Kazoo v3 on CentOS 6 not sending email notification

[JDuque]

Hello,

I am playing with Kazoo v3, I have an install with 3 machines, Kazoo - Freeswitch - Couchdb. Most of the features are working very well through the UI and APIs, I managed to install international DIDs but I don't get any email notification (Voicemail, Fax, Password ..etc)

I don't find any log with errors related to the email notification failure, how can I troubleshoot this further?

Any help on this would be appreciated.

Regards,

Juliano

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

First, ensure the 'notify' whapp is running on at least one whapps VM:

sup whapps_controller running_apps

notify should be in the list. If not, execute:

sup whapps_controller start_app notify

After that, check your 2600hz-platform.log for log lines related to
notify_vm (or notify_fax, etc), for errors. Barring errors there,
check the postfix logs.

James

- --
James Aimonetti
Lead Systems Architect
"I thought I fixed that"

2600Hz | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
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[Darren Schreiber]

Also, please make sure postfix is installed.

And also, that you have a user attached to your voicemail box who has the
checkboxes for notifications ENABLED in the GUI

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[JDuque]

I just installed and started postfix on the Kazoo machine and I am now receiving email notifications from Kazoo. 

I will now try to set Kazoo to send faxes

Thanks!

[Yumminova Telecom]

Hi

It seems i running into some problems as well, where it used to work great i now get no vm notifications.

If i grep the kazoo og for notify_vm it returnes nothing but i do see this:

Jul 28 16:53:04 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:156 (<0.13148.0>) compose voicemail complete

Jul 28 16:53:04 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_exe:382 (<0.13058.0>) trying to start evt listener cf_task: [#Fun<cf_voicemail.35.40688593>,[<<"60f3f6383dc70d0a5a06be02c189a1bd.mp3">>,9120,{mailbox,<<"0a0c2826d6b5493e8c72ae3d530acd27">>,<<"878787878">>,true,true,true,undefined,undefined,<<"2545">>,<<"Europe/Berlin">>,3,true,true,<<"7d8e31c59575d544b59d4c5045432baf">>,true,6,100,500,{keys,<<"0">>,<<"*">>,<<"1">>,<<"2">>,<<"3">>,<<"1">>,<<"2">>,<<"5">>,<<"#">>,<<"1">>,<<"2">>,<<"3">>,<<"0">>,<<"1">>,<<"2">>,<<"7">>},false,undefined,false,2000,false,false,false}]]

Jul 28 16:53:04 sip1 2600hz[11902]: |0000000000|Undefined:Undefined (<0.1377.0>) Supervisor cf_event_handler_sup started cf_task:start_link({whapps_call,<<"xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ">>,#Fun<whapps_call.default_helper_function.2>,<<"e...">>,...}, #Fun<cf_voicemail.35.40688593>, [<<"60f3f6383dc70d0a5a06be02c189a1bd.mp3">>,9120,{mailbox,<<"0a0c2826d6b5493e8c72ae3d530acd27">>,...}]) at pid <0.13209.0>

Jul 28 16:53:04 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_exe:457 (<0.13058.0>) cf module cf_voicemail down normally

Jul 28 16:53:04 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1080 (<0.13221.0>) saving new 9120ms voicemail message and metadata

Jul 28 16:53:04 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|whapps_config:253 (<0.13221.0>) setting default for callflow [<<"voicemail">>,<<"external_storage">>]: undefined

Jul 28 16:53:05 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|whapps_config:253 (<0.13221.0>) setting default for callflow [<<"voicemail">>,<<"external_storage">>]: undefined

Jul 28 16:53:05 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1646 (<0.13221.0>) storing recording 60f3f6383dc70d0a5a06be02c189a1bd.mp3 in doc dfde3846cfa2eb5262240c936658b0c0

Jul 28 16:53:05 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1735 (<0.13221.0>) storing 60f3f6383dc70d0a5a06be02c189a1bd.mp3 into dfde3846cfa2eb5262240c936658b0c0 was successful

