Servicenow Business Analyst; Philadelphia, PA (Onsite)

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Servicenow Business Analyst

Business Analyst - L4

Philadelphia, PA (Onsite)
Job Description

 Please share resumes to arun....@aifalabs.com

Responsibilities for Servicenow business analyst

•         Strong ServiceNow stakeholder and customer communication
•         Working with the process team to drive out requirements and create user stories.
•         Working within the Engineering team to articulate technical challenges and opportunities
•         Participating and contributing to workshops offering best possible solutions
•         Specific ITSM and ITIL experience and exposure
•         A strong background as a Business Analyst
•         A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients
•         Location is in Philadelphia
•         The ability to show evidence that you can work with clients, distill requirements, work in partnership with client‘s and engineers to deliver solutions, document, and drive signoff
•         Provide post implementation support and gather feedback for continuous improvement

Qualifications for ServiceNow business analyst
•         Excellent management and influencing skills full understanding and ability to lead on all ITIL processes
•         Able to work independently without significant supervision
•         Highly analytical in your approach
•         Actively manage application specific enhancements / defects as assigned to the BA
•         University Bachelor’s degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience
•         Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition