Voxel Poor quality of order shipped

[Kurt A 3d]

FYI 

Just received my first order from Voxel.

 My primary fillament suppliers are; Prusa ($$), Printed Solid (PLA good, PETG ehh and dont like new prices), Polar (PLA good), and Polymaker (TPU).  

While I did not have high expectations for the color aesthetics, the number of issues with this order way worse than I expected.  I have emailed their support and I will let you know how it comes out.

1) Instead of “Lavender Purple” and “Dark Purple” they sent me 2 spools of “Lavender Purple”

2) Their 1 pound of Silica Beads weigh INCLUDING packaging 15.3 oz  

3) Their “Grey” which shows as a light grey instead is almost a black

Kurt-A

[Kurt A 3d]

[Kurt A 3d]

On Monday, April 6, 2026 at 6:13:05 PM UTC-4 Kurt A 3d wrote:

[Alan B]

I had some issues with Voxel with very long delivery after promises of in-stock turned out to be false, and have crossed them off my supplier list. They also claimed to be made in USA but according to AI research all their US locations are storage, not manufacturing. So there is a question about their transparency. 

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[Kurt A 3d]

[Kurt The 3D Printer GUY!!]

Ouch - Sorry to hear of the Problems! 

Ironically - I have NOT Gotten anything from them Except the Air filters for my printer! And, am still working on an Upgrade for my air flow/filtration/ventilation system for my printer. Actually working on some of it tonight - but, I do NOT want to Hijack this thread!

-K

[Kurt Gluck]

Ben if it of the doubt - they could always be reselling someone like Polar’s fillament - but, 3 issues in a $100 order, is amazing.   I havent weighed the spools, but considering they shorted me on the desiccant I now have zero trust. 

Kurt-A

Sent from my iPad

On Apr 6, 2026, at 6:14 PM, Alan B <alan....@gmail.com> wrote:



[Kurt A 3d]

First of all, spelling correct got me "Ben if it of the doubt" should have read "Benefit of the doubt".       Yeah could be Polar, or even more likely Push plastic (that's resold by Slant 3d for example).    Mitch of Polar says lots of folks have fillmanet produced by other people.  He stocks spools and labels for various resellers.      I have never bought any Push plastic, what I dont like from watching their videos is they manufacture onto large spools then respell down later.   I have concerns that this can result in the fillament not aging well (Zach Freedman says that one reason spools "explode" is that when you change the tension on an older spool its "shape memory" is for a different wind.

OK - here's the update:   I complained to them with photos etc.  They offered me a store credit for $16.99 which was way too little considering.   I mean sure the gray being a charcoal and not a light gray, that's in the eye of the beholder, but the shipping me a spool of the wrong color and SHORTING me on the desiccant weight is more than a one spool error.  Especially considering how if I use the credit I would still either have to pay for shipping OR buy a lot more.     So I said that wasn't good enough and they upped the offer to $20.   Still not really that good but ok...

SO I had to order $75 to get free shipping .... so I ordered 6 more spools of a fillament I am not sure of. 

I guess I will let you all know what happens when I go to print with it.

Mostly PLA+HS and some PETG+HS (whatever on earth + and HS mean - I love how Mitch of Polar fillament says he was thinking of making some PLA- )

Kurt-A

[Kurt The 3D Printer GUY!!]

Yeah - your original typos were kinda bad. But, your explanation of what the first wording should have been - I found that interesting. Were you using Talk to Text???

I recently started using Talk to Text for doing emails at work. So far I only did it 2 times - but, it REALLY Worked Well!!! FYI - it's MS Outlook - and it's built into Outlook. That's obviously NOT an option here in the Google Group webpage access to postings. I wish it was!

And - "HS" is supposed to mean High-Speed. Since you did ask. So, in theory (I've never proven it's Effective - not sure if others have) - the formulation is such that you should be able to print faster with that filament. I think this came into existence because faster machines like the Bambu - and those rigged up with Klipper are starting to go Faster - and co's realized they needed to take that into affect for their filaments - to stay competitive. OR  - maybe it's a purely Marketing Scam! I don't know...

As for the "+", generally speaking - that means the filament is supposed to be Stronger! But, I've said this BEFORE - if you want a Stronger PETG - do NOT go getting PETG+, Rather - get PCTG!

Just sayin'...

And, still to this day - I don't think a SINGLE Humanoid on this forum has properly tried using PCTG with PLA for Full-Contact-Support. Which is TOO BAD! 

OF course, once I get my New Bad-Boy machine, which should Kick Buttocks - I CAN Then Finally show people that PCTG w/PLA is Superior to using PETG! 