Jul 28 16:53:05 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1669 (<0.13221.0>) attachment length is 19152 and must be larger than 500 to be stored

Jul 28 16:53:05 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1136 (<0.13221.0>) notifying of voicemail saved

Jul 28 16:53:05 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|wh_amqp_channel:154 (<0.469.0>) published to notifications(amqp://guest:gu...@178.62.171.128:5672) exchange (routing key notifications.voicemail.new) via <0.975.0>

Jul 28 16:53:35 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1149 (<0.13221.0>) timed out waiting for resp

Jul 28 16:53:35 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1218 (<0.13221.0>) stored voicemail metadata for dfde3846cfa2eb5262240c936658b0c0

Jul 28 16:53:35 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|wh_amqp_channel:154 (<0.13221.0>) published to notifications(amqp://guest:gu...@178.62.171.128:5672) exchange (routing key notifications.voicemail.saved) via <0.4426.0>

Jul 28 16:53:35 sip1 2600hz[11902]: |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1263 (<0.13221.0>) published voicemail_saved for 0a0c2826d6b5493e8c72ae3d530acd27

[root@sip1 ~]# grep "notify_vm" /var/log/2600hz/kazoo.log

[root@sip1 ~]#

Op dinsdag 28 januari 2014 20:21:45 UTC+1 schreef JDuque:

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Two questions:

1. Is the notify app still running
2. Is the account newly created (since you updated the system to 3.20+)?

Regarding #2, the notify app is being deprecated in favor of the
'teletype' application. Any new accounts will be set to use teletype
instead of notify for processing these email notifications.

Both notify and teletype should be able to co-exist, but obviously
you'll need to add teletype to your app startup list.

- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag

"I thought I fixed that"

2600Hz | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
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[Yumminova]

Hi James

How are you? Thanks for responding.

answers

1. yes notify is running
2. Its an old account, but the vm box is new

Ill spin up teletype to see if that helps, but i supose it should ust
work with notify right?

------ Origineel bericht ------
Van: "James Aimonetti" <ja...@2600hz.com>
Aan: 2600h...@googlegroups.com
Verzonden: 28-7-2015 19:05:31
Onderwerp: Re: Kazoo v3 on CentOS 6 not sending email notification

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[Yumminova]

teletype rocks if u love logs )))


Jul 28 19:56:29 sip1 2600hz[11902]:
|hWwlz1zJV-Z6Tfer6089B-kYxDXfKQ|teletype_util:917 (<0.27011.1>) account
e1cd20c3a257e7fb6566d08d0c5fcf4b is mute, checking reseller
Jul 28 19:56:29 sip1 2600hz[11902]:

A restart fixed it , but still curious because it comes back SOMETIMES
when calling into that vm box

However no email is delivered, i can confirm postfix is working.

also in couch system config the default is set to notify, but i do see
that i have a smtp_client doc with content, would that be used somewhere
(maybe in this scenario?)

------ Origineel bericht ------
Van: "James Aimonetti" <ja...@2600hz.com>
Aan: 2600h...@googlegroups.com
Verzonden: 28-7-2015 19:05:31
Onderwerp: Re: Kazoo v3 on CentOS 6 not sending email notification

[Yumminova Telecom]

Because of the expesive loggin teletype does i shut it down to figure that out later.

In respons to the email notifications ot being sent::

Jul 30 13:43:14 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|cf_voicemail:1669 (<0.5699.1>) attachment length is 11664 and must be larger than 500 to be stored

Jul 30 13:43:14 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|cf_voicemail:1136 (<0.5699.1>) notifying of voicemail saved

Jul 30 13:43:14 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|wh_amqp_channel:154 (<0.327.0>) published to notifications(amqp://guest:gu...@178.62.1.1:5672) exchange (routing key notifications.voicemail.new) via <0.497.0>

Jul 30 13:43:44 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|cf_voicemail:1149 (<0.5699.1>) timed out waiting for resp

