weird problem with communication between GUI and kazoo after yum update

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Yuriy Nasida

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Sep 11, 2014, 7:52:45 PM9/11/14
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Hi there!

Unfortunately I forgot to disable auto update cronjob and got weird problems with latest kazoo packets after full box restarting.

I can connect to CouchDB directly via my browser. Also my devices is registered (i.e. kamailio can work with couchDB) but... When I try
to connect via GUI i get
"Invalid credentials, please check that your username and account name are correct."

Um... I looked by Inspect Element and see good request (I think)
{"data":{"credentials":"3629c8b6f69ba41111bac187419c0","account_name":"myaccount","ui_metadata":{"ui":"kazoo-ui","version":"v3.16-2"}},"verb":"PUT"}

But response said '400 Bad request'
message:"invalid data"


kazoo-ui/config/config.js looks good (without changes after update).

What it can be ?
Or... At least how can I debug more ?

I also tried to create one more account via /opt/kazoo/utils/sup/sup crossbar_maintenance create_account
but got same things.

Also looks like now FS can not work properly and return everytime
   SIP/2.0 604 Nope Nope Nope
   Reason: Q.850;cause=3;text="NO_ROUTE_DESTINATION"

/var/log/2600hz-platform.log also say nothing interesting



Please advice.



----------------------
P.S.
yum logs below. just FYI.
Sep 08 02:00:22 Updated: kazoo-configs-3.16-5.el6.noarch
Sep 08 02:00:25 Updated: kazoo-freeswitch-R15B-1.4.7-4.el6.x86_64
Sep 08 02:00:37 Updated: kazoo-R15B-3.16-16.el6.x86_64
Sep 09 02:00:53 Updated: kazoo-R15B-3.16-17.el6.x86_64
Sep 11 02:00:31 Updated: kernel-firmware-2.6.32-431.29.2.el6.noarch
Sep 11 02:00:37 Installed: kernel-2.6.32-431.29.2.el6.x86_64

Thanks.

Darren Schreiber

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Sep 11, 2014, 7:53:34 PM9/11/14
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You need to run

 

sup whapps_maintenance migrate

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Yuriy Nasida

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Sep 11, 2014, 8:33:17 PM9/11/14
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Thanks for quick response Darren!
It helped and now I can log in to GUI but still have problems between FS and kazoo.

When I try to do simple onnet call to ext '2001' FS still response
   SIP/2.0 604 Nope Nope Nope
   Reason: Q.850;cause=3;text="NO_ROUTE_DESTINATION"



tail -f /var/log/2600hz-platform.log
Sep 12 01:18:48 voip 2600hz[1872]: |frees...@fs001.mydomain.com|ecallmgr_fs_route:142 (<0.847.0>) processing dialplan fetch request 5d790c7c-3a12-11e4-8533-077b0013c66f (call 0025C134-8038-E411-8480-B85FC1F23091@MYIP) from frees...@fs001.mydomain.com
Sep 12 01:18:48 voip 2600hz[1870]: |0025C134-8038-E411-8480-B85FC1F23091@MYIP|ts_route_req:24 (<0.4792.0>) received a request asking if trunkstore can route this call
Sep 12 01:18:48 voip 2600hz[1870]: |0025C134-8038-E411-8480-B85FC1F23091@MYIP|stepswitch_inbound:39 (<0.4787.0>)
unable to determine account for 2001: not_reconcilable
Sep 12 01:18:50 voip 2600hz[1872]: |0025C134-8038-E411-8480-B85FC1F23091@MYIP|ecallmgr_fs_route:298 (<0.2024.0>)
received affirmative route response for request 5d790c7c-3a12-11e4-8533-077b0013c66f
Sep 12 01:18:50 voip 2600hz[1872]: |0025C134-8038-E411-8480-B85FC1F23091@MYIP|ecallmgr_fs_route:304 (<0.2024.0>)
node frees...@fs001.mydomain.com accepted dialplan route response for request 5d790c7c-3a12-11e4-8533-077b0013c66f

Thanks.


From: dschr...@2600hz.com
To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Thu, 11 Sep 2014 23:53:31 +0000

Darren Schreiber

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Sep 11, 2014, 8:34:21 PM9/11/14
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Is that all that’s in your logs? It looks like your callflow whapp is not running.

 

Please restart whapps.

 

Also, paste the output of “service kz-whistle_apps status”

Yuriy Nasida

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Sep 11, 2014, 9:02:14 PM9/11/14
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Darren, yes unfortunately it is all and I did full restarting of box.

