Performance Max Shareable Link showing blank page

[sandra...@randallreilly.com]

I am trying to generate a Shareable Preview link for a Performance Max asset group. When I "Try this Method" link on this page:

https://developers.google.com/google-ads/api/reference/rpc/v19/ShareablePreviewService/GenerateShareablePreviews?transport=rest

I get a link that just opens to a white page. Nothing is showing in the browser. Same result when generating via the API. I can get a link with an expiration, but the page is blank.  Anyone else experiencing this issue? I tried opening in different browsers, PC vs MAC..same result. Just a blank white page.  It's pretty strange because I feel like this worked a couple weeks ago.

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[Google Ads API and AdWords API Forum]

Hi, 

Thank you for reaching out to the Google Ads API support team. 

Based on the information provided, I understand that you are trying to generate the shareable preview URLs using the ShareablePreviewService and after generating when you are attempting to open the link, it loads a blank screen. In order to investigate your issue further, kindly provide us with the complete API logs (request and response logs with request-id and request header) generated at your end to further assist you better. 

If you are using a client library and haven't enabled the logging yet, I would request you to enable logging for the specific client library that you are using. You can refer to the guides Java, .Net, PHP, Python, Ruby or Perl to enable logging at your end. For REST interface requests, you can enable logging via the curl command by using the -i flag.

You can send the details via Reply privately to the author option, or direct private reply to this email.

Thanks,

Google Ads API support Team. 

[sandra...@randallreilly.com]

Is this response private? Seemed like it was showing up in the group thread, so I deleted and am replacing with the below with redacted information

Request
-------
Method: /google.ads.googleads.v19.services.ShareablePreviewService/GenerateShareablePreviews
Host: googleads.googleapis.com
Headers: {
  "developer-token": "REDACTED",
  "login-customer-id": "{customer_id}",
  "x-goog-api-client": "gl-python/3.9.5 grpc/1.63.0 gax/2.19.0 gccl/26.0.1 pb/4.25.3",
  "x-goog-request-params": "customer_id={customer_id}"
}
Request: customer_id: "{customer_id}"
shareable_previews {
  asset_group_identifier {
    asset_group_id: {asset_group_id}
  }
}


Response
-------
Headers: {
  "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000",
  "content-disposition": "attachment",
  "date": "Thu, 25 Sep 2025 22:07:29 GMT",
  "request-id": "FKqtvFsn-cMn5UImn94GVg"
}
Response: responses {
  asset_group_identifier {
    asset_group_id:  {asset_group_id}
  }
  shareable_preview_result {
    shareable_preview_url: {ad_preview_link}
    expiration_date_time: "2025-10-09 17:07:29.383"

[Google Ads API Forum Advisor]

Hi,

Please be informed that I have removed your response from the forums as it contains the PII information.

I have raised your concern with the rest of our team and one of my teammates will reach out to you once we have an update. Meanwhile, your patience is appreciated.
 

Thanks,
 

Google Ads API Team

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[2025-09-26 15:29:09Z GMT] This message is in relation to case "ref:!00D1U01174p.!500Ht01u7dhf:ref" (ADR-00333811)