Know which Ring Group was dialed in CDR

[Xen]

Hi! We are building a reporting tool which works fine for users and overall reporting, but when we tried to extract data from the cdr's about calls that went to ring groups we couldn't find anything in the CDR's. For example if an IVR maps a call the following way: DID --> Ringroup, we will only get the CDR's for the inbound call and the CDR's for each member of the ring group, but we can't find which was the dialed ring group anywhere. 

The ultimate goal is to get answered calls, missed calls, % of voicemails on missed calls, total calls, total minutes. 

Is there anyway we can find this data in 3.22? Has someone tried to do something like this?

Any help is highly appreciated! 

Thanks

[James Aimonetti]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA256


There is a webhook action in callflows, that can send a custom webhook
to your server:

https://github.com/2600hz/kazoo/blob/master/applications/callflow/src/module/cf_webhook.erl

The schema for the data payload:

https://github.com/2600hz/kazoo/blob/master/applications/crossbar/priv/couchdb/schemas/callflows.webhook.json

Basically you can put this as the parent before each ring group and
include a ring group id or name in the "custom_data" key. Something
like:

{"module":"webhook"
,"data":{"url":"http://you.com/ring_group_tracker"
,"custom_data":{"ring_group_id":"xyz"}
}
,"children":{
"_":{"module":"ring_group"
,...
}
}
}

That would give you pretty fine-grained control. Otherwise I'm not sure
how to tell which ring group was used in call.

- --
James Aimonetti

Lead Systems Architect
"If Dialyzer don't care, I don't care"
2600HzPDX | http://2600hz.com
sip:ja...@2600hz.com
tel:415.886.7905
irc:mc_ @ freenode
-----BEGIN PGP SIGNATURE-----

iQEcBAEBCAAGBQJYAaccAAoJENTKa+JPXCVgbs4IAKORV4nWg6ZCIsI2AAW/Fidg
WLgpWTZtYGu2QIbr1ktehsp87P4pdBRaGsW7yNylTW3KMcXkq5j+/pwxe3selCvX
zPIv3abBmyYel+iQqQJZKhXdAIC9AhE0nSKl25fxxB5cmau/mg6oBKcsV0ubh+yj
uhx43XCyWevQpT5pDNiWopLXZyD0klaFqRt5vPLhzPhBIFEcft3Lpz7wrA3+vM3q
a3iSApN20VTagssxf0Vk/Ysw/HzihTy4LS2oHMqPjAXZXw1cxujf/YympBVrKixd
5GOm0rBPYCzneMa3lVPQhebmNW60Q1EW9DBDHbIIkJ4byDisHnpmBansDyod/Yo=
=+6L5
-----END PGP SIGNATURE-----

[Xen]

Thanks James! We'll try this way.

sip:...@2600hz.com

[Gaurav]

Hello Xen,

I am also working on a similar reporting on CDRs, mainly missed call reporting. Can you explain how are you managing the missed calls from CDRs if user disconnects the calls while listening to the welcome message itself?

Thanks

Gaurav