Jul 30 13:43:44 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|cf_voicemail:1218 (<0.5699.1>) stored voicemail metadata for c958d68a6754bdf1340afa6df70271c7

Jul 30 13:43:44 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|wh_amqp_channel:154 (<0.5699.1>) published to notifications(amqp://guest:gu...@178.62.1.1:5672) exchange (routing key notifications.voicemail.saved) via <0.2263.1>

Jul 30 13:43:44 sip1 2600hz[25684]: |hDWqhaSSgTIeTdiZlyvHspdyJoQqEK|cf_voicemail:1263 (<0.5699.1>) published voicemail_saved for 0a0c2826d6b5493e8c72ae3d530acd27

It seems it tries to sent the message to 178.62.1.1 but then get no response

Op dinsdag 28 juli 2015 20:13:05 UTC+2 schreef Yumminova Telecom:

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

You need to verify that the notify app is bound to that broker as
well, so that it can receive the notification payload. Do you have
multiple instances running?

>>> -- You received this message because you are subscribed to a
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- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag
"I thought I fixed that"

2600Hz | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
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[Yumminova]

Hi James

To make it more simple i have shutdown one Kazoo box

I have now:

1 kazoo kamailio box
2 fs
3 couch

Im unsure how to check if the notify app is bound to that broker, but as
its the only one i would asume so.

/////////////////////////////////////////////////////////////////////

fs_cli -x 'erlang nodes list'

Output from free1.HGOIULkjbkljhlkhj546545.eu ..

ecal...@sip1.HGOIULkjbkljhlkhj546545.eu (178.re.moved.128)

Output from free2.HGOIULkjbkljhlkhj546545.eu ..

ecal...@sip1.HGOIULkjbkljhlkhj546545.eu (178.re.moved.128)

////////////////////////////////////////////////////////////////////

fs_cli -x 'erlang status'

Output from free1.HGOIULkjbkljhlkhj546545.eu ..

Running mod_kazoo 1.4.7-11
Listening for new Erlang connections on 0.0.0.0:39015 with cookie
HGOIULkjbkljhlkhj546545Cookies21
Registered as Erlang node frees...@free1.HGOIULkjbkljhlkhj546545.eu,
visible as freeswitch
Connected to:
ecal...@sip1.HGOIULkjbkljhlkhj546545.eu (178.re.moved.128:39015) up 0
years, 0 days, 6 hours, 55 minutes, 11 seconds

Output from free2.HGOIULkjbkljhlkhj546545.eu ..

Running mod_kazoo 1.4.7-11
Listening for new Erlang connections on 0.0.0.0:36687 with cookie
HGOIULkjbkljhlkhj546545Cookies21
Registered as Erlang node frees...@free2.HGOIULkjbkljhlkhj546545.eu,
visible as freeswitch
Connected to:
ecal...@sip1.HGOIULkjbkljhlkhj546545.eu (178.re.moved.128:36687) up 0
years, 0 days, 6 hours, 55 minutes, 11 seconds

//////////////////////////////////////////////////////////////////////////////////////

service kz-ecallmgr status

Output from sip1.HGOIULkjbkljhlkhj546545.eu ..

Node : whistl...@sip1.HGOIULkjbkljhlkhj546545.eu
Version : 3.20-16 - R15B03
Memory Usage : 59.21MB
Processes : 1902
Ports : 53
Zone : local
Broker : amqp://guest:gu...@178.re.moved.128:5672
WhApps : acdc(7h1m5s) callflow(7h1m12s) cdr(7h1m11s) conference(7h1m7s)
crossbar(7h1m10s) fax(7h1m6s) hangups(7h1m5s) jonny5(7h1m13s)
media_mgr(7h1m13s) milliwatt(7h1m5s) notify(7h1m12s)
omnipresence(7h1m14s)
pivot(7h1m5s) registrar(7h1m13s) reorder(7h1m14s) stepswitch(7h1m13s)
sysconf(7h1m14s) trunkstore(7h1m7s)