[root@voip ~]# service kz-whistle_apps status
Node          : whistl...@voip.mydomain.com
Version       : R15B03
Memory Usage  : 38.91MB
Processes     : 1368
Ports         : 30
Zone          : local
Broker        : amqp://guest:gu...@127.0.0.1:5672
WhApps        : callflow            cdr                 conference          crossbar           
                fax                 hangups             media_mgr           milliwatt          
                notify              omnipresence        pivot               registrar          
                reorder             stepswitch          sysconf             trunkstore         

Node          : ecal...@voip.mydomain.com
Version       : R15B03
Memory Usage  : 23.88MB
Processes     : 749
Ports         : 46
Zone          : local
Broker        : amqp://guest:gu...@127.0.0.1:5672
WhApps        : ecallmgr           
Channels      : 0
Registrations : 0
Media Servers : frees...@fs001.mydomain.com

P.S. changed here real domain name to mydomain.
Also just FYI, It is 'one server' setup.

Thanks.


From: dschr...@2600hz.com
To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Fri, 12 Sep 2014 00:34:19 +0000

Yuriy Nasida

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Sep 11, 2014, 9:35:42 PM9/11/14
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Looks like callflow is running
WhApps        : callflow

Darren, may be I can to increase log level somehow. Really 2600hz-platform.log contains nothing more and I am not sure that I can  debug in additionally to have some glue.

I also tried to re-create callflow but didn't help.

Plese advice
Thanks.


To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Fri, 12 Sep 2014 04:44:44 +0400

Darren Schreiber

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Sep 11, 2014, 9:39:39 PM9/11/14
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Please turn on additional debugging.

 

In /etc/kazoo/config.ini change your log level  to debug. Restart whapps and ecallmgr. Then try your call again & paste the output.

Yuriy Nasida

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Sep 11, 2014, 10:00:00 PM9/11/14
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Done! Please look at output here.


Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_call_events:584 (<0.1237.0>) publishing call event channel_create
Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_channel:153 (<0.1237.0>) published to callevt(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key call.CHANNEL_CREATE.8058855B-8C38-E411-848C-B85FC1F23091%40212%2E232%2E72%2E134) via <0.790.0>
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_hooks_util:83 (<0.2523.0>) event 'channel_create' had no account id
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:406 (<0.2525.0>) received channel create, checking for subscribers
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_util:243 (<0.2523.0>) number '2002' is not reconcilable
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487 (<0.2525.0>) no dialog subscriptions for user_...@office.500.mydomain.com
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_number:887 (<0.2523.0>) The number does not meet the minium requirements for reconciliation
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487 (<0.2525.0>) no presence subscriptions for user_...@office.500.mydomain.com
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_number_manager:166 (<0.2523.0>) no port for 2002: {error,not_reconcilable}
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_hooks_util:86 (<0.2523.0>) failed to determine account id for 'channel_create'
Sep 12 02:47:08 voip 2600hz[4291]: |frees...@fs001.kazoo.mydomain.com|ecallmgr_fs_route:142 (<0.835.0>) processing dialplan fetch request b4fbdbe4-3a1e-11e4-85f6-077b0013c66f (call 8058855B-8C38-E411-848C-B85FC1F23091@MYIP) from frees...@fs001.kazoo.mydomain.com
Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_authz:100 (<0.1239.0>) config ecallmgr.authz is disabled
Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_authz:201 (<0.1239.0>) channel authorization succeeded, allowing call
Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_authz:29 (<0.1239.0>) channel is authorized
Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_channel:153 (<0.243.0>) published to callmgr(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key route.req.office%2E500%2Emydomain%2Ecom.user_vqsmgm) via <0.221.0>
Sep 12 02:47:08 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_worker:355 (<0.243.0>) published request with msg id b4fbdbe4-3a1e-11e4-85f6-077b0013c66f for <0.1238.0>
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|reorder_route_req:21 (<0.2530.0>) received route request with no account-id
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|reorder_route_req:46 (<0.2530.0>) converted number to e164: 2002
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_util:243 (<0.2530.0>) number '2002' is not reconcilable
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_number:887 (<0.2530.0>) The number does not meet the minium requirements for reconciliation
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_util:243 (<0.2535.0>) number '2002' is not reconcilable
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_number:887 (<0.2535.0>) The number does not meet the minium requirements for reconciliation
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ts_route_req:24 (<0.2536.0>) received a request asking if trunkstore can route this call
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ts_route_req:38 (<0.2536.0>) insufficient information available to lookup routing, ignoring
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|reg_route_req:35 (<0.2545.0>) trying to see if this route req is an auth-by-ip'd device: MYIP
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|milliwatt_route_req:37 (<0.2544.0>) milliwatt does not know what to do with this!
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_number_manager:166 (<0.2530.0>) no port for 2002: {error,not_reconcilable}
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|reorder_route_req:32 (<0.2530.0>) 2002 is not associated with any account, not_reconcilable
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|reorder_route_req:72 (<0.2530.0>) sending unknown number response: 604 Nope Nope Nope
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_channel:153 (<0.2530.0>) published to targeted(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key ecal...@voip.kazoo.mydomain.com-<0.243.0>-4f3dc0a6) via <0.734.0>
Sep 12 02:47:08 voip 2600hz[4291]: |b4fbdbe4-3a1e-11e4-85f6-077b0013c66f|wh_amqp_worker:463 (<0.243.0>) defered response for msg id b4fbdbe4-3a1e-11e4-85f6-077b0013c66f, waiting for primary response
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_number_manager:166 (<0.2535.0>) no port for 2002: {error,not_reconcilable}
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|stepswitch_util:102 (<0.2535.0>) 2002 is not associated with any account, not_reconcilable
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|stepswitch_inbound:39 (<0.2535.0>) unable to determine account for 2002: not_reconcilable
Sep 12 02:47:08 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|reg_route_req:38 (<0.2545.0>) no entry in sip_auth for IP MYIP
Sep 12 02:47:09 voip 2600hz[4291]: |wh_nodes|wh_amqp_channel:153 (<0.811.0>) published to nodes(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key ) via <0.758.0>
Sep 12 02:47:10 voip 2600hz[4233]: |wh_nodes|wh_amqp_channel:153 (<0.800.0>) published to nodes(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key ) via <0.726.0>
Sep 12 02:47:11 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_worker:580 (<0.243.0>) only received defered response for msg id: b4fbdbe4-3a1e-11e4-85f6-077b0013c66f
Sep 12 02:47:11 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_route:298 (<0.1238.0>) received affirmative route response for request b4fbdbe4-3a1e-11e4-85f6-077b0013c66f
Sep 12 02:47:11 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_route:300 (<0.1238.0>) sending XML to frees...@fs001.kazoo.mydomain.com: <document type="freeswitch/xml"><section name="dialplan" description="Route Error Response"><context name="context_2"><extension><condition><action application="log" data="NOTICE log|${uuid}|ecal...@voip.kazoo.mydomain.com won call control"/><action application="export" data="ecallmgr_Ecallmgr-Node=ecal...@voip.kazoo.mydomain.com"/><condition field="variable_ecallmgr_Bridge-ID" expression="^$"><action application="export" data="ecallmgr_Bridge-ID=${UUID}"/></condition><action application="set" data="ringback=%(2000,4000,440,480)"/><action application="set" data="transfer_ringback=%(2000,4000,440,480)"/><action application="respond" data="604 Nope Nope Nope"/></condition></extension></context></section></document>
Sep 12 02:47:11 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_call_events:584 (<0.1266.0>) publishing call event channel_destroy
Sep 12 02:47:11 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_channel:153 (<0.1266.0>) published to callevt(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key call.CHANNEL_DESTROY.8058855B-8C38-E411-848C-B85FC1F23091%40212%2E232%2E72%2E134) via <0.790.0>
Sep 12 02:47:11 voip 2600hz[4291]: |00000000000|ecallmgr_fs_channels:380 (<0.799.0>) removed 1 channel(s) with id 8058855B-8C38-E411-848C-B85FC1F23091@MYIP on frees...@fs001.kazoo.mydomain.com
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|hangups_channel_destroy:43 (<0.2563.0>) abnormal call termination: NO_ROUTE_DESTINATION
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_util:243 (<0.2563.0>) number '2002' is not reconcilable
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_number:887 (<0.2563.0>) The number does not meet the minium requirements for reconciliation
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:420 (<0.2570.0>) received channel destroy, checking for subscribers
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487 (<0.2570.0>) no dialog subscriptions for user_...@office.500.mydomain.com
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487 (<0.2570.0>) no presence subscriptions for user_...@office.500.mydomain.com
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_number_manager:166 (<0.2563.0>) no port for 2002: {error,not_reconcilable}
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|stepswitch_util:102 (<0.2563.0>) 2002 is not associated with any account, not_reconcilable
Sep 12 02:47:11 voip 2600hz[4233]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|hangups_channel_destroy:200 (<0.2563.0>) add to meter undefined/NO_ROUTE_DESTINATION
Sep 12 02:47:11 voip 2600hz[4233]: |00000000000|wh_amqp_channel:153 (<0.206.0>) published to notifications(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key notifications.system.alert) via <0.219.0>
Sep 12 02:47:11 voip 2600hz[4233]: |79269fdfefc9baf53a04c087a77b6b13|notify_system_alert:47 (<0.2572.0>) creating system alert notice
Sep 12 02:47:11 voip 2600hz[4233]: |79269fdfefc9baf53a04c087a77b6b13|notify_util:244 (<0.2572.0>) unable to get service props, pvt_tree for the account was empty
Sep 12 02:47:11 voip 2600hz[4233]: |79269fdfefc9baf53a04c087a77b6b13|notify_util:176 (<0.2572.0>) rendering default notify_system_alert_text_tmpl template
Sep 12 02:47:11 voip 2600hz[4233]: |79269fdfefc9baf53a04c087a77b6b13|notify_util:176 (<0.2572.0>) rendering default notify_system_alert_html_tmpl template
Sep 12 02:47:11 voip 2600hz[4233]: |79269fdfefc9baf53a04c087a77b6b13|notify_util:39 (<0.2572.0>) empty email to send to
Sep 12 02:47:11 voip 2600hz[4233]: |79269fdfefc9baf53a04c087a77b6b13|notify_system_alert:121 (<0.2572.0>) sent email to be processed: Alert#012no_route_destination user_vqsmgm to 2002 (inbound) on unknown(undefined)#012#012Producer:#012node: whistl...@voip.kazoo.mydomain.com#012msg_id: 79269fdfefc9baf53a04c087a77b6b13#012#012Details#012hangups_message: Destination was not found in numbers DBs#012from_tag: 1862926159#012custom_sip_headers: {<<"x_auth_ip">>,<<"MYIP">>}#012caller_id_name: user_vqsmgm#012caller_id_number: user_vqsmgm#012media_server: voip.kazoo.mydomain.com#012presence_id: user_...@office.500.mydomain.com#012request: 20...@office.500.mydomain.com#012from: user_...@office.500.mydomain.com#012to: 20...@office.500.mydomain.com#012from_uri: user_...@office.500.mydomain.com#012to_uri: 20...@office.500.mydomain.com#012ringing_seconds: 0#012billing_seconds: 0#012duration_seconds: 3#012remote_sdp: v=0#015#012o=- 1389320210 1 IN IP4 MYIP#015#012s=SIPPER for PhonerLite#015#012c=IN IP4 MYIP#015#012t=0 0#015#012m=audio 5062 RTP/AVP 8 0 101#015#012a=rtpmap:8 PCMA/8000#015#012a=rtpmap:0 PCMU/8000#015#012a=rtpmap:101 telephone-event/8000#015#012a=fmtp:101 0-16#015#012a=ssrc:2056201155#015#012#012user_agent: SIPPER for PhonerLite#012hangup_cause: NO_ROUTE_DESTINATION#012disposition: DELAYED NEGOTIATION#012call_direction: inbound#012timestamp: 63577705549#012custom_channel_vars: {<<"ecallmgr_node">>,<<"ecal...@voip.kazoo.mydomain.com">>}{<<"bridge_id">>,<<"8058855B-8C38-E411-848C-B85FC1F23091@MYIP">>}#012call_id: 8058855B-8C38-E411-848C-B85FC1F23091@MYIP#012server_id: #012node: ecal...@voip.kazoo.mydomain.com#012msg_id: 1410486349236709#012app_version: 0.8.0#012app_name: ecallmgr#012event_name: CHANNEL_DESTROY#012event_category: call_event#012#012Service#012URL: http://apps.2600hz.com#012Name: VOIP Services#012Service Provider: 2600hz#012#012Sent from voip.kazoo.mydomain.com
Sep 12 02:47:11 voip 2600hz[4233]: |00000000000|wh_amqp_channel:153 (<0.210.0>) published to configuration(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key doc_created.anonymous_cdrs.cdr.201409-8058855B-8C38-E411-848C-B85FC1F23091@MYIP) via <0.232.0>
Sep 12 02:47:11 voip 2600hz[4291]: |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_route:304 (<0.1238.0>) node frees...@fs001.kazoo.mydomain.com accepted dialplan route response for request b4fbdbe4-3a1e-11e4-85f6-077b0013c66f
Sep 12 02:47:11 voip 2600hz[4291]: |undefined|wh_amqp_channel:153 (<0.677.0>) published to targeted(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key statistics) via <0.783.0>
^C
[root@voip ~]#

