manufactured case, just because of the fact that I have iterated the
organised corruption and maladministration of the Nilu HP Gas Agency. I along with my friend
Mohd Azim Sheikh had taken initiative to iterate the instances to the higher officials of the
Hindustan Petroleum Corporation Limited for their Distributorship and criticised them that due to
lackadaisical approach of the Enforcements and Compliance of the Marketing Discipline Guidelines
2014, our poor downtrodden citizens are subjected to huge mental harassment and denial of LPG
services.
And these all started with my relative Musarrat Khatoon who had approached the said Distributor
for new LPG connection on March 03, 2015. After complaints and all, she has been provided the
connection and subsequently HPCL initiated enquiry and investigation for all the corruption and
maladministration through their Vigilance Team, Quality Assurance and Quality Check Team on
March 11, 2015 and April 07, 2015.
And also Dear Distributor has given his consent and assurance on March 10, 2015 that there
wont be any future inconveniences and afterward filed a frivolos FIR on April 14, 2015 to
deter future complaints and grievances. The assurance is attached.
And we had sought the following from the higher authorities:
1). Please and please have the compliance of the MDG-2014.
2). Have the required information at the disposal of the citizens through the distributor outlet so that
no one may be cheated, harassed and humiliated.
3). Direct the distributor to not harass the consumers with over charging while availing the
Subscription in any of the case.
4). Acknowledgement of all the services being delivered through the outlet of the said distributor to
the consumers.
5). The provision of the SV and DGCC in due time without further delay and harassment to the
consumers.
6). Provision of Cash Memo for the items being sold through its outlet to the consumers.
7). Availability of the required Application Forms through the distributor outlet free of cost to the
citizens.
8). Rebate to the consumers on the Non-Home delivery subscription of the out of reach areas.
9). Cash memo for every delivered cylinders for better service delivery to the consumers.
10). Conducive environment for the service delivery of the items under the Essential Commodities
Act 1955.
11). The distributor outlet should be appropriately identified so that the poor citizens wont have to
run from the pillar to post for any of the services under its purview.
And our complaints was basically for correcting the system with the following
maladministration:
1). Non compliance of the Marketing Disciplines Guidelines dated February 21, 2014; MDG-2014.
2). Forced sale of the Hot Plates and various other items to the consumers with the New LPG
Subscription.
3). Denial of the DGCC and SV while issuing the New LPG Subscription in due time.
4). Denial of the cash memo for the items being sold through its outlet.
5). Harassment while issuing the LPG Subscription.
6). False information to the Consumers regarding the sale and supply of the LPG Subscription.
7). Forced sale of the required Applicable Application forms through private agency.
8). Operating from two premises for creating the information deficit and chaos to the general public.
9). Creating obstruction in availing the services under Essential Commodities Act 1955 for the
general public.
10). Harassment for Subscriptions against Transfer Voucher.
11). Harassment for issuance of Transfer Voucher.
12). Over charging on the Subscription against Transfer Voucher.
13). Harassment for transfer of LPG Subscription among the family members.
14). Contact no of the grievance redressal officers are not being displayed inside the premises of the
distributor outlet.
15). Showroom kept closed on working days / during working hours without approval of concerned
OMC, (excepting extraordinary circumstances).
16). Not having adequate number of telephone lines for customer services.
17). Overcharging on release of new connections.
18). Non-Display of updated Standard Notices as communicated from time to time from the
concerned OMC.
19). Consumer education pamphlets are not being displayed at the distributor outlet.
20). Not giving rebate on non-home delivery subscription.
And I would like to inform my diligent officials that system has been corrected by the HPCL
in the following manner:
1). Penalty under Marketing Discipline Guidelines has been imposed twice of more than Rs One
Lac in a period of less than one month on the findings of the Vigilance Team, Quality Assurance
and Quality Check Team.
2). 12 CCTV cameras have been installed with Audio and Video recordings having three month data
storage backup.
3). HPCL deputed its Area Sales Manager for the training and re-organisation of the Distributorship
to the staff at the service delivery.
4). Home Delivery has been started on priority.
5). Cash Memo are being given for every service rendered through the distributor.
6). Information Pamphlets are on display at the Distributor outlet for consumer education and
awareness.
7). Standard Operation Procedures are in practice for the LPG Services.
8). But still there is leakage that consumers are being charged some Rs 20 to Rs 70 on home
delivery.
1). Now It has been alleged in the FIR that we had asked for money from the said Distributor which
is false in its totality. How come a student and law abiding citizen could ever think of it. And as for
as Complaints to the higher authorities of HPCL is concerned, we just have approached to them for
relief to the citizens interestingly marginalised educationally as well as economically and correcting
the system. Also I would like to inform that its the dear Distributor good-self who did called
twice from his Mobile No: +91-9431216923 on March 07, 2015 at 9:43 am and at 9:48 am and
conversation happened for 04:48 minutes and 19:52 minutes for the resolution of the
grievance which I had raised for Musarrat Khatoon.
2). Also it has been alleged that I have asked for free connection to my relative from the said
Distributor, which is again totally false and manufactured. I have lodged a grievance at
www.pgportal.gov.in the Public Grievances Portal of DARPG, Governement of India which is
attached and had got resolution from there itself. Also the copy of assurance by the said Distributor
given by himself for the resolution of the said Grievance and is also attached for your kind
reference.
3). And it has also been alleged that I have forged my name and place while having complaints to
the HPCL, which is again proved wrong as HPCL has itself verified the same by sending their
acknowledgement letter for the grievance raised by Mr Mohd Azim Sheikh. Its also attached.
4). What is wrong in it to have this information on display at the WhatsApp profile:
******
Avail the HP Gas LPG Subscription at Rs 2735.00 in Dhaka, East Champaran, Bihar.
(Now its easy to avail the Highly subsidised Domestic LPG from Hp Gas, Bharat Gas and Indane
Gas)
First of all, for all LPG related queries must visit (a comprehensive website with every detail):
http://www.hindustanpetroleum.com/LPGFaqs
If any of our fellow citizens have been humiliated, harassed, hated, ridiculed and cheated by the
Nilu HP Gas, Dhaka in the name of LPG services; then please follow the following steps:
1). Share your story with all timeline and details.
2). Write to me at my contacts:
**Contact: 09919847585 (SMS/WhatsApp)
**Email: myin...@mdabdullah.in
**For Dhaka: http://myindians.mdabdullah.in/tagged/dhaka
Please share, re-share, Like, spread and make it Word Of Mouth (WOM). Its for our better future.
*************
So again I am writing to have your kind interventions and order so that we must be having some
sort of relief from the mental trauma we both are going through just because we have iterated the
organised corruption in sale and supply of highly subsidised LPG which is meant for our
compatriots withour any prejudice and obstruction.
I am awaiting for your kindness and also I believe that truth would prevail and justice would be
done. With thanks and best regards for your valuable time and kind considerations. I am obliged.
Jai Hind.
Mohammad Abdullah,
Nagarwa Bagha, Nimuiya East, PS-Ghorasahan,
East Champaran, Bihar, PIN-845315
Dated: Saturday, 15 May 2015
--
Manoj Padhi