Kazoo for call centre solutions

[Joseph John]

Hi All,

I have tested Kazoo for PBX, and it is working.

I am trying to look into how could I make use of Kazoo for PBX solutions, I like to get guidance and advice

If I can get url of any case study, success stories I can refer it will be good

Requesting for the link

thanks

Joseph John
 

[Yumminova Telecom]

Hi

Perhaps its a good idea if u play around with Kazoo a bit, and see the potential.

It would answer your question. Im afraid that there are no easy walkthroughs at this time

Op donderdag 26 februari 2015 15:17:42 UTC+1 schreef Joseph John:

[rally]

Instead of building a brand new "complete" call center solution, one possible approach would be integration with existing CRM / support service.  You would send REST API to CRM for events happening on the phone / calls.

- incoming call

- answered

- disconnect

- queued

- caller hang up without connection

- transfer

- three-way conf

Some of these events can be triggers using pivot or they can be also triggered by the phone (some phones do http port for events).

Live monitoring would be a little issue but I think there may be also some technical solutions online or saas.

[bmx...@gmail.com]

CRM integration is a must. 
You can do screen pops for call centers, or connect call automatically from PC or mobile softphone when using the CRM application.
Salesforce, Netsuite, SugarCRM are the good examples to link with via their respective APIs.

Would be good to poke on the dev side to see if any efforts were already made on this.