Thanks.


From: dschr...@2600hz.com
To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Fri, 12 Sep 2014 01:39:37 +0000

Darren Schreiber

unread,
Sep 11, 2014, 10:02:56 PM9/11/14
to 2600h...@googlegroups.com

Hi there,

               I don’t see any authentication in here. Looks like this is coincidental and your ACLs are wrong and were probably wrong prior to the upgrade but maybe the restarts caused them to be exposed /reloaded.

 

               Please run :

 

sup -necallmgr ecallmgr_maintenance sbc_acls list_acls

 

Make sure your public IP for your box (normally Kamailio server, but since we’re assuming all on one server it’s just your boxes public IP) is listed as trusted and no other IPs are in there.

 

 

https://2600hz.atlassian.net/wiki/display/Dedicated/How+to+use+the+SUP+command lists all available commands near the bottom for Manipulate the ACLs. If there are IPs in there that shouldn’t be, remove them.

Yuriy Nasida

unread,
Sep 12, 2014, 12:03:12 AM9/12/14
to 2600h...@googlegroups.com
Also I noted very interesting thing. For now I have not any IP in acl and did full restarting of box.

But..
freeswitch@internal> acl my_public_ip trusted
true

Also when i did
freeswitch@internal> reloadacl
2014-09-12 04:24:49.256496 [DEBUG] kazoo_fetch_agent.c:277 Received configuration XML (8aff2f36-3a2c-11e4-9e12-8b8208495a4e) after 21ms: <document type="freeswitch/xml"><section name="configuration"><configuration name="acl.conf" description="kazoo generated ACL lists"><network-lists><list name="trusted" default="deny"><node type="allow" cidr="my_public_ip/32"/></list></network-lists></configuration></section></document>

Very interesting. But ACL list is empty. I also checked in CouchDB directly. It is empty and all thing restarted.
Where kazoo take my public IP and why adds to ALC 'trusted' automatically..? I think it is the problem.

