|Clarification: 404 errors and spam control||Muthu Muthusrinivasan||1/10/11 1:55 PM|
To address the recent complaints/comments on this forum about
increasing 404 errors for goo.gl short URLs, we thought we could
provide some clarification.
- We are fairly aggressive in tackling spam and related security
issues on the goo.gl domain, given the fact that users are not aware
of the long URL destination in advance in most cases.
- Our spam detection algorithms are automated, and routinely disable
suspicious goo.gl short URLs. We understand that our algorithms are
not perfect and are continually working on refining them.
- We have thus far displayed all "disabled" goo.gl short URLs as 404
errors. However, to avoid confusion and to provide greater insight
into this process, we plan to start displaying more informative error
pages instead of generic 404 errors. These changes will roll out quite
We (on the team) do read this list regularly, and really appreciate
Google URL Shortener Team
|Re: [google-url-shortener] Clarification: 404 errors and spam control||John McIlwraith||1/10/11 2:19 PM|
Thanks and that is what I have been telling folks.
Question re the algorithms, if an email is marked as spam in a gmail account and contains a goo.gl url does the URL get flagged as a spam URL? If so how many until it is considered spam and what factors go into qualifying what is spammy?
:S.-John: of the McILwraith family
FREE - Accept credit cards payments online today!
|Re: Clarification: 404 errors and spam control||cosmitec||1/21/11 9:01 AM|
Thank you for the clarification.
Today I sent a newsletter out to about 1900 subscribers. It looks like
I even cannot link to my own web pages as Google has disabled the
links for spam, security or legal reasons. Even linking to my own web
site is considered spam, insezcure or illegal??
I'm just confused. In fact, I just noticed ALL the links are disabled
in my newsletter (for the 1st time).
|Re: Clarification: 404 errors and spam control||cosmitec||1/23/11 3:31 AM|
I noticed the 3 URLs I mentioned are enabled again. Thanks so much.
It looks like 3 other links that I always use in my monthly
newsletters are still disabled for the same reason. They link to my
contact pages on my web site and to my Facebook business page.
So, people cannot contact me anymore through my newsletters and have
to surf to my web site and fill out the contact form.
Anyway, I never thought I would really need a URL shortener. I don't
like these crazy little links that raise suspicion because you don't
know what's behind it.
But who's to blame?
When posting long URLs in e-mails (like in newsletters) the links are
broken in most e-mail clients (especially e-mails in txt format). And
people who try to click a broken link almost always think that the
link is wrong or dead or...
And that's the real issue that should be fixed: making sure that even
the longest URLs/links are clickable and are not broken in e-mail
clients. That's what I want instead of a URL shortener. It would be so
much more transparant too so that anyone can see what the link/URL is.
I don't use the URL shortener to hide links, I want my links to be
clickable in any circumstances. Links should work (if the page exists
of course) and be transparant.
I do know it's extremely difficult to write algorithms that try to
find out the intention of the one using short URLs. Not sure if it'll
be ever possible. Unclickable long URLs harm the reliability of (the
information of) the company or business. But short URLs that do not
work are as harmful as well...
Imho it should be one of your main focuses at Google to fix the issue
about unclickable long URLs in e-mail clients so that we don't need
any URL shorteners for this purpose (it's still beyond my
comprehension why major ICT companies like Google or Microsoft have
not been able to solve this issue but I'm unknowledgeable about such
ICT matters too so, perhaps I'm missing something... ;-)
Anyway, I also appreciate all your efforts to make things work, one
step at a time, with the best intentions because it's not an easy job.
Spammers, hackers &Co have made of the internet kind of a jungle or a
war zone... :-)
All the best to the team
> For example:http://goo.gl/TrDpThttp://goo.gl/NMiwohttp://goo.gl/aDEn
|Re: Clarification: 404 errors and spam control||si...@maximonsolutions.com||2/22/11 8:19 AM|
I've just had the exact same problem. I've been using goo.gl for a
while to track links in my personal emails and loved it. Then I hit on
the idea of including a link to see how many people read the company
newsletter online as opposed to their inbox.
