Problem with Nearpod Fieldtrip VR pictures

[Catherine James]

Hi,

I work in the Redwood City School District.  We are having an issue where the embedded VR fieldtrips in Nearpod published lessons are showing black pages instead of the photos tagged to 360Cities. I tried accessing some of the 360 panoramas directly from your site and when I click on them they show up as black screens.  

This is one of the lessons we are having issues with:

https://nearpod.com/t/social-studies/8th/ancient-civilizations-the-maya-L32823544?oc=lesson-library&utm_source=link

Let me know if you need additional information.

Thank you,

Cathy James

[Samuel Goldberg]

I have the same issue! Never got resolved :(

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[Erik Krause]

Am 20.01.2024 um 02:55 schrieb Catherine James:

> This is one of the lessons we are having issues with:
> https://nearpod.com/t/social-studies/8th/ancient-civilizations-the-maya-L32823544?oc=lesson-library&utm_source=link

Seems to work perfectly here on Firefox, Edge and Chrome. I can see and
navigate three panoramas. What browser do you use?

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Erik Krause
Herchersgarten 1
79249 Merzhausen

[Cathy James]

Chrome

Sent from my iPhone

> On Jan 20, 2024, at 7:30 AM, 'Erik Krause' via 360Cities Community <360c...@googlegroups.com> wrote:

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[Allan Der]

Worked OK  today with Safari on my Macbook Pro M2 Max.

[Elena Martinez]

Hello Cathy,

> This is one of the lessons we are having issues with: 
> https://nearpod.com/t/social-studies/8th/ancient-civilizations-the-maya-L32823544?oc=lesson-library&utm_source=link 

As Erik did (thanks, Erik and Allan), we have checked on different browsers -Chrome, Firefox, Brave, Safari- and all the panoramas are working properly. Can you please check again and confirm wether they are working for you or not?

@Samuel, can you please share more info about that issue?

Regards,

Elena

[Catherine James]

After more investigation, we discovered that the VR links worked on our student Chromebooks, but not on our teacher MacBooks.  Ultimately we were able to fix the situation by whitelisting 360Cities.net.  We are still having trouble viewing many of the VR videos directly on the 360Cities site, but they seem to be working in Nearpod now.

Cathy

[Elena Martinez]

Hello Cathy,

Can you please give me some more info?

- Which videos can't you see? Please, provide some urls.

- Which browser and version are you using?

Thanks,

Elena