Please advice.
Thanks.


From: nas...@live.ru
To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Fri, 12 Sep 2014 06:49:43 +0400

o! yes you are right, something with authentication. I even tried to remove ALL things from acl and now see nothing by
sup -necallmgr ecallmgr_maintenance allow_sbc kamailio_proxy my_public_ip

I restarted kz-whistle_apps and kz-ecallmgr
But... Still see same strange behavior.

FS said
2014-09-12 03:40:28.486470 [DEBUG] sofia.c:8815 IP my_public_ip Approved by acl "trusted[]". Access Granted.
Very stange because I have nothing in ACL.

Same things happens if I add my public IP via
/opt/kazoo/utils/sup/sup -necallmgr ecallmgr_maintenance allow_sbc kamailio_proxy my_public_ip
[root@voip ~]# /opt/kazoo/utils/sup/sup -necallmgr ecallmgr_maintenance sbc_acls list_acls
+--------------------------------+-------------------+---------------+-------+------------------+----------------------------------+
| Name                           | CIDR              | List          | Type  | Authorizing Type | ID                               |
+================================+===================+===============+=======+==================+==================================+
| kamailio_proxy                 | my_public_ip/32  | authoritative | allow | system_config    |                                  |
+--------------------------------+-------------------+---------------+-------+------------------+----------------------------------+
and restart kz-whistle_apps and kz-ecallmgr


Looks like FS just ignore it all and just says "Approved by acl "trusted[]". Access Granted." every times.

Not sure but may be I have to reinstall fs via yum or something like this ?

Thanks for all your advices Darren!


From: dschr...@2600hz.com
To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Fri, 12 Sep 2014 02:02:53 +0000

Yuriy Nasida

unread,
Sep 12, 2014, 12:03:40 AM9/12/14
to 2600h...@googlegroups.com
o! yes you are right, something with authentication. I even tried to remove ALL things from acl and now see nothing by
sup -necallmgr ecallmgr_maintenance allow_sbc kamailio_proxy my_public_ip

I restarted kz-whistle_apps and kz-ecallmgr
But... Still see same strange behavior.

FS said
2014-09-12 03:40:28.486470 [DEBUG] sofia.c:8815 IP my_public_ip Approved by acl "trusted[]". Access Granted.
Very stange because I have nothing in ACL.

Same things happens if I add my public IP via
/opt/kazoo/utils/sup/sup -necallmgr ecallmgr_maintenance allow_sbc kamailio_proxy my_public_ip
[root@voip ~]# /opt/kazoo/utils/sup/sup -necallmgr ecallmgr_maintenance sbc_acls list_acls
+--------------------------------+-------------------+---------------+-------+------------------+----------------------------------+
| Name                           | CIDR              | List          | Type  | Authorizing Type | ID                               |
+================================+===================+===============+=======+==================+==================================+
| kamailio_proxy                 | my_public_ip/32  | authoritative | allow | system_config    |                                  |
+--------------------------------+-------------------+---------------+-------+------------------+----------------------------------+
and restart kz-whistle_apps and kz-ecallmgr


Looks like FS just ignore it all and just says "Approved by acl "trusted[]". Access Granted." every times.

Not sure but may be I have to reinstall fs via yum or something like this ?

Thanks for all your advices Darren!


From: dschr...@2600hz.com
To: 2600h...@googlegroups.com
Subject: RE: weird problem with communication between GUI and kazoo after yum update
Date: Fri, 12 Sep 2014 02:02:53 +0000

Darren Schreiber

unread,
Sep 12, 2014, 12:15:04 AM9/12/14
to 2600h...@googlegroups.com

What does this reveal:

 

sup -necallmgr ecallmgr_maintenance carrier_acls list_acls

James Aimonetti

unread,
Sep 12, 2014, 1:08:26 AM9/12/14
to 2600h...@googlegroups.com
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Did you configure your device to auth-by-ip? Or create a carrier and
accidentally put your public IP in the gateway section?

When creating the ACLs, Kazoo will check your ecallmgr ACLs, but also
device and resource IPs/hostnames to see if it should add those to the
'trusted' (carrier) ACL list.

