Kazoo 4 recordings

[Marcin Muzylo]

hi,
having problem with recording on Kazoo 4 (4.0.22.el7.centos), after call end got:

07:57:26.093 [critical] |ocymmgs...@mydomain.pl|kapps_call_command:3085 (<0.22717.164>) error storing file /tmp/022f9daf875b9c55330964ab2eb54c80.mp3 from media server frees...@mykazoo.com : Received HTTP error 500 trying to save /tmp/022f9daf875b9c55330964ab2eb54c80.mp3 to http://592ae7183e705b8d:340711d8...@mykazoo.com:24517/store/a4fEbQAAADdhY2NvdW50JTJGNTklMkZiYiUyRjAxNmE4NGJhYmQyNWY5NDRlM2MyYzUxYzI2NjEtMjAxNzAybQAAACcyMDE3MDItMGE0NWE1NjdiZmE2NWU2OGU2NWNlNTdkOGNjMjViMjdtAAAAJDAyMmY5ZGFmODc1YjljNTUzMzA5NjRhYjJlYjU0YzgwLm1wM2wAAAACaAJkAAhkb2NfdHlwZW0AAAAOY2FsbF9yZWNvcmRpbmdoAmQADXBsYW5fb3ZlcnJpZGV0AAAAA2QAC2F0dF9oYW5kbGVyaAJkAAtrel9hdHRfaHR0cHQAAAAEZAAKZmllbGRfbGlzdGwAAAARbQAAAA9jYWxsX3JlY29yZGluZ19oAmQABWZpZWxkbQAAAAdjYWxsX2lkbQAAAAQubXAzbQAAAAY%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.mp3

my callflow (start recording + conference) created from monster-ui:

   "flow": {
       "data": {
           "action": "start",
           "url": "http://seconddomain.com:3001/environment/0010103943-666bb194b749/",
           "format": "mp3",
           "time_limit": 600,
           "record_on_answer": false,
           "record_on_bridge": false
       },
       "module": "record_call",
       "children": {
           "_": {
               "data": {
                   "id": "6d1e0e8b3bbf8e6ac42eb2f8a733778d",
                   "moderator": false,
                   "play_entry_tone": true,
                   "play_exit_tone": true
               },
               "module": "conference",
               "children": {
               }
           }
       }
   },
   "numbers": [
       "9000"
   ],
   "ui_metadata": {
       "version": "4.0-15",
       "ui": "monster-ui",
       "origin": "callflows"
   },
   "patterns": [
   ],
   "pvt_type": "callflow",

i see that kazoo takes some value from system_config/media , (proxy_username, proxy_password):

 "_id": "media",
   "default": {
       "default_language": "en-us",
       "fix_media_names": false,
       "use_plaintext": true,
       "proxy_port": 24517,
       "proxy_listeners": 25,
       "use_ssl_proxy": false,
       "support_account_overrides": true,
       "max_recording_time_limit": 3600,
       "record_min_sec": 0,
       "call_recording": {
           "storage_retry_times": 5
       },
       "authenticated_store": true,
       "proxy_username": "592ae7183e705b8d",
       "proxy_password": "340711d8398753ed",
       "use_https": false,
       "proxy_store_authenticate": true,
       "proxy_store_acls": [
           "127.0.0.0/24"
       ]
   },
   "pvt_account_id": "system_config",

it is bug ? or we have some new recordings config that is different then in Kazoo 3 ?
thank you  for help

[Luis Azedo]

check that your script tthat accepts the recording is working

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[Marcin Muzylo]

ahh , true, need to buy better glasses :)
thank you Luis

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[Avneet Singh]

I am also facing the same issue, have you solved that issue or any updates regarding this issue.

[Marcin Muzylo]

it was issue on script side , you may tcpdump connection on your remote server to check if kazoo send anything , next check script

[Avneet Singh]

check tcpdump nothing shows related to recording. Can you please explain in detail