not on google earth

[Wayne]

All my pictures from 25-07-2024 to current 15 pictures have been selected for google but are not showing up on google earth can u look into it. Thank you

[Bruce Pales]

Thank you for contacting us. Please go to this URL for information on how to resolve:  https://www.360cities.net/help/google-earth/view-panoramas-on-google-earth

Regards,

Bruce

[Wayne]

Thanks for your reply Bruce, but there is nothing on those pages that fixed the problem, I have reinstalled google earth and installed  a KMZ file still have the same problem. the icons for all of my other photos are good, except the ones I download from 25-07-2024 .

2 of the 15 that are not showing up on google

https://www.360cities.net/image/colourful-sunset-from-boardwalk-across-ocean-inlet-narooma-new-south-wales-australia

https://www.360cities.net/image/valley-view-night-sky-atlas-comet-surrounding-bush-katoomba-new-south-wales-australia

[360Cities Community]

You're welcome, Wayne. Sorry about your continued issues. Which file are you using, the global KMZ one or the specific KML file from your profile page?

[Wayne]

hello Bruce

sorry being a pest, these pictures do show up on google earth when I put my KML file on, as far as i can figure it out this means some of my pictures can not be viewed by other people unless they download my KML file, why cant they be view with the KMZ file? I have looked at a few other photographers pictures and they work the same way.

Thank u

wayne

Sent from Mailspring, the best free email app for work

--

You received this message because you are subscribed to the Google Groups "360Cities Community" group.

To unsubscribe from this group and stop receiving emails from it, send an email to 360cities+...@googlegroups.com.

To view this discussion visit https://groups.google.com/d/msgid/360cities/3de4a1e2-0914-48c8-a796-c1b72cb12facn%40googlegroups.com.

[Elena Martinez]

Hello Wayne,

We are investigating the issue. Thanks a lot for reporting it!

I'll be back to you as soon as I have any updated info.

Regards,

Elena

[Elena Martinez]

Hello Wayne,

There was an error with the KMZ, which has now been fixed and your panos will eventually be in the KMZ file once the caches are updated. 

Thanks again for reporting this issue. Please, let me know if you have any further issues.

Best regards,

Elena

[Wayne]

Elena

Thank you for fixing the problem.

wayne

Sent from Mailspring, the best free email app for work

To view this discussion visit https://groups.google.com/d/msgid/360cities/38bd3b4f-d53b-4c70-9fb9-2baae7be0468n%40googlegroups.com.