Node : ecal...@sip1.HGOIULkjbkljhlkhj546545.eu
Version : 3.20-16 - R15B03
Memory Usage : 29.38MB
Processes : 1073
Ports : 81
Zone : local
Broker : amqp://guest:gu...@178.re.moved.128:5672
WhApps : ecallmgr(6h56m19s)
Channels : 0
Registrations : 4
Media Servers : frees...@free1.HGOIULkjbkljhlkhj546545.eu(6h56m15s)
Command failed: {'EXIT',{badarg,[{io,format,[<0.22.0>,"
~s~n",[{<<"frees...@free2.HGOIULkjbkljhlkhj546545.eu">>,<<"6h56m15s">

//////////////////////////////////////////////////////////////////

service kz-whistle_apps status

Output from sip1.HGOIULkjbkljhlkhj546545.eu ..

Node : whistl...@sip1.HGOIULkjbkljhlkhj546545.eu
Version : 3.20-16 - R15B03
Memory Usage : 59.03MB
Processes : 1901
Ports : 52
Zone : local
Broker : amqp://guest:gu...@178.re.moved.128:5672
WhApps : acdc(7h2m20s) callflow(7h2m27s) cdr(7h2m26s)
conference(7h2m22s)
crossbar(7h2m25s) fax(7h2m21s) hangups(7h2m20s) jonny5(7h2m28s)
media_mgr(7h2m28s) milliwatt(7h2m20s) notify(7h2m27s)
omnipresence(7h2m29s)
pivot(7h2m20s) registrar(7h2m28s) reorder(7h2m29s) stepswitch(7h2m28s)
sysconf(7h2m29s) trunkstore(7h2m22s)

Node : ecal...@sip1.HGOIULkjbkljhlkhj546545.eu
Version : 3.20-16 - R15B03
Memory Usage : 29.47MB
Processes : 1073
Ports : 81
Zone : local
Broker : amqp://guest:gu...@178.re.moved.128:5672
WhApps : ecallmgr(6h57m34s)
Channels : 0
Registrations : 4
Media Servers : frees...@free1.HGOIULkjbkljhlkhj546545.eu(6h57m30s)
frees...@free2.HGOIULkjbkljhlkhj546545.eu(6h57m30s)

////////////////////////////////////////////////////////////////////////////////

service rabbitmq-server status

Output from sip1.HGOIULkjbkljhlkhj546545.eu ..

Status of node rabbit@sip1 ...
[{pid,1373},
{running_applications,
[{rabbitmq_management,"RabbitMQ Management Console","3.3.5"},
{rabbitmq_management_agent,"RabbitMQ Management Agent","3.3.5"},
{rabbit,"RabbitMQ","3.3.5"},
{os_mon,"CPO CXC 138 46","2.2.10"},
{rabbitmq_web_dispatch,"RabbitMQ Web Dispatcher","3.3.5"},
{webmachine,"webmachine","1.10.3-rmq3.3.5-gite9359c7"},
{mochiweb,"MochiMedia Web Server","2.7.0-rmq3.3.5-git680dba8"},
{amqp_client,"RabbitMQ AMQP Client","3.3.5"},
{xmerl,"XML parser","1.3.2"},
{inets,"INETS CXC 138 49","5.9.2"},
{mnesia,"MNESIA CXC 138 12","4.7.1"},
{sasl,"SASL CXC 138 11","2.2.1"},
{stdlib,"ERTS CXC 138 10","1.18.3"},
{kernel,"ERTS CXC 138 10","2.15.3"}]},
{os,{unix,linux}},
{erlang_version,
"Erlang R15B03 (erts-5.9.3.1) [source] [64-bit] [smp:2:2]
[async-threads:30] [hipe] [kernel-poll:true]\n"},
{memory,
[{total,105315944},
{connection_procs,15893512},
{queue_procs,7924880},
{plugins,438056},
{other_proc,8171454},
{mnesia,1430536},
{mgmt_db,4401432},
{msg_index,1120264},
{other_ets,1857752},
{binary,1738800},
{code,18489736},
{atom,711569},
{other_system,43137953}]},
{alarms,[]},
{listeners,[{clustering,25672,"::"},{amqp,5672,"0.0.0.0"}]},
{vm_memory_high_watermark,0.8},
{vm_memory_limit,3321734758},
{disk_free_limit,5242880},
{disk_free,23614423040},
{file_descriptors,
[{total_limit,65436},
{total_used,7},
{sockets_limit,58890},
{sockets_used,5}]},
{processes,[{limit,1048576},{used,3373}]},
{run_queue,0},
{uptime,187687}]
...done.

