Payment Due Notices
Shannon Wanger
<SWanger@thedartmouthgroup.com>Hello Trustees,
We are trying to work around the best way to inform residents about past due payments.
There is a “payments reminder” option in TownSq business, but it isn’t a great option because:
- It sends to everyone regardless of balance or automatic payments
- It doesn't tell you when the last one was sent or who sent it
- you can't see who it actually went to
- Owners will need to go into their profile settings and enable us to send them emails about their account (different than the other notification settings)
- Does not have a mail option- just email to those who turn it on
The better option if you wanted to do this is just to use the Announcements feature and send a generic notice about payments being due. But again, that doesn’t have a mail option- just email.
Another option we can do is run statements out of C3 and the PA can mail those out but that comes at an additional fee for paper and stamps.
Best Regards,
Shannon Wanger
Portfolio Manager
The Dartmouth Group– An Associa® Company
131 Hartwell Ave, Suite 115
Lexington, MA 02421
O: 781-533-7273
F: 781-275-5842
Associa® – Delivering unsurpassed management and lifestyle services to communities worldwide.
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Amy Schottenfels
<aschottenfels@gmail.com>Amy Schottenfels • aschot...@gmail.com • 617.308.5074
On Sep 9, 2025, at 6:47 AM, Shannon Wanger <SWa...@thedartmouthgroup.com> wrote:
Hello Trustees,We are trying to work around the best way to inform residents about past due payments.There is a “payments reminder” option in TownSq business, but it isn’t a great option because:
- It sends to everyone regardless of balance or automatic payments
- It doesn't tell you when the last one was sent or who sent it
- you can't see who it actually went to
- Owners will need to go into their profile settings and enable us to send them emails about their account (different than the other notification settings)
- Does not have a mail option- just email to those who turn it on
The better option if you wanted to do this is just to use the Announcements feature and send a generic notice about payments being due. But again, that doesn’t have a mail option- just email.Another option we can do is run statements out of C3 and the PA can mail those out but that comes at an additional fee for paper and stamps.Best Regards,Shannon WangerPortfolio ManagerThe Dartmouth Group– An Associa® Company131 Hartwell Ave, Suite 115Lexington, MA 02421O: 781-533-7273F: 781-275-5842Associa® – Delivering unsurpassed management and lifestyle services to communities worldwide.Three ways to connect:
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Notice: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorizedreview, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy allcopies of the original message. Please virus check all attachments to prevent widespread contamination and corruption of files and operating systems.The unauthorized access, use, disclosure, or distribution of this email may constitute a violation of the Federal Electronic Communications Privacy Actof 1986 and similar state laws. This communication does not reflect an intention by the sender or the sender's client or principal to conduct atransaction or make any agreement by electronic means. Nothing contained in this message or in any attachment shall satisfy the requirements for awriting, and nothing contained herein shall constitute a contract or electronic signature under the Electronic Signatures in Global and NationalCommerce Act, any version of the Uniform Electronic Transactions Act or any other statute governing electronic transactions.
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