3D Warehouse Upload Error

[bgsu3d]

When I upload "The Oaks Dining Center" building to 3D Warehouse I get the error below:

 

3D Buildings Review

We're having a problem with the model you submitted

Unfortunately, we've run into a problem while trying to process this model for Google Earth's 3D Buildings layer:

Internal 3D Warehouse error. The model you submitted experienced an error while it was being processed. Unfortunately, your model cannot be included in Google Earth. If your model wasn't built using the latest version of SketchUp, we suggest downloading it and trying that instead.

We would be happy to re-consider any corrected models you'd like to submit. Thanks very much for your ongoing contribution to the worldwide geo-modeling effort. We look forward to seeing more of your models soon.

The 3D Warehouse Team

Here is a link to he building on 3D Warehouse

http://sketchup.google.com/3dwarehouse/details?mid=5b5e350b00c957cadade4de5cd36458a&prevstart=0

I have simplified and remodeled the model 6 times and everytime I get the same error.  I'm pretty sure the model meet all the criteria.  This is for a University and I really want this new building on Google Earth because school has started. 

Please Help!

 

 

[Google Guide Alex]

That's a really nice looking model! Have you checked for the following? 

• faces + edges closer than 3" 
• overly tiled textures [this could be an accidentally applied texture. look at all the back faces]
• textures with bad file extensions
• textures with characters other than numbers, letters and underscores ( _ ). 

[bgsu3d]

I have checked all of the possible issues listed above on the model, and I did not find any of them.  I uploaded the model today and it is still being rejected almost immediately within minutes after uploading.  Do you have any other suggestions to make the model compliant?

[Randy]

Bgsu3d,

 

The link in your original post pointing to the model does not work.

[pittr]

http://sketchup.google.com/3dwarehouse/details?mid=6b17871953116fbcdade4de5cd36458a&prevstart=0
Seems the model is adopted in Google Earth's 3D Buildings layer because I see it in GE.
Otherwise in the file model is not geo-located (i don't see GE terrain and Snapshot), have a little extra texture, some textures are duplicated and a few coplanar faces near north gate. Rooftop is so light. Perhaps they must be a little gray.
Something interesting. When i geo-locate model by selecting a region and "toggle terrain" buton is pushed terrain dissapears (file is SU ver. 4 format?).

And a mоdel is very nice, i like it. Don't change anything until it does not need.

[pittr]

P.S. Model is ~210m underground. That's why terrain is dissapear.

[pittr]

P.P.S. Sorry, in GE i see a downloaded model.

[bgsu3d]

Thank you for the response Randy and pittr.  The building is below the terrain because the land and site have been renovated for construction of the building; the foundation can be seen on Google Earth. Could this be the possible problem, and do you know where exactly the link to the appeal process is located?

[pittr]

Hello bgsu3d. Yes, I see se the foundation, but file itself contain a error. I looked up the model and removed a few things that not math acceptable criteria, I'll send it to you a little later. If you acceps the correction you can try to upload it.

[bgsu3d]

Thanks so much for your help!

[pittr]

Good luck.

[bgsu3d]

The model was rejected again within minutes!  Do you know where i can find the direct link to the appeals process?  I cant seem to locate it.  Thanks again for all of your help!

[pittr]

I have not appealed yet, but take a look at this post:

https://groups.google.com/forum/embed/?place=forum%2F3dwh&showsearch=true&showpopout=true&parenturl=http%3A%2F%2Fsketchup.google.com%2F3dwarehouse%2Fforum&hl=bg#!searchin/3dwh/where$20to$20appeal/3dwh/RsP-mNiu2nU/bjFq0-bSpeEJ

[Randy]

3 days ago I posted a comment saying that the link to your model does not work. Is this happening only to me? Also I'm not able to view or download the file posted by "pittr". The filename is not coming through completely.

[pittr]

That's happend because model is been reuploaded and link is changed. I find it by search by it's name.

[bgsu3d]

http://sketchup.google.com/3dwarehouse/details?mid=2a1cbb25cd099b1fdade4de5cd36458a

here is the updated link to the 3d model

[pittr]

No, No, No!!! Do not remove layers "Google Earth terrain" and "Google Earth Snapshot"!. You model MUST contain this layers! Тhis is a major mistake. Try again.

[bgsu3d]

Can you please make the model publicly viewable to be considered for Google Earth?

[pittr]

http://sketchup.google.com/3dwarehouse/search?uq=1422029515900598100450510&scoring=m

Аt your request.

[bgsu3d]

Hi Alex

As you can see by the following thread, we have tried several changes to our model and it continues to be rejected.  Do you have any additional advice you can provide to successfully upload the model to Google Earth?  Here is the link to our model.

http://sketchup.google.com/3dwarehouse/details?mid=e1fc9198637807dddade4de5cd36458a&ct=mdsa&prevstart=0

[Randy]

Bbsu3d,

 

3 days ago, you asked Pittr (I'm assuming) to upload a model for you.

