Quality Assurance Tester With Credit card exp - Rockville MD

[Rohit pal]

Hi Vendors,

Role  - Quality Assurance Tester With Credit card exp
Location – Rockville MD
Type – Contract

 

Job Description

 

Must attend a daily 8:45 AM team virtual check-in meeting (non-negotiable).

All virtual meetings require the candidate to always have their video enabled (non-negotiable).

Participation in project management meetings that are remote and some in-person if required (non-negotiable).  This may require visiting various Montgomery County business operations.

Developing various positive and negative testing scenarios and corresponding test scripts when making online and card present payments and documenting test results using the County's tools (e.g. Visio, OneNote, SnagIt, etc.)

Providing feedback on the user experience (UX) of making payments, requesting refunds, reviewing receipts for online payments, in-person payments, and IVR (Interactive Voice Response) phone payments.

Providing feedback on payment reports and files used for researching payments and reconciliation to County’s ERP system.

Providing input for change management communications to payment application users.

Provide post Go Live support for business operations that have cut over to the new JPM platform for troubleshooting payment issues.

Documentation as required to support payments.

Other tasks related to testing payments required by the County's project management Team.

Develop, review, maintain, and update Standard Operating Procedures (SOPs) for credit card acceptance, online payment workflows, and in person transactions to ensure consistent and compliant processing.