5000 emails and 63 clicks later I get the URL disabled message and my
information has also disappeared. Is there anyway of enabling my link
On Jan 10, 9:55 pm, "Muthu (Google Employee)" <mut...@google.com>
|Re: [google-url-shortener] Re: Clarification: 404 errors and spam control||John McIlwraith||2/22/11 3:53 PM|
BUMP: "Question re the algorithms, if an email is marked as spam in a gmail account and contains a goo.gl url does the URL get flagged as a spam URL? If so how many until it is considered spam and what factors go into qualifying what is spam?"
|Re: Clarification: 404 errors and spam control||yaacov||3/28/11 9:15 AM|
I also sent my newsletter to 4800 people and get the message this URL
has been disabled.
Is it possible to reactivate the link?
best to the team
> :S.-John: of the McILwraith family <http://OPEN2XL.com>
> FREE - Accept credit cards payments online> today!<https://www.alertpay.com/?HiHx9PtQYIlnUGXsp892Aw%3d%3d%22>
|Re: Clarification: 404 errors and spam control||Konjanici||4/4/11 5:14 AM|
I also used shortener and posted link to my bands FB fan page.
Worked for couple of hours and than ...404
Weird thing is that it works from my computer but not on anyone
> has been disabled.http://goo.gl/VPxJF
|unk...@googlegroups.com||10/22/11 3:42 PM||<This message has been deleted.>|
|Re: [google-url-shortener] Re: Clarification: 404 errors and spam control||vanhorn||10/22/11 7:16 PM|
This isn't the place to report problems with that, but there is one. Fill out the form here:
Note, however, the steady stream of reports in this forum from people who created a goo.gl URL and then e-mailed it to a large number of people only to find that some of them reported it as spam. Any large list is likely to include some number who will do that, and then the link is dead for all the rest. You can't retract the e-mail. The spam monitoring process in goo.gl simply makes this tool inappropriate for use in marketing e-mail.
Given the long and steady stream of messages on this subject, it would be my considered opinion that anyone who includes a goo.gl URL in an important mass mailing should not be considered for promotion anytime soon, and anyone who does it twice should be fired without further discussion.
Use any of the large number of other tools that don't filter spam if you have to. Better yet, set up a real short URL on your own server and take no risk at all. Or just blow me off, your replacement can figure it out.
On 22/10/2011 3:42 PM, GyuSup Sim wrote:
-- ---------------------------------------------------------- Sign up now for Quotes of the Day, a handful of quotations on a theme delivered every morning. Enlightenment! Daily, for free! mailto:...@whidbey.com?subject=Subscribe_QOTD For photography, web design, hosting, and maintenance, visit Van's home page: http://www.domainvanhorn.com/van/ -----------------------------------------------------------
|Re: Clarification: 404 errors and spam control||GyuSup Sim||10/22/11 10:29 PM|
yeah you are right, I was so desperate that I copied and pasted the
And luckily It has been re-activated :) Thanks for your thought and I
will keep it in mind.
> Fill out the form here:https://spreadsheets.google.com/viewform?formkey=dHNwbnQ0VHpLUm5UY3NG...
>> > goo.gl/QcKq9 <http://goo.gl/QcKq9>
|Re: Clarification: 404 errors and spam control||TakiNie||5/22/12 2:18 AM|
Same case, that is a pitty, because I have lost a couple of entries.