------ Origineel bericht ------
Van: "James Aimonetti" <ja...@2600hz.com>
Aan: 2600h...@googlegroups.com

Verzonden: 30-7-2015 18:10:20

Onderwerp: Re: Kazoo v3 on CentOS 6 not sending email notification

>-----BEGIN PGP SIGNED MESSAGE-----
>Hash: SHA256
>
>You need to verify that the notify app is bound to that broker as
>well, so that it can receive the notification payload. Do you have
>multiple instances running?
>

>>HGOIULkjbkljhlkhj546545 Telecom:

>>>>>> notifications(amqp://guest:gu...@178.re.moved.128:5672)

>>>>>> exchange (routing key notifications.voicemail.new) via
>>>>>> <0.975.0> Jul 28 16:53:35 sip1 2600hz[11902]:
>>>>>> |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1149
>>>>>> (<0.13221.0>) timed out waiting for resp Jul 28 16:53:35
>>>>>> sip1 2600hz[11902]:
>>>>>> |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|cf_voicemail:1218
>>>>>> (<0.13221.0>) stored voicemail metadata for
>>>>>> dfde3846cfa2eb5262240c936658b0c0 Jul 28 16:53:35 sip1
>>>>>> 2600hz[11902]:
>>>>>> |xVGYB2SY2KOGD8V1GFGBwrA6S8vdDZ|wh_amqp_channel:154
>>>>>> (<0.13221.0>) published to

>>>>>> notifications(amqp://guest:gu...@178.re.moved.128:5672)

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

You could restart the notify app and grep the kazoo logs to see what
it binds for; you could also check the RabbitMQ interface for the
'notify_listener' queue to see the bindings it has.

>> -- You received this message because you are subscribed to a
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>> https://groups.google.com/d/topic/2600hz-dev/ngdnL5JXh0g/unsubscribe.
>>
>>
To unsubscribe from this group and all its topics, send an email to
>> 2600hz-dev+...@googlegroups.com. For more options, visit
>> https://groups.google.com/d/optout.
>

- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag
"I thought I fixed that"

2600Hz | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
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[Yumminova]

