Regular Maintenance
Amy Schottenfels
<aschottenfels@gmail.com>On Aug 26, 2025, at 9:32 AM, Shannon Wanger <SWa...@thedartmouthgroup.com> wrote:
--FYI Trustees Below:
From: Lauren Knollmeyer <lknol...@knollmeyerbuildingcorp.com>
Sent: Tuesday, August 26, 2025 9:24 AM
To: Shannon Wanger <SWa...@TheDartmouthGroup.com>
Cc: Mike Martinello <MMart...@TheDartmouthGroup.com>
Subject: RE: 150 St. Paul Street
Caution: [EXTERNAL EMAIL] This email originated from outside the company.
Good morning Shannon,
I spoke to Lauren Lima about this earlier this month. Here is what I sent her:
“As for the drains, I’ve been looking into other drain options that might prevent blockage issues like they’ve been seeing due to falling foliage from the trees overhead as Amy asked, but any drainage option on that roof will need to have some sort of leaf guard to prevent debris from clogging the drain pipes, and we’ll continue to have the same issue. I’ve been holding out hope that I could find some solution, which is why I’ve been delayed in getting back to Amy on this, but I think the best solution to the ponding due to debris build-up at the drain basket is regular cleaning. Is there someone from The Dartmouth Group on site that could spend 5 minutes once a month or so clearing leaves from around the drain basket? It’s a really quick task and I would hate for them to have to pay for our crew to make a trip out there for the problem to be resolved in a matter of minutes. We would make sure that the area is clear during our inspections, but this is still scheduled to take place quarterly. I hope this helps, but I’m happy to answer any other questions that may arise!”
All the best,
Lauren Knollmeyer
Lauren Knollmeyer, General Manager, CPHB
Greylock Roofing Co., Inc.
30 Willow Street
North Andover, MA 01845
C: 781-760-0237
<image003.png><image004.png>
From: Shannon Wanger <SWa...@TheDartmouthGroup.com>
Sent: Tuesday, August 26, 2025 7:50 AM
To: Lauren Knollmeyer <lknol...@knollmeyerbuildingcorp.com>
Cc: Mike Martinello <MMart...@TheDartmouthGroup.com>
Subject: FW: 150 St. Paul Street
Hi Lauren,
I have not heard back from you on the extreme pooling on the new roof at 150 St. Paul Street. Could you please respond to next steps. We do not want the warranty to run out.
Thanks so much!
Best Regards,
Shannon Wanger
Portfolio Manager
The Dartmouth Group– An Associa® Company
131 Hartwell Ave, Suite 115
Lexington, MA 02421
O: 781-533-7273
F: 781-275-5842
Associa® – Delivering unsurpassed management and lifestyle services to communities worldwide.
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From: Shannon Wanger <SWa...@thedartmouthgroup.com>
Sent: Friday, August 8, 2025 12:59 PM
To: lknol...@knollmeyerbuildingcorp.com
Subject: 150 St. Paul Street
Hi Lauren,
See below for some context to the email I just sent you individually. The roof is still pooling and the board says it is worse than before. See below to jog your memory. What are their options?
Best Regards,
Shannon Wanger
Portfolio Manager
The Dartmouth Group– An Associa® Company
131 Hartwell Ave, Suite 115
Lexington, MA 02421
O: 781-533-7273
F: 781-275-5842
Associa® – Delivering unsurpassed management and lifestyle services to communities worldwide.
Three ways to connect:
Subscribe to the blog • Like us on Facebook • Tell us about your experience!
<image001.jpg><image002.png>Notice: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized
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The unauthorized access, use, disclosure, or distribution of this email may constitute a violation of the Federal Electronic Communications Privacy Act
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From: Lauren Knollmeyer <lknol...@knollmeyerbuildingcorp.com>
Sent: Tuesday, May 27, 2025 9:35 AM
To: Amy Schottenfels <aschot...@gmail.com>
Cc: Lauren Lima <ll...@thedartmouthgroup.com>; Shannon Wanger <SWa...@thedartmouthgroup.com>
Subject: Re: Roof #3A
Caution: [EXTERNAL EMAIL] This email originated from outside the company.
Hi Amy,
I'm out of town this week but we can certainly look into alternative drainage options. I haven't seen anything yet that could help this problem because any drain we install will need to have either a basket or some sort of filter to prevent debris from going down the drain, and that's where we're currently seeing things back up. I'll look into possible alternatives upon my return next week but if you need assistance in the meantime, I can send our service crew out to remove debris from around the drain.
Best,
Lauren
Sent from my iPhone
On May 27, 2025, at 7:54 AM, Amy Schottenfels <aschot...@gmail.com> wrote:
Good Tuesday morning,
We seem to still have the remnants of last Thursday’s storm. This issue is worse than the old roof ever was.
Here’s my question….Since cleaning the roof week isn’t a reasonable option and since we can’t be the only flat roof with trees over it, is there an alternative drain system?
All the other roofs are magnificent but this one is worse than before.
Thoughts? Help?
Amy Schottenfels
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Shannon Wanger
<SWanger@thedartmouthgroup.com>Hi Amy,
I have attached a schedule for reoccurring tasks at SPA. Below I have answered your individual questions highlighted in yellow.
I hope this is helpful.
Best Regards,
Shannon Wanger
Portfolio Manager
The Dartmouth Group– An Associa® Company
131 Hartwell Ave, Suite 115
Lexington, MA 02421
O: 781-533-7273
F: 781-275-5842
Associa® – Delivering unsurpassed management and lifestyle services to communities worldwide.
Three ways to connect:
Subscribe to the blog • Like us on Facebook • Tell us about your experience!
Notice: This e-mail message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all
copies of the original message. Please virus check all attachments to prevent widespread contamination and corruption of files and operating systems.
The unauthorized access, use, disclosure, or distribution of this email may constitute a violation of the Federal Electronic Communications Privacy Act
of 1986 and similar state laws. This communication does not reflect an intention by the sender or the sender's client or principal to conduct a
transaction or make any agreement by electronic means. Nothing contained in this message or in any attachment shall satisfy the requirements for a
writing, and nothing contained herein shall constitute a contract or electronic signature under the Electronic Signatures in Global and National
Commerce Act, any version of the Uniform Electronic Transactions Act or any other statute governing electronic transactions.
From: Amy Schottenfels <aschot...@gmail.com>
Sent: Tuesday, August 26, 2025 1:59 PM
To: Shannon Wanger <SWa...@thedartmouthgroup.com>
Cc: Trustees <150stpau...@googlegroups.com>; Mike Martinello <MMart...@thedartmouthgroup.com>
Subject: Regular Maintenance
|
Caution: [EXTERNAL EMAIL] This email originated from outside the company. |
Hey Shannon and Mike,
So the roof issue is very important and I’m hoping we can get a regular maintenance schedule going after my many, many attempts to request one. As the person who monitors the roofs and typically initiates repair calls, I’d like to better understand how we handle routine maintenance beyond reactive repairs.
Currently, I’m aware that lawn care operates on an automatic schedule, but I need clarity on the following maintenance items:
• Carpet care (monthly spot removal, bi-annual deep cleaning) Carpet cleaning I will get into a bi-annual deep cleaning and monthly spot removal. Right now they are on a quarterly basis but Carlos calls me when he notices something that needs immediate attention or I call him.
• Garage cleaning schedules – Garage cleaning is biannual. We try to do it in May and December
• Building-wide air handler maintenance – May is the common area air handler maintenance
• Regular garbage room cleaning – right now it is April, June, August, November. I can move this to monthly.
• Other recurring maintenance tasks – See attachment.
What is our current maintenance program? I’d like to understand: See attached.
•
Which items are on scheduled rotations versus ad-hoc basis
•
Who oversees scheduling for different maintenance categories Shannon
•