Annotations not displaying

Bill Landenberger

unread,

Jun 4, 2026, 12:05:08 AM (6 days ago) Jun 4

to 360Cities Community

I've noticed another issue that has only recently been occurring. On a PC browser, annotations are no longer visible in view mode, despite being present in edit mode. In Chrome (as well as Edge and Firefox), they show up for about a second after the panorama loads (while the panorama instructions are visible), and then disappear - and no, controls are not hidden. In Chrome on Android they are never visible, even when first loaded. This is an issue that I've not noticed before, and occurs in all panoramas I've ever uploaded that have annotations.
cheers, Bill

Bruce Pales

unread,

Jun 4, 2026, 8:05:07 AM (5 days ago) Jun 4

to 360Cities Community

Hi Bill,

We'll get back to you on this as well.

Bill Landenberger

unread,

Jun 4, 2026, 5:58:22 PM (5 days ago) Jun 4

to 360Cities Community

I am wondering if this is a Javascript permissions issue. I'll have a fiddle with the settings and get back to you if I figure it out.

Bruce Pales

unread,

Jun 8, 2026, 2:54:09 PM (yesterday) Jun 8

to 360Cities Community

Hi Bill,

There was a bug on our end. Thank you for bringing it to our attention. We've fixed it. You should see it immediately if you are logged in; caches can last up to a week.

Regards,

Bruce

Bill Landenberger

unread,

Jun 8, 2026, 6:38:43 PM (21 hours ago) Jun 8

to 360Cities Community

Thank you Bruce - working correctly now!

Reply all

Reply to author

Forward