Call parking delay

[Anthony]

When parking a call it's very delayed. Example I'm on a call and hit park (*3101) it takes about 5 seconds or more to park it. Then when I go to another phone to grab the call, I hit park (*3101) it takes about 10 seconds before it connects the call.

What logs are needed to troubleshoot?
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[fred]

Have you tried watching freeswitch console while call parking?

fs_cli

In addition to debug kazoo logs

sup kazoo_maintenance syslog_level debug

With the logs located at /opt/kazoo/log/kazoo.log

[Anthony]

Inside of fs_cli, I do see the following 

2017-06-28 04:21:02.399918 [WARNING] sofia_reg.c:1742 SIP auth challenge (INVITE) on sofia profile 'sipinterface_1' for [*3106@**.***.com] from ip *****

I don't see this any other time except when I try to pick up a call on Park.

Also, the BLF is stuck showing the Parked phone number.

Everything else works fine, transferring calls are quick and normal, voicemail, everything. Only park has an issue. 

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[Anthony]

This is still happening on v4. If I do *3 to park and *3101 to pick up the call, its about an 8 second delay before it connects on the pick up.

If I park the call using *4 and pick up using *5101, it's only about a 3 second delay. This is fine, but my problem now is making BLF work with this. I have set my phone to monitor *5101 but it never flashes. BLF only works using *3101.

Parking is killing me right now. Any help would be much appreciated! 

[Luis Azedo]

enable fast pickup

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[Anthony Manzella]

Where do I enable this? 

Thanks,

Anthony 

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[Anthony]

Luis,

It looks like I already have this enabled in Kamailio..... when I look at the local.cfg file, the following exist

## Enabled Roles

#!trydef DISPATCHER-ROLE

#!trydef NAT-TRAVERSAL-ROLE

#!trydef REGISTRAR-ROLE

#!trydef PRESENCE-ROLE

#!trydef RESPONDER-ROLE

#!trydef NODES-ROLE

#!trydef FAST_PICKUP-ROLE

Am I missing something?

enable fast pickup

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[fred]

It might help if you posted the debug kazoo logs.

[Anthony]

Sorry, I noticed I missed something in the first log that I needed to scrub out :) Here is the log with the scrub

[Jordan]

We suffer from similar issues with our Kazoo 3.22 cluster, what are the down sides of enabling fast pickup?

Why would this not be enabled by default?

Thanks,

Jordan.

[Anthony]

Update:

Disabling fast pickup solved the problem. The grandstream phones did not play well with fast pickup enabled. Now picking up the call from park is almost instant.

[Luis Azedo]

you may have problems either with firmware or configuration in your grandstream

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[Anthony Manzella]

I tried different firmware and no luck. It could possibly be a config issue though. Is there any downside to disabling fast pickup? 

Thanks,

Anthony

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[Luis Azedo]

no if you're using only 1 freeswitch

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[Anthony Manzella]

I use two.... what issues will it cause? 

Thanks,

Anthony Manzella

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[Jordan]

We also use 2 FS servers, with Fast Pickup enabled our Call Park pickup times have reduced from 8-10 seconds down to 2-3 seconds on Grandstream GXP21xx handsets firmware version 1.0.8.49

Interested to know what the potential downsides are.

Thanks,

Jordan

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[Anthony J. Manzella III]

Jordan,

So your time decreased with Fast Pickup enabled? It's the opposite for me. When enabled, its 8-10 second delay. Disabled, its only 2 seconds. I'm also using 21xx models and have tried the same firmware.

 

 

Anthony Manzella