Hi James

I restarted it but cant really see that it attaches

Jul 30 20:31:33 sip1 2600hz[25684]: |undefined|whapps_controller:76
(<0.22729.4>) restarting whistle application notify
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|notify_listener:187
(<0.1393.0>) notify server shutdown termination
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|gen_listener:721
(<0.1393.0>) notify_listener terminated cleanly, going down
Jul 30 20:31:33 sip1 2600hz[25684]: |undefined|whapps_controller:63
(<0.22729.4>) stopped kazoo application notify
Jul 30 20:31:33 sip1 2600hz[25684]: |0000000000|Undefined:Undefined
(<0.7.0>) Application notify exited with reason: stopped
Jul 30 20:31:33 sip1 2600hz[25684]: |notify_listener|gen_listener:387
(<0.22734.4>) starting new gen_listener proc
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|notify_listener:110
(<0.22734.4>) starting new notify server
Jul 30 20:31:33 sip1 2600hz[25684]: |0000000000|Undefined:Undefined
(<0.22733.4>) Supervisor notify_sup started notify_listener:start_link()
at pid <0.22734.4>
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|wh_amqp_channel:288
(<0.22734.4>) declared queue notify_listener via channel <0.8734.3>
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|notify_util:148
(<0.22736.4>) compiling notify_init_occur_text_tmpl: 'The first
{{event}} was detected on an account.#012#012Account#012Account ID:
{{account.pvt_account_id}}#012Account Name: {{account.name}}#012Account
Realm: {{account.realm}}#012#012{% if admin %}Admin#012Name:
{{admin.first_name}} {{admin.last_name}}#012Email:
{{admin.email}}#012Timezone: {{admin.timezone}}#012#012{% endif %}{% if
account.pvt_wnm_numbers %}Phone Numbers#012{% for number in
account.pvt_wnm_numbers %}{{number}}#012{% endfor %}#012{% endif
%}Service#012URL: {{service.url}}#012Name: {{service.name}}#012Service
Provider: {{service.provider}}#012#012Sent from {{service.host}}'
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|gen_listener:859
(<0.22734.4>) queue started: notify_listener
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|notify_util:148
(<0.22736.4>) compiling notify_init_occur_html_tmpl:
'<html><body><h2>The first {{event}} was detected on an
account.</h2><h2>Account</h2><table cellpadding="4" cellspacing="0"
border="0"><tr><td>Account ID:
</td><td>{{account.pvt_account_id}}</td></tr><tr><td>Account Name:
</td><td>{{account.name}}</td></tr><tr><td>Account Realm:
</td><td>{{account.realm}}</td></tr></table>{% if admin
%}<h2>Admin</h2><table cellpadding="4" cellspacing="0"
border="0"><tr><td>Name: </td><td>{{admin.first_name}}
{{admin.last_name}}</td></tr><tr><td>Email:
</td><td>{{admin.email}}</td></tr><tr><td>Timezone:
</td><td>{{admin.timezone}}</td></tr></table>{% endif %}{% if
account.pvt_wnm_numbers %}<h2>Phone Numbers</h2><ul>{% for number in
account.pvt_wnm_numbers %}<li>{{number}}</li>{% endfor %}</ul>{% endif
%}<h2>Service</h2><table cellpadding="4" cellspacing="0"
border="0"><tr><td>URL: </td><td>{{service.url}}</td></tr><tr><td>Name:
</td><td>{{service.name}}</td></tr><tr><td>Service Provider:
</td><td>{{service.provider}}</td></tr></table><p
style="font-size:9pt;color:#CCCCCC">Sent from
{{service.host}}</p></body></html>'
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|notify_util:148
(<0.22736.4>) compiling notify_init_occur_subj_tmpl: 'First {{event}} on
{{account.name}}'
Jul 30 20:31:33 sip1 2600hz[25684]:
|00000000000|notify_first_occurrence:38 (<0.22736.4>) init done for
notify_first_occurrence
Jul 30 20:31:33 sip1 2600hz[25684]: |0000000000|Undefined:Undefined
(<0.22733.4>) Supervisor notify_sup started
notify_account_crawler:start_link() at pid <0.22736.4>
Jul 30 20:31:33 sip1 2600hz[25684]: |undefined|whapps_controller:50
(<0.22729.4>) Kazoo app notify is now running
Jul 30 20:31:33 sip1 2600hz[25684]: |0000000000|Undefined:Undefined
(<0.7.0>) Application notify started on node
'whistl...@sip1.removed.eu'
Jul 30 20:31:33 sip1 2600hz[25684]: |00000000000|wh_amqp_channel:307
(<0.22734.4>) bound notify_listener to notifications exchange (routing
key notifications.voicemail.new) via channel <0.8734.3>

------ Origineel bericht ------
Van: "James Aimonetti" <ja...@2600hz.com>
Aan: 2600h...@googlegroups.com

Verzonden: 30-7-2015 19:14:54

[Yumminova]

Im sorry James,

I tried to google for instructions but how to check the RabbitMQ
interface for the
'notify_listener' queue ??