Just sayin'...

-K

[Kurt A 3d]

K

I will tell you that the quality of the PETG matters a lot.  I have not liked Printed Solid's PETG (their PLA is fine).    Polar had some interesting PETG that they no longer make that worked with a bed temp that is the same as PLA's (I still have 3 spools of it ) and it makes for great supports_.   Lately I have been having good results with Prusament PETG..

My problem with PCTG is the cost.   I prefer US or EU filaments since I mostly make toys.   Prusament is pricey,  most of my Prusament I picked up during their free shipping periods and  this past November they were discounting their older spool design.        Printed Solid just significantly increased prices which is why I am trying the Voxel.  <$17/kg for a claimed to be made in the US filament is good,  though the + and the HS worry me, because it implies additives that the SDS and MDS don't specify.    I understand from Mitch at Polar that lots of companies add TALC to their PLA.   I have concerns about that (. https://www.lawsuit-information-center.com/2-billion-verdict-in-missouri-motivates-jj-to-settle-talcum-powder-lawsuits.html ) .    

Kurt-A

[Kurt The 3D Printer GUY!!]

K-A,

I heard a while back that supposedly a lot of guys were putting Talc on their Junk - and then getting cancer down there. I should peek at the link you posted - but, maybe later...

Yes, PCTG is more expensive. And, you CAN get American made via 3D Fuel. And, in theory - if you're worried about costs - then go easy on the PCTG. For instance, I know folks have done Full Contact Support by making ONLY the Top layers of the supports to be the opposite material. I've seen it posted on Reddit. I had wondered if that would even WORK - since PLA & PETG purposely don't really Stick together - THUS why FCS works for that combo!

In my experiments at Essentium - I had CREATE Success in my initial tests w/PCTG & PLA - and they WOULD Indeed stick JUST Enough - that you have to apply a little effort to pull them apart - but, NOT Much effort - and you get a PERFECT Interface! Just sayin'...

-K

[Kurt The 3D Printer GUY!!]

Quick follow up...

Did quick look at your link - I see it was Ovarian cancer. But, I heard previously of Junk Cancer - and I did a quick search:

     Powdering Down There With Talc: Link to Testicular Cancer - New Hope Unlimited

So crazy that such a simple product could cause such levels of cancer.

Maybe people should simply use a Towel and dry off better after a shower - or use some quick shots with a blow dryer on their regions down south...

Just sayin'...

-K

[Kurt A 3d]

Kurt-1

I have successfully used PETG as just INTERFACE with PLA as model, supports, and wipe tower structure.       To do this 1) set the PETG as SOLUBLE in the filaments profile (this keeps it from being used in the wipe tower structure) 2) also in the filaments profile set fillaments->advanced->MaxVolumetricSpeed to like 4 (yeah real slow) 3) set the fillament for the INTERFACE to being the PETG extruder 4) set your number of interface layers to 5  

This will only work if the supports connect to the model in a relatively flat way - if the model is like a sphere then you will have too many too small layers of PETG trying to sit on top of the PLA 

5) cross your fingers 

You can also swap everything I just said for PLA <-> PETG 

Kurt-A

[Kurt A 3d]

Kurt-1

Not showering or bathing makes you far less likely to catch colds also  (people just stay further away)

Kurt-A

[Kurt The 3D Printer GUY!!]

I kinda figured that using the Soluble supports option was you a completely smooth interface layer. As I know Andy mentioned the Soluble option before - did NOT realize it's to avoid having it appear in the Wipe tower - which makes total sense. 

Still - the contradiction is THIS. 

Andy always professed that both materials MUST Solidly print at the first layer - connecting it to the build plate. Since, If I remember right - Andy would say that the PETG printing directly onto the top of PLA - does NOT stick at all - and the material will just slip & slide - and thus not sticking and making a mess. But, if the supports were connected at the base of the print job on 1st layer - it means it's kinda locked down. 

So - I am VERY Surprised that it WORKS like you say - to do that 5 layer Interface layer of supports.

Hmmm...

-K

[Kurt The 3D Printer GUY!!]

Nice comments Mr. Doppelgänger !

-K

[3D Printing Tips and Tricks]

If the surface provides some mechanical means the materials can stay together, but why bother ?

[Bryan Eckert]

On the H2C I only ever have one interface layer, whether that be PLA/PETG or ABS/HIPS. I might try more layers as sometimes it's difficult to get the single interface layer off the model. Making it thicker would definitely help.

