ACDC call center module with kazoo v.4

[Yuriy Nasida]

Hi guys,

Have anybody positive experience with ACDC call center module with kazoo v.4 ?

I plan to begin my tests very soon and try to understand how hard (possible) to use it for our goals. Currently we try to understand what reporting is available (both real time ‘wall board’ showing how many in queue, long wait time, etc. and historical reporting). We also would like to know how an agents log in / out of queues,  what queue attributes are available (e.g. calls in progress, calls waiting, longest wait time, abandoned calls), can supervisors listen and whisper to agents, and so on. 

The best docs I have found is:

https://github.com/2600hz/kazoo/blob/master/applications/acdc/doc/architecture.md

https://github.com/2600hz/kazoo/blob/master/applications/acdc/doc/index.md

Maybe i missed some documentation ?

Please advice.

[Darren Schreiber]

ACDC has been deprecated some time ago though people seem to still keep using it. We are no longer supporting it and I’ve actually asked my team to consider moving ACDC to the community-scripts/ location so that it can be maintained by those who still use it but not be shipped as part of core.

 

We’ll have a replacement queues system at some point in the future.

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[Yuriy Nasida]

not good news but thanks a lot for your answer Darren. It's good to know.

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[Nicholas Papadakos]

hello,

does anyone know of any solution developed that it could provide some queue functionality ?

Maybe its possible to accomplish something like that with pivot ?

[Yuriy Nasida]

Nicholas, I don't think so. As for me - I start thinking about something like vicidial for queue functionality.

[Nicholas Papadakos]

well vicidial is fine but requires the agent to log in in a web interface.
I was thinking of something simpler. Like the freepbx queues.