------ Origineel bericht ------
Van: "James Aimonetti" <ja...@2600hz.com>
Aan: 2600h...@googlegroups.com

Verzonden: 30-7-2015 19:14:54

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Le 07/30/2015 11:37 AM, Yumminova a écrit :
> Jul 30 20:31:33 sip1 2600hz[25684]:
> |00000000000|wh_amqp_channel:307 (<0.22734.4>) bound
> notify_listener to notifications exchange (routing key
> notifications.voicemail.new) via channel <0.8734.3>

That's the key.

Regarding the interface, RabbitMQ provides a UI:

http://ip.of.broker:15672

There is a Queues tab where you can see what queues exist, how many
consumers there are, what bindings they have, etc.

- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag
"I thought I fixed that"

2600Hz | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
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[Yumminova]

wow thats nice hahaha playing with Kazoo now for a while (two years of
so) only now oo look in to Rabbit ))))

anyway its has a binding there

notifications.voicemail.new

------ Origineel bericht ------
Van: "James Aimonetti" <ja...@2600hz.com>
Aan: 2600h...@googlegroups.com

Verzonden: 30-7-2015 20:51:10

Onderwerp: Re: Kazoo v3 on CentOS 6 not sending email notification

[Yumminova Telecom]

Hi James

Nice tool! ))) Funny to find out about it only now.

Its shielded of but its wise to change the default username anyway i guess.

All is bound to the sip1 box, sip2 is offline so its logical and thats what i see in the Rabbit gui

Can i see the mesages irt? Then i might be able to really see the message comming to the queu and perhaps a response

Op donderdag 30 juli 2015 20:51:15 UTC+2 schreef James Aimonetti:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

Le 07/30/2015 11:37 AM, Yumminova a écrit :
> Jul 30 20:31:33 sip1 2600hz[25684]:
> |00000000000|wh_amqp_channel:307 (<0.22734.4>) bound
> notify_listener to notifications exchange (routing key
> notifications.voicemail.new) via channel <0.8734.3>

That's the key.

Regarding the interface, RabbitMQ provides a UI:

http://ip.of.broker:15672

There is a Queues tab where you can see what queues exist, how many
consumers there are, what bindings they have, etc.

- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag
"I thought I fixed that"

2600Hz | http://2600hz.com

sip:...@2600hz.com

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256

You would need to use ngrep or similar to capture the traffic going
to/from the broker. Kazoo, almost without exception, instructs the
broker to deliver a message from the queue to a consumer immediately,
so you can't look at the broker's UI to see messages flowing.

Le 07/31/2015 05:16 AM, Yumminova Telecom a écrit :
> Hi James
>
> Nice tool! ))) Funny to find out about it only now. Its shielded of
> but its wise to change the default username anyway i guess.
>
> All is bound to the sip1 box, sip2 is offline so its logical and
> thats what i see in the Rabbit gui
>
>
> Can i see the mesages irt? Then i might be able to really see the
> message comming to the queu and perhaps a response
>
> Op donderdag 30 juli 2015 20:51:15 UTC+2 schreef James Aimonetti:
>>

> Le 07/30/2015 11:37 AM, Yumminova a écrit :
>>>> Jul 30 20:31:33 sip1 2600hz[25684]:
>>>> |00000000000|wh_amqp_channel:307 (<0.22734.4>) bound
>>>> notify_listener to notifications exchange (routing key
>>>> notifications.voicemail.new) via channel <0.8734.3>
>
> That's the key.
>
> Regarding the interface, RabbitMQ provides a UI:
>
> http://ip.of.broker:15672
>
> There is a Queues tab where you can see what queues exist, how many
> consumers there are, what bindings they have, etc.
>
>>
>

- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag
"I thought I fixed that"

2600Hz | http://2600hz.com

sip:ja...@2600hz.com

tel:415.886.7905
irc:mc_ @ freenode
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[Yumminova Telecom]

Hi james

Ok, thats beyond my knowledge, ill have to figure that out.

But as we can see that the message is published is there a way to debug notify to see why it does not respond?

