exchange routing error

[ray]

hi,guys

          I try to use kazoo fax API to send outbound fax and it succeed most time,

but some time the task failed.

          I check the document in 'faxes' DB and it record as follow:

{
   "_id": "ba673544ef3ebf5f167dac1ea9880d2b",
   "_rev": "3-3b3c1a031f1c80be5b5eef0ee75e7d2b",
   "document": {
       "url": "http://xx.xxx.xx.xxx:5984/account%2F8a%2Fc3%2F89db68ff44c102730d8333280483-201604/201604-95a19017faf500c9c1321ed3c7a18b0d/test.tiff",
       "method": "get"
   },
   "retries": 3,
   "from_name": "test",
   "from_number": "xxxxxxxxx",
   "to_name": "To Name",
   "to_number": "xxxxxxxx",
   "attempts": 1,
   "tx_result": {
       "0": "undefined",
       "success": false,
       "Fetch-ID": "9d36876aeff9a6811a6b95f7e7b82542",
       "Call-ID": "undefined",
       "Ecallmgr-Node": "ecal...@kazoo.uat.com",
       "Resource-ID": "7a35202b63a98992c0a7de176169a15a",
       "Hangup-Cause": "EXCHANGE_ROUTING_ERROR",
       "Hangup-Code": "482",
       "User-Agent": "undefined",
       "Duration-Seconds": "0",
       "Billing-Seconds": "0",
       "Ringing-Seconds": "0"
   },

I noticed the Hangup-Cause is "EXCHANGE_ROUTING_ERROR".

Is that from rabbitmq or freeswitch and how can I fix it?

thanks very much!

[Luis Azedo]

Hi,

your call is looping, check your ACL's and your kamailio dispatcher list.

482 Loop Detected.

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[ray]

hi,Luis

    My acls is just a external carrier and dispatcher contains three freeswitch,it looks ok,

I dont know what cause the 482 EXCHANGE_ROUTING_ERROR

在 2016年5月10日星期二 UTC+8下午9:20:23，Luis Azedo写道：

[Luis Azedo]

well, the call is looping so your dispatcher and/or acls and/or resource document are wrong.

you can create a gist or pastie with your logs (kamailio/freeswitch/ecallmgr) in debug mode and maybe someone can look at them.