You can grep for "sysconf_" to find ACL-generating logs; may shed some
light as well.
> dschr...@2600hz.com<mailto:dschr...@2600hz.com> To:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> user_...@office.500.mydomain.com<mailto:user_...@office.500.mydomain.com>
>
>
Sep 12 02:47:08 voip 2600hz[4233]:
|8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_number:887 (<0.2523.0>)
The number does not meet the minium requirements for reconciliation
> Sep 12 02:47:08 voip 2600hz[4233]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487
> (<0.2525.0>) no presence subscriptions for
> user_...@office.500.mydomain.com<mailto:user_...@office.500.mydomain.com>
>
>
Sep 12 02:47:08 voip 2600hz[4233]:
|8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_number_manager:166
(<0.2523.0>) no port for 2002: {error,not_reconcilable}
> Sep 12 02:47:08 voip 2600hz[4233]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_hooks_util:86
> (<0.2523.0>) failed to determine account id for 'channel_create'
> Sep 12 02:47:08 voip 2600hz[4291]:
> |frees...@fs001.kazoo.mydomain.com|ecallmgr_fs_route:142<mailto:|frees...@fs001.kazoo.mydomain.com|ecallmgr_fs_route:142>
> (<0.835.0>) processing dialplan fetch request
> b4fbdbe4-3a1e-11e4-85f6-077b0013c66f (call
> 8058855B-8C38-E411-848C-B85FC1F23091@MYIP) from
> frees...@fs001.kazoo.mydomain.com<mailto:frees...@fs001.kazoo.mydomain.com>
> ecal...@voip.kazoo.mydomain.com-<0.243.0>-4f3dc0a6<mailto:ecal...@voip.kazoo.mydomain.com-%3c0.243.0%3e-4f3dc0a6>)
> frees...@fs001.kazoo.mydomain.com<mailto:frees...@fs001.kazoo.mydomain.com>:
> <document type="freeswitch/xml"><section name="dialplan"
> description="Route Error Response"><context
> name="context_2"><extension><condition><action application="log"
> data="NOTICE
> log|${uuid}|ecal...@voip.kazoo.mydomain.com<mailto:log|$%7buuid%7d|ecal...@voip.kazoo.mydomain.com>
> won call control"/><action application="export"
> data="ecallmgr_Ecallmgr-Node=ecal...@voip.kazoo.mydomain.com<mailto:ecallmgr_Ecallmgr-Node=ecal...@voip.kazoo.mydomain.com>"/><condition
> field="variable_ecallmgr_Bridge-ID" expression="^$"><action
> application="export"
> data="ecallmgr_Bridge-ID=${UUID}"/></condition><action
> application="set" data="ringback=%(2000,4000,440,480)"/><action
> application="set"
> data="transfer_ringback=%(2000,4000,440,480)"/><action
> application="respond" data="604 Nope Nope
> Nope"/></condition></extension></context></section></document> Sep
> 12 02:47:11 voip 2600hz[4291]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_call_events:584
> (<0.1266.0>) publishing call event channel_destroy Sep 12 02:47:11
> voip 2600hz[4291]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wh_amqp_channel:153
> (<0.1266.0>) published to
> callevt(amqp://guest:gu...@127.0.0.1:5672) exchange (routing key
> call.CHANNEL_DESTROY.8058855B-8C38-E411-848C-B85FC1F23091%40212%2E232%2E72%2E134)
> via <0.790.0> Sep 12 02:47:11 voip 2600hz[4291]:
> |00000000000|ecallmgr_fs_channels:380 (<0.799.0>) removed 1
> channel(s) with id 8058855B-8C38-E411-848C-B85FC1F23091@MYIP on
> frees...@fs001.kazoo.mydomain.com<mailto:frees...@fs001.kazoo.mydomain.com>
>
>
Sep 12 02:47:11 voip 2600hz[4233]:
|8058855B-8C38-E411-848C-B85FC1F23091@MYIP|hangups_channel_destroy:43
(<0.2563.0>) abnormal call termination: NO_ROUTE_DESTINATION
> Sep 12 02:47:11 voip 2600hz[4233]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_util:243
> (<0.2563.0>) number '2002' is not reconcilable Sep 12 02:47:11 voip
> 2600hz[4233]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|wnm_number:887
> (<0.2563.0>) The number does not meet the minium requirements for
> reconciliation Sep 12 02:47:11 voip 2600hz[4233]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:420
> (<0.2570.0>) received channel destroy, checking for subscribers Sep
> 12 02:47:11 voip 2600hz[4233]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487
> (<0.2570.0>) no dialog subscriptions for
> user_...@office.500.mydomain.com<mailto:user_...@office.500.mydomain.com>
>
>
Sep 12 02:47:11 voip 2600hz[4233]:
|8058855B-8C38-E411-848C-B85FC1F23091@MYIP|omnip_subscriptions:487
(<0.2570.0>) no presence subscriptions for
user_...@office.500.mydomain.com<mailto:user_...@office.500.mydomain.com>
> whistl...@voip.kazoo.mydomain.com#012msg_id<mailto:whistl...@voip.kazoo.mydomain.com#012msg_id>:
> 79269fdfefc9baf53a04c087a77b6b13#012#012Details#012hangups_message:
> Destination was not found in numbers DBs#012from_tag:
> 1862926159#012custom_sip_headers:
> {<<"x_auth_ip">>,<<"MYIP">>}#012caller_id_name:
> user_vqsmgm#012caller_id_number: user_vqsmgm#012media_server:
> voip.kazoo.mydomain.com#012presence_id:
> user_...@office.500.mydomain.com#012request<mailto:user_...@office.500.mydomain.com#012request>:
> 20...@office.500.mydomain.com#012from<mailto:20...@office.500.mydomain.com#012from>:
> user_...@office.500.mydomain.com#012to<mailto:user_...@office.500.mydomain.com#012to>:
> 20...@office.500.mydomain.com#012from_uri<mailto:20...@office.500.mydomain.com#012from_uri>:
> user_...@office.500.mydomain.com#012to_uri<mailto:user_...@office.500.mydomain.com#012to_uri>:
> 20...@office.500.mydomain.com#012ringing_seconds<mailto:20...@office.500.mydomain.com#012ringing_seconds>:
> 0#012billing_seconds: 0#012duration_seconds: 3#012remote_sdp:
> v=0#015#012o=- 1389320210 1 IN IP4 MYIP#015#012s=SIPPER for
> PhonerLite#015#012c=IN IP4 MYIP#015#012t=0 0#015#012m=audio 5062
> RTP/AVP 8 0 101#015#012a=rtpmap:8 PCMA/8000#015#012a=rtpmap:0
> PCMU/8000#015#012a=rtpmap:101
> telephone-event/8000#015#012a=fmtp:101
> 0-16#015#012a=ssrc:2056201155#015#012#012user_agent: SIPPER for
> PhonerLite#012hangup_cause: NO_ROUTE_DESTINATION#012disposition:
> DELAYED NEGOTIATION#012call_direction: inbound#012timestamp:
> 63577705549#012custom_channel_vars:
> {<<"ecallmgr_node">>,<<"ecal...@voip.kazoo.mydomain.com<mailto:ecal...@voip.kazoo.mydomain.com>">>}{<<"bridge_id">>,<<"8058855B-8C38-E411-848C-B85FC1F23091@MYIP">>}#012call_id:
> 8058855B-8C38-E411-848C-B85FC1F23091@MYIP#012server_id: #012node:
> ecal...@voip.kazoo.mydomain.com#012msg_id<mailto:ecal...@voip.kazoo.mydomain.com#012msg_id>:
> 1410486349236709#012app_version: 0.8.0#012app_name:
> ecallmgr#012event_name: CHANNEL_DESTROY#012event_category:
> call_event#012#012Service#012URL: http://apps.2600hz.com#012Name:
