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Dear Customer,
Sincerely sorry to hear that, hope my mail finds you everything well. This is Leo from elegoo support team.
We sincerely appreciate your feedback and offer our most heartfelt apologies for the poor experience you had where your previous contact with customer service failed to yield an effective response and your core questions remained unanswered. This was an oversight on our part, and we are truly remorseful for having let down your patience and trust.
We have carefully reviewed your feedback and all communication records, and we fully understand the anxiety and dissatisfaction you feel due to the delayed release of the MMU system. We are acutely aware that our unfulfilled commitment to its launch in the third quarter of 2025 has prevented you from participating in the upgrade of 3D printing technology, and even led you to consider abandoning the CC1. For this, we apologize once again.
Regarding the MMU system, we wish to provide the following update: the system is still in the final phase of technical compatibility testing and optimization. To ensure its compatibility and stability, and to avoid a hasty launch that would compromise the user experience, we have delayed its release.
Based on the current testing progress, we expect to officially launch the system in the second quarter of 2026, with the exact release date subject to the final results from our R&D department.
Going forward, we will optimize our customer service training and progress synchronization mechanisms to ensure greater rigor and transparency in our communications.
Thank you for your understanding and tolerance, and we earnestly ask for another chance to serve you better. Wishing you a pleasant life and all the best in everything!
Regards,
Leo Liu
ELEGOO Support Team