Hi Julie,
I am sorry that the ligation may not be working for you. If you are following strictly the in situ Hi-C protocol as outlined in the Extended Experimental Procedures of Rao & Huntley et al, Cell 2014, the only suggestion I have is to make sure that you start with high quality material e.g. cells with low viability at harvest would not produce good libraries. If there is DNA fragmentation that is not result of restriction, biotin will get incorporated non-specifically and pulled-down material may not be chimeric.
I also would note that not all restriction buffers are compatible with the fill-in step in case you are not using MboI (e.g. DpnII restriction should be performed in NEB3 or NEB3.1 buffer and not in the DpnII buffer supplied with the enzyme). If fill-in reaction is incomplete, ligation will not be successful.
Hope that this may help.
Best regards,
Elena