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fixing HP Officejet 4500 scanner failure

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Aug 17, 2012, 3:58:08 PM8/17/12

The printer is out of warranty. On turning it on, it reads "Scanner
failure. unable to scan, copy or send a fax. Press OK to continue". On
pressing OK, the message disappears. The computer can print without any
issues.

I ran the diagnostics at
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02788621&cc=us&dlc=en&lang=en&lc=en&product=3986399#N447
and
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02073847&cc=us&lc=en&dlc=en
but it did not fix the issue.

Followed steps at
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00587971&cc=us&dlc=en&lc=en&product=3919449&tmp_track_link=ot_search
but that too did not help.

The scanner was working fine till last week. Connected the Officejet
4500 to another computer(running Windows 7), directly to the socket in
wall, but still the scanner does not work.

The Officejet 4500 is connected to a desktop running Windows XP. Glanced
the manual at
http://h10032.www1.hp.com/ctg/Manual/c02051571.pdf but did not find
steps to resolve this error.

1. Do I have to replace the bulb as
www.youtube.com/watch?v=Rb_ZkjG3mrU Since it is in another language, I
cannot understand the video but have to follow the steps shown in the
video.

2. Is the scanner bulb generally available at a local Best Buy/Staples
store?

3. What else can I try?

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Aug 17, 2012, 5:43:02 PM8/17/12

On 8/17/2012 3:58 PM, t wrote:

>
> 3. What else can I try?

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Oct 28, 2017, 9:40:04 AM10/28/17

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