Hi Kyleh,
We've not had any issues reported in regards to no audio for these preview clips, and I've managed to receive the files (appx 469KB) and play them.
If you're still having issues can you provide the example request and the response headers you get back?
There are restrictions that the labels have put in place for preview clips, and they are outlined here:
http://developer.7digital.com/resources/api-docs/media-delivery-api#Preview_ClipsPlease take note of the approved usage scenario.
All the best with your research.