Dameware Remote Control Service

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Modernize your service desk with intelligent and automated ticketing, asset, configuration, and service-level agreement (SLA) management; a knowledge base; and a self-service portal with secure remote assistance. SolarWinds offers an easy-to-use IT service management (ITSM) platform designed to meet your service management needs to maximize productivity while adhering to ITIL best practices.

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Reduce attack surface, manage access, and improve compliance with IT security solutions designed for accelerated time-to-value ranging from security event management, access rights management, identity monitoring, server configuration monitoring and patching, and secure gateway and file transfer.

"With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing."

"I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances."

The customer portal is where you can submit a help desk ticket, find all of the information about the products you own, and see available hotfixes and upgrades as well as training opportunities for your products.

SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are built to help companies of any size accelerate business transformation today and into the future.

Host: [remote-machine]1.)Winsock Connect Error:System Error: 10061System Message:Es konnte keine Verbindung hergestellt werden, da der Zielcomputer die Verbindung verweigerte.2.)The error 10061 indicates there is nothing listening on the specified port. The most common reason for this occurrence is when the Mini Remote Control client agent (service) is not installed on the Host computer in question or there is a mismatch in port usage (default port is 6129).3.)The remote computers appear to be running Windows NT/2000/XP/2003. Will try to interrogate the service control manager to determine if the Mini Remote Control client agent (service) is installed and/or running.4.)Ping returned: IP Success5.)Attempt to interrogate the Mini Remote Control service status failed (2):System Error: 203System Message:Das System konnte die eingegebene Umgebungsoption nicht finden.

For either Dameware Remote Support or Dameware Mini Remote Control, the end user's computer that you want to troubleshoot must have the Dameware client agent installed on it. The Dameware client agent establishes communication between the technician's computer and the end user's computer, and without it, a connection between the two computers cannot be made. You can deploy the Dameware client agent to a single computer or multiple computers.

The installation method you choose is up to you. The most common method is to install the client agent on demand, but if you work for a large organization, you may find that using an MSI installer is more convenient.

You can push the client agent to a computer using an option in the Dameware Mini Remote Control application console. The push method is useful when you want to update the client agent without requiring the remote user's permission.

You can install the remote hosts directly by extracting the installer (EXE) file. The installer contains both the Remote Host installation (MSI) and Remote Host configuration (MST). The EXE installer is located in the Dameware Proxy machine, and is unique for each proxy and configuration.

After you add the custom installation arguments, specify the default arguments. Otherwise, the remote host is installed without configuration and runs in Direct mode. SolarWinds recommends that you use the following command line arguments:

For the manual installation method, agents are available in Direct mode only, without Remote connection mode. For manual installation with Remote connection support, copy DWRCSU.inst at c:\Program Files (x86)\SolarWinds\Dameware Central Server\ into the Remote host folder at c:\Windows\dwrcs\ and restart the Remote Host.

With this method, you first install the client agent on your local machine, and then use the Dameware MSI Builder to build a custom MSI package for the Dameware Mini Remote Control client agent service. The custom MSI package includes custom settings. This installation method also opens the necessary TCP port on the Windows Firewall when it starts.

Hi ti0101,

This is a normal error if the MRC SysTray icon (DWRCST.EXE) process is unable to communicate with the MRC Client Agent Service (DWRCS.EXE)for any reason. What version of the software application are you using and what version of the client agent service is installed and running on the remote machine?

What Operating System and Service pack level is each machine (local and remote) running, and how did you install the client agent service, with an MSI package or "on the fly" when you first attempted to connect?

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