2 days ago, he complies and provided a link to the model he uploaded for you.

15 hours ago, you said the model has been rejected again but the link you provided points to your original model.

 

What happened to the model Pttr uploaded for you? Was the recent rejection a result of submitting Pittr's version? What was the reason it was rejected? Did you appeal the rejection through the proper method?

 

NOTE:  You're in a public forum asking for help on models which you're not allowing the public to download. How can we help you?

[bgsu3d]

Thanks for your response Randy.

Here is the link to the file that I downloaded from pittr's link posted in the thread which was rejected under my account:

http://sketchup.google.com/3dwarehouse/details?mid=e1fc9198637807dddade4de5cd36458a

Here is the link to the model on his page that was also rejected:

http://sketchup.google.com/3dwarehouse/details?mid=815a22735c5176dabb5e16bc95bdcd60&prevstart=0

Both are now publicly-viewable and editable.  The error message I receive each time (Internal 3D Warehouse Error posted at the beginning of the thread) does not provide a link to the appeal process, that was the original reason I have been searching for help on the forum.

[pittr]

Hi guys!
I erase completly this model from my account and upload a new one thru web interface. I cleaned it and I deleted some unnecessary faces.
But some minutes later model was rejectet again with same error.
After that I upload it thru SU and receive error immediately.

http://sketchup.google.com/3dwarehouse/details?mid=c11bb589070c0473bb5e16bc95bdcd60

[Randy]

Bgsu3d,

 

There are several issues here.

1. Your model (.skp) is not downloadable, so no one can look inside it to see what may be going wrong.
2. Pittr's model (.skp) is downloadable, but his model is not the model that needs troubleshooting.
3. If we troubleshoot Pittr's model, it will only affect Pittr's model and your model will remain troublesome.
4. If you want your model troubleshooted, then you need to make YOUR model (.skp) downloadable so we can look inside THAT model.
5. The appeal process is for disputing a decission made by a reviewer during the Review Process and not for resolving technical issues with the 3D warehouse.
6. Your model is not yet under review due to a technical issue while trying to upload it to the 3D warehouse.
7. If you can't successfully upload to the 3D warehouse, then the model will not go into the review queue.
8. If the model doesn't go into the review queue, then it can neither be accepted nor rejected by a reviewer.
9. If the model is not rejected by a reviewer then there is nothing to appeal and therefore you will not have the option to appeal because nothing has been rejected. Get it?

The problem appears to be with getting an error-free upload to the 3D warehouse and not with having your model rejected.

1. Your model can't be rejected until it is reviewed.
2. Your model can't be reviewed until it is successfully uploaded.
3. Your model can't be successfully uploaded if it has errors inside it.
4. No one can help you resolve the errors if your model is not downloadable.
5. Your model is not downloadable.

Saying your model has been "Rejected" implies that it has "Failed Review" when in fact it has not yet made it into the review process.

 

So what can we do to figure out why you are having trouble successfully uploading to the 3D warehouse? 

[bgsu3d]

Originally the model began as a BIM file (.rvt) that our office received from the architect.  I removed all interior spaces and attempted to have all remaining faces flush.  After editing and photo-texturing, attached is the most recent .skp file we have been working with thanks to help and modifications from pittr.  My question is what needs to be fixed on the current attached model in order for it to be successfully uploaded to the 3D Warehouse?

[pittr]

I'm working hard last night. I remove all internal faces, unhide all geometry and find some independent lines and erase them too. But I discover that every phototexture used in model has scaled to 0,03m in material editor. I do not think this is a big problem. And may be not. Problem may be come because model is create in Revit and convert to other format. Can you tell us what kind of formats file have passes thru. Because I use .dwg to .3ds to .skp and have no problem.

BTW, my last processed model is here and has the same error again.
http://sketchup.google.com/3dwarehouse/details?mid=4b53987264e9394bbb5e16bc95bdcd60

Perhaps the problem is within the file itself but not in the model. And is not visible to the naked eye.

[matthiasbasler]

Hi Pittr,

what you could try in case of such problems is to create a new, empty
model and copy/paste the visible geometry into it. Then try uploading
the new model. This helped me once.

Matthias Basler

[Randy]

BGSU3D,

 

I tried to download your model but I received a message saying "This model is not downloadable." The "View" link doesn't work either. You could check my profile or one of my posts and email the file to me directly..

[Randy]

BGSU3D, Pittr,

 

I made some edits and I uploaded a version of this with no problems what-so-ever. You should receive an email saying that you've been added as collaborators on this model with unrestricted access.

 

BGSU3D, I recommend you take the model to your warehouse, you'll need to geo-locate it then upload it to your collection.