Op vrijdag 31 juli 2015 18:00:41 UTC+2 schreef James Aimonetti:

sip:...@2600hz.com

[Martin Splinter]

Hi james

I am running out of ideas, i have a single dev server that sents everything (system notification and vm notifications)

But my cluster does not, it does sent system notifications, so it could work but for some reason voicemails not.

Is there an example message i could sent to rabbit to test this without calling into that callflow? 

Or any other way to debug this??

Op zaterdag 1 augustus 2015 13:51:44 UTC+2 schreef Yumminova Telecom:

[James Aimonetti]

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Hash: SHA256

You could modify notify_listener.erl, the handle_event function to log
when messages are received off the AMQP bus, then log whether notify
thinks it should process the message.

Le 08/04/2015 05:12 AM, Martin Splinter a écrit :
> Hi james
>
>
> I am running out of ideas, i have a single dev server that sents
> everything (system notification and vm notifications)
>
> But my cluster does not, it does sent system notifications, so it
> could work but for some reason voicemails not.
>
>
> Is there an example message i could sent to rabbit to test this
> without calling into that callflow? Or any other way to debug
> this??
>
> Op zaterdag 1 augustus 2015 13:51:44 UTC+2 schreef Yumminova
> Telecom:
>>
>> Hi james
>>
>> Ok, thats beyond my knowledge, ill have to figure that out.
>>
>> But as we can see that the message is published is there a way to
>> debug notify to see why it does not respond?
>>
>> Op vrijdag 31 juli 2015 18:00:41 UTC+2 schreef James Aimonetti:
>>>

sip:ja...@2600hz.com

tel:415.886.7905
irc:mc_ @ freenode
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[Yumminova Telecom]

mmmm hahha that way above my skill set.

Its a database setting somewhere that got messed up i think, i have a dev server and a mini cluster, the cluster and dev are on the same versions, dev sents, but cluster does not.

I will find it, i thought i had it when i saw an emty notification emailaddres field in some vm boxes, but it seems that does nothing and email notifications are sent to user account emailaddress.

Those notification emailaddresses in vm box doc, what will we use that for later?

Op dinsdag 4 augustus 2015 16:05:28 UTC+2 schreef James Aimonetti:

sip:...@2600hz.com

[VCCS Telecom]

Hey Yumm, im having the same issue, just noticed and posted about it. Since my user accounts have emails in place also, was there more detail to your resolution please?

Thank you.

Matt

[Yumminova]

Hi,

 

No resolution at all yet, faxes and vm notifications are not sent via notify app, starting teletype gives an error and fills my logs at a teriible rate.

Funny thing is that system alerts notifications are sent in good order.

 

James idea was that i alter the code of the whapp to do logging of messages that it deals with but thats way more then i know about.

 

So sorry! cant help u, but would love a solution as well

 

------ Origineel bericht ------

Van: "VCCS Telecom" <vccst...@gmail.com>

Aan: "2600hz-dev" <2600h...@googlegroups.com>

CC: ja...@2600hz.com

Verzonden: 23-8-2015 10:04:35

Onderwerp: Re: Kazoo v3 on CentOS 6 not sending email notification

 

Hey Yumm, im having the same issue, just noticed and posted about it. Since my user accounts have emails in place also, was there more detail to your resolution please?

--

[Yumminova Telecom]

Hi vccs

did u ever find a solution?

Op zondag 23 augustus 2015 17:42:26 UTC+2 schreef Yumminova Telecom:

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[Tomcar]

Sorry for "hijacking" an old thread, but I had the similar case with my new installed 7 nodes cluster (CentOS 7, Kazoo V4.0).  Note to self, and perhaps others:
Didn't get any voicemail notification emails and a lot of errors when trying to restart teletype (and one error when trying to restart notify).
The solution was to restore all notification templates to default (don't know if I ever changed those but anyway). What I did was:

sup teletype_maintenance restore_system_templates

Then

systemctl restart kazoo-applications

Or reboot server(s). Then it worked!

Br - Tomas

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