I think the younger guy is a porter - not 100% sure. My experiences
with Remi have not been good - he is very harsh and when I had a
situation happen where J&O was in the wrong he was very rude and
unapologetic. He said that Mike left things in a shamble and it was a
big mess to clean up - I understand the stress but that is really no
reason to be rude to tenants.