 

Here is a shortcut to the model:  http://sketchup.google.com/3dwarehouse/details?mid=c0d4cee1782ba5a88ff26e2f6ae73fb6

 

P.S.

Importing from that other application you mentioned seems to create a lot of trash in the model. lots of fragmented lines and faces.

 

Hope this helps

Randy

[pittr]

Hi Rangy.
Thank you very much for your help.
Let BGSU3D continue to proceed model. I am on stand by and ready tо help. I would love to see a model on GE.
Some walls have a missaligned or replaced textures. Hope the BGSU3D will not be difficult to fix it.

Good luck.

[bgsu3d]

Hello All

After downloading the model previously posted by Randy, I made a few minor changes to get the building to return it to its accurate existing conditions that seemed to have been lost in this process.  As previously mentioned, this model is part of a campus collection and we like to have our information as accurate as possible; you can search our campus by viewing the model or typing in "BGSU" on Google Earth.  I do not believe that any of these minor changes would have effected any of the changes made collaboratively by pittr and Randy, but the model is still not being uploaded to the 3D Warehouse.

Randy,
Am I understanding correctly that the model you most recently posted a link to was successfully uploaded to the 3D Warehouse and could have been uploaded to Google Earth?  If so, the few changes I made afterwards must be problematic.

[Randy]

The link I provided, as you can see, is to the 3D warehouse. I have to admit, I may not be understanding you correctly. You said you downloaded the model I posted, then you conclude by asking if the model I posted was successfully uploaded to the warehouse. Well of course it was, otherwise how would you be able to download it if it did not upload successfully?

 

I removed the geo-location information so that it would NOT get uploaded to GE as being one of my models, because it is in fact yours. So, I left that part up to you to complete.

 

Here's the Thing

What are you expecting to achieve here? This model is proving to be a major problem for you, but each time an issue arises you don't explain what you're doing. You only tell us it is not being uploaded to the warehouse. Once again, you don't share, or attach the model for us to open and investigate. If you were a little more forthcomming with describing for us the EXACT details (step by step) of what you are doing/did to the version I uploaded, and outline HOW you performed the upload process, then this probably would have been solved a long time ago.  But it's like puling teeth to get information from you. So, if you want help, then you need to lay it out on the line.

 

And what exactly do you mean by "...accurate existing conditions that seemed to have been lost in this process."? Are you referring to the geo-location, which I told you I removed? Was something else lost, or it only seems to have been lost?

 

So, you have another problem, THEN GET ANOTHER COPY OF THE ONE i UPLOADED AND TRY AGAIN BY NOT DOING WHATEVER IT WAS YOU DID TO IT. OR DO IT DIFFERENTLY. OR TELL US WHAT YOU'RE TRYING TO DO AND ASK IF YOU'RE DOING IT THE CORRECT WAY. If you still have problems, then GET ANOTHER COPY AND TRY IT AGAIN. Don't repeat the same actions and expect different results.

[bgsu3d]

Hello Randy

Sorry for the leave of absence, and I apologize for being quite vague with my process of getting this model uploaded to Google Earth.  You seem to be much more knowledgeable of the system and I'll attempt to convey my process as clearly as possible.

I am expecting to achieve the most photo-realistic model of this new building, which is a major contribution to our recent campus revitalization.  It is important to have an up to  date digital campus for current and future student and faculty access.

1) I downloaded the model as a SketchUp 8 file from your model details page.

2) I edited a few surfaces on the east and west ends of the building (North/South along green axis, East/West along red axis):

West end: I added the black trim around the inner wall of the roof and the recycled lumber material on the outer walls of the west end. I also added the red and yellow roof garden squares on the roof and the concrete ramp along the western most wall.

East end: I extended the giant sloped roof a few feet to meet the ends of the giant wooden pillars and added the entrance walls perpendicular to the front of the building (East end)

3) I geo-located the model and moved it along the blue axis so as the ground plane met the entry level of the building.

4) I uploaded the file as a .kmz to my account, made it "Google Earth Ready" and received the following message:

We're having a problem with the model you submitted

Unfortunately, we've run into a problem while trying to process this model for Google Earth's 3D Buildings layer:

Internal 3D Warehouse error. The model you submitted experienced an error while it was being processed. Unfortunately, your model cannot be included in Google Earth. If your model wasn't built using the latest version of SketchUp, we suggest downloading it and trying that instead.

We would be happy to re-consider any corrected models you'd like to submit. Thanks very much for your ongoing contribution to the worldwide geo-modeling effort. We look forward to seeing more of your models soon.

The 3D Warehouse Team

5) I also geo-located the model directly from your model collection and made it "Google Earth Ready" and received the same message.

I hope this is clear enough, and I have made the model on my page publicly editable.  Below is a link to that model:

http://sketchup.google.com/3dwarehouse/details?mid=1380fc146d36249a1aa20b8c7ac50dd5

Thank you for the help and I apologize for the frustration.