To view this discussion visit https://groups.google.com/d/msgid/3d-printing-tips--tricks/65b6e9e7-490a-48c9-813a-c3af063379dan%40googlegroups.com.

[Kurt A 3d]

I find the more layers helps in that it gives a bed for the other material to tack to (I used the word tack instead of stick on purpose).

[Kurt A 3d]

Alan B you are SO SO right!

MARCH 28th make my first order Delivered APRIL 6

1) Instead of “Lavender Purple” and “Dark Purple” they sent me 2 spools of “Lavender Purple”

2) Their 1 pound of Silica Beads weigh INCLUDING packaging 15.3 oz  

3) Their “Grey” which shows as a light grey instead is almost a black (lets ignore this one, I mean that could be opinion)

So they offered me $10 credit, I said that won't cut it so they then offered me $20 credit......

APRIL 8: So then I ordered 6 additional spools so I would qualify for free shipping and the 6-10 spool discount while using the $20 coupon ((. I AM A FOOL ))

SO>>>>>>>> got a tracking number BUT USPS never showed package being picked up.... 

On APRIL 13 I ordered some fillament from POLAR and I got it on April 17 So

APRIL 16 (seeing that USPS said I was going to get the POLAR on the 17th I contacted Voxel) 

APRIL 17 they say opps must of gotten lost can I confirm my address - which I did and they said that it would go out April 21 (which is a strange interpretation of "Orders Ship Same Day" but, ok

APRIL 21 new tracking number doesn't show order being picked up - so I complain and they say that 2 of the colors are OUT OF STOCK so I go ok you can swap these for these two others

>>>>>>>>> Second attempt to ship me the Second order which is to partially fix the First messed up order 

Somewhere in here they send me another $10 coupon but ... are you kidding me ?

APRIL 23 still no movement on that tracking number so I say hey lets just cancel this give me my $ back on the second order and give me that $20 coupon back I may use it someday but right now I have sourced the fillament elsewhere

APRIL 23 they say ITS BEEN SHIPPED

APRIL 24 I point out that USPS says they haven't seen it

APRIL 24 they say they will send me another tracking number and a new shipment

>>>>>>>>>THIS WILL BE THEIR THIRD ATTEMPT AT TRYING TO SHIP ME THIS ORDER !!!!!!!!!!!!

Now the tracking number I had has been withdrawn from USPS system AND I dont have a new tracking number NOR do I have my fillament NOR do I have a refund 

Do I have to explain to folks what the Initials "UFB" mean? 

Kurt-A

[Kurt A 3d]

Update - got yet another tracking number (from the shop app NOT in my email from Voxel)

Kurt-A

[Kurt A 3d]

Voxel is finally Here

Along the way they said they would send me a 50% discount but …. I havent seen that

I have both PLA and PETG.  Since the price is less than $17/kg it could be a good value, if it’s truly made in the US and if it prints well.  The colors are somewhat harsh, and the purchasing experience is “entertaining”.      

I will see how it goes.  

I hope you were all as entertained as I was.   

Kurt-A

[Kurt A 3d]

Did a first print with the Voxel PETG-HS.   Some desiccant holders for inside fillament spools.   The prints went fine, no stringing or blobing problems that i noticed.      Lots of zhop in these so if only they could deliver this stuff more timely with less drama it could be a good buy.

Kurt-A 

[Kurt A 3d]

So, to finish this thread up (Hopefully).  My test print with the PETG.  I didn't do any tuning of the fillament profile, I just used the one I had for Polar PETG.  

The nozzle was not encrusted after, the print is ok - minimal stringing, prints more like Prusament PETG than Printed Solid (which while their PLA is great their PETG is Meh).   The blue "PETG" wording on the canisters is Polar. So there was some filament changing for the first few layers.    The canisters are labeled like this so I remember what I printed them out of.  My early ones were PLA and that doesn't like being dried at PETG temps when I dry a spool.   

So, if you can put up with 

*) shipping delays, 

*) material out of stock that they say is in stock, 

*) wrong colors shipped

*) customers service that says all sorts of stuff 

*) a color pallet that is not inspired

at <$17/spool, for a fillament claimed to be made in the US, its a good buy.

- Kurt A

[Kurt A 3d]

[3D Printing Tips and Tricks]

One can buy Sunlu for the same price on Amazon.

On Thursday, April 30, 2026 at 7:20:57 AM UTC-7 kur...@gmail.com wrote:

[Kurt The 3D Printer GUY!!]

I LOVE the Purple color of your canisters - the print jobs look really SWEET!!!

-K