> VOIP Services#012Service Provider: 2600hz#012#012Sent from
> voip.kazoo.mydomain.com Sep 12 02:47:11 voip 2600hz[4233]:
> |00000000000|wh_amqp_channel:153 (<0.210.0>) published to
> configuration(amqp://guest:gu...@127.0.0.1:5672) exchange (routing
> key
> doc_created.anonymous_cdrs.cdr.201409-8058855B-8C38-E411-848C-B85FC1F23091@MYIP<mailto:doc_created.anonymous_cdrs.cdr.201409-8058855B-8C38-E411-848C-B85FC1F23091@MYIP>)
> via <0.232.0> Sep 12 02:47:11 voip 2600hz[4291]:
> |8058855B-8C38-E411-848C-B85FC1F23091@MYIP|ecallmgr_fs_route:304
> (<0.1238.0>) node
> frees...@fs001.kazoo.mydomain.com<mailto:frees...@fs001.kazoo.mydomain.com>
> accepted dialplan route response for request
> b4fbdbe4-3a1e-11e4-85f6-077b0013c66f Sep 12 02:47:11 voip
> 2600hz[4291]: |undefined|wh_amqp_channel:153 (<0.677.0>) published
> to targeted(amqp://guest:gu...@127.0.0.1:5672) exchange (routing
> key statistics) via <0.783.0> ^C [root@voip ~]#
>
> Thanks. ________________________________ From:
> dschr...@2600hz.com<mailto:dschr...@2600hz.com> To:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> Subject: RE: weird problem with communication between GUI and kazoo
> after yum update Date: Fri, 12 Sep 2014 01:39:37 +0000 Please turn
> on additional debugging.
>
> In /etc/kazoo/config.ini change your log level to debug. Restart
> whapps and ecallmgr. Then try your call again & paste the output.
>
> From:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> [mailto:2600h...@googlegroups.com] On Behalf Of Yuriy Nasida
> Sent: Thursday, September 11, 2014 6:35 PM To:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> Subject: RE: weird problem with communication between GUI and kazoo
> after yum update
>
> Looks like callflow is running WhApps : callflow
>
> Darren, may be I can to increase log level somehow. Really
> 2600hz-platform.log contains nothing more and I am not sure that I
> can debug in additionally to have some glue.
>
> I also tried to re-create callflow but didn't help.
>
> Plese advice Thanks. ________________________________ From:
> nas...@live.ru<mailto:nas...@live.ru> To:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> Subject: RE: weird problem with communication between GUI and kazoo
> after yum update Date: Fri, 12 Sep 2014 04:44:44 +0400
>
> Darren, yes unfortunately it is all and I did full restarting of
> box.
>
> [root@voip ~]# service kz-whistle_apps status Node :
> whistl...@voip.mydomain.com<mailto:whistl...@voip.mydomain.com>
>
>
Version : R15B03
> Memory Usage : 38.91MB Processes : 1368 Ports : 30
> Zone : local Broker :
> amqp://guest:gu...@127.0.0.1:5672 WhApps : callflow
> cdr conference crossbar fax
> hangups media_mgr milliwatt notify
> omnipresence pivot registrar reorder
> stepswitch sysconf trunkstore
>
> Node :
> ecal...@voip.mydomain.com<mailto:ecal...@voip.mydomain.com>
> Version : R15B03 Memory Usage : 23.88MB Processes : 749
> Ports : 46 Zone : local Broker :
> amqp://guest:gu...@127.0.0.1:5672 WhApps : ecallmgr Channels
> : 0 Registrations : 0 Media Servers :
> frees...@fs001.mydomain.com<mailto:frees...@fs001.mydomain.com>
>
> P.S. changed here real domain name to mydomain. Also just FYI, It
> is 'one server' setup.
>
> Thanks. ________________________________ From:
> dschr...@2600hz.com<mailto:dschr...@2600hz.com> To:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> Subject: RE: weird problem with communication between GUI and kazoo
> after yum update Date: Fri, 12 Sep 2014 00:34:19 +0000 Is that all
> that's in your logs? It looks like your callflow whapp is not
> running.
>
> Please restart whapps.
>
> Also, paste the output of "service kz-whistle_apps status"
>
> From:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> [mailto:2600h...@googlegroups.com] On Behalf Of Yuriy Nasida
> Sent: Thursday, September 11, 2014 5:25 PM To:
> 2600h...@googlegroups.com<mailto:2600h...@googlegroups.com>
> Subject: RE: weird problem with communication between GUI and kazoo
> after yum update
>
> Thanks for quick response Darren! It helped and now I can log in to
> GUI but still have problems between FS and kazoo.
>
> When I try to do simple onnet call to ext '2001' FS still response
> SIP/2.0 604 Nope Nope Nope Reason:
> Q.850;cause=3;text="NO_ROUTE_DESTINATION"
>
>
> tail -f /var/log/2600hz-platform.log Sep 12 01:18:48 voip
> 2600hz[1872]:
> |frees...@fs001.mydomain.com|ecallmgr_fs_route:142<mailto:|frees...@fs001.mydomain.com|ecallmgr_fs_route:142>
> (<0.847.0>) processing dialplan fetch request
> 5d790c7c-3a12-11e4-8533-077b0013c66f (call
> 0025C134-8038-E411-8480-B85FC1F23091@MYIP) from
> frees...@fs001.mydomain.com<mailto:frees...@fs001.mydomain.com>
>
>
Sep 12 01:18:48 voip 2600hz[1870]:
|0025C134-8038-E411-8480-B85FC1F23091@MYIP|ts_route_req:24 (<0.4792.0>)
received a request asking if trunkstore can route this call
> Sep 12 01:18:48 voip 2600hz[1870]:
> |0025C134-8038-E411-8480-B85FC1F23091@MYIP|stepswitch_inbound:39
> (<0.4787.0>) unable to determine account for 2001:
> not_reconcilable Sep 12 01:18:50 voip 2600hz[1872]:
> |0025C134-8038-E411-8480-B85FC1F23091@MYIP|ecallmgr_fs_route:298
> (<0.2024.0>) received affirmative route response for request
> 5d790c7c-3a12-11e4-8533-077b0013c66f Sep 12 01:18:50 voip
> 2600hz[1872]:
> |0025C134-8038-E411-8480-B85FC1F23091@MYIP|ecallmgr_fs_route:304
> (<0.2024.0>) node
> frees...@fs001.mydomain.com<mailto:frees...@fs001.mydomain.com>
> accepted dialplan route response for request
> 5d790c7c-3a12-11e4-8533-077b0013c66f
>
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- --
James Aimonetti
Lead Systems Architect / Impressionable Scallywag
"I thought I fixed that"

2600Hz | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
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Yuriy Nasida

unread,
Sep 12, 2014, 9:01:42 AM9/12/14
to 2600h...@googlegroups.com
James, you are correct! I accidentally put my public IP in the gateway section of 'offnet' database. Oh... That was the night... :)
Thanks a lot  for advices!!! really appreciate :)

> Date: Thu, 11 Sep 2014 22:08:21 -0700
> From: ja...@2600hz.com
> To: 2600h...@googlegroups.com
> Subject: Re: weird problem with communication between GUI and kazoo after yum update
> To unsubscribe from this group and stop receiving emails from it, send an email to 2600hz-dev+...@googlegroups.com.
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