W dniu poniedziałek, 4 kwietnia 2011 14:14:36 UTC+2 użytkownik Konjanici napisał:W dniu poniedziałek, 4 kwietnia 2011 14:14:36 UTC+2 użytkownik Konjanici napisał:W dniu poniedziałek, 4 kwietnia 2011 14:14:36 UTC+2 użytkownik Konjanici napisał:
|Re: Clarification: 404 errors and spam control||Erik Severinghaus||5/22/12 9:39 AM|
|Re: Clarification: 404 errors and spam control||フォックス・マクラウド||5/23/12 5:37 PM|
Hello dear Google Employees & ShortURL users,
and sorry for double posting...but this is crucial for better security:
This is for your service goo.gl , could you please forward it to the
For security reasons it would be vital if you added the following
features to this service:
-not automaticaly forward to the longURL, but ask the user previously
& previously show a preview of the actual URL the shortURL is
-as well as a screen shot of the actual website (behind the shortURL)
-also an automatic malware site filter that blocks malware sites and
prevents creating shortURLs that refer to malware sites.
-the ability to add tags to a shortURL you created yourself (so that
you & others can easier find what they are interested in...and see what you want to show to them).
And by the way: since the shortURLs are said to be public, where can I
look them up?
Hopefully someone can help.
Thank you very much in advance.
BTW @Google URL Shortener Team: why can anyone find my GMail address in this group...normally it is hidden to protect privacy and prevent abuse because of SPAM???
|RE: [google-url-shortener] Re: Clarification: 404 errors and spam control||Jeff Oostuizen||5/23/12 11:05 PM|
|Re: [google-url-shortener] Re: Clarification: 404 errors and spam control||フォックス・マクラウド||6/1/12 5:47 PM|
@ google-url-shortener admin: Why don't you just put all eMail addresses in the BCC field...then anyone could still get the newsletter but the eMails were protected from abuse (SPAM)?
Am Donnerstag, 24. Mai 2012 08:05:21 UTC+2 schrieb jeff:
|Re: Clarification: 404 errors and spam control||フォックス・マクラウド||6/1/12 5:52 PM|
could you please answer shortly (to my concerns about the public eMail addresses in this group)?
I would highly appreciate it.
Thank you in advance.
|Re: Clarification: 404 errors and spam control||ISM Administrative||6/4/12 10:39 AM|
Has more information been published on why emails from some systems get goo.gl links flagged? MeEmma shows that I only had a few hundred clicks within the hour sending an email containing (2) links. Goo.gl spiked to more than tripple that number before disabling the links. Is it a conflict of tracking code, and is there something I can do to enable these links or dispute?
On Monday, January 10, 2011 3:55:54 PM UTC-6, Muthu (Google Employee) wrote:
|Re: Clarification: 404 errors and spam control||John Danenbarger||6/8/12 3:41 AM|
Thank you for your answers, but Google needs to fix its algorithm and soon. I am trying to teach a course about using Google and to make it easier for the students, I have used the Google URL shortener on the printed workbooks. And lo and behold, we get the message: "http://goo.gl/AvMcE – this URL has been disabled. Note that goo.gl short URLs may be disabled for spam, security or legal reasons." That is what is called cutting your nose off to spite your face. Even more amazing, this URL has been used ONCE by one person! My only explanation to myself has to do with I am running the course in Italy (and you know those foreigners; you can't trust them).
It would be nice to get this disabling reversed, but, of course, I can use bit.ly, by reprinting my material. Since I may not get notice of the reversal and will be running a course tomorrow, how do I know what to print?
Thank you for your help.
|Re: Clarification: 404 errors and spam control||John Danenbarger||6/8/12 3:46 AM|
After writing my last response some minutes ago, I realized that all 8 of the links in the course book have to be changed since I cannot trust Google to not sabotage them. YIKES!!
|unk...@googlegroups.com||6/12/12 8:48 PM||<This message has been deleted.>|
|Re: Clarification: 404 errors and spam control||Allison Fitch||6/13/12 1:44 PM|
I represent a national business that uses Goo.gl to track email marketing links and just had a link sent to an 800,000 person list get disabled. We maintain a clean list and are compliant with CAN-SPAM, so this is very frustrating, as all of our users now can't access our promotion.
Is there anything we can do to expedite the process of getting a URL re-established? I've submitted the form as requested, but since my bad link is in an email, time is of the essence.
I am disappointed and will not use Goo.gl for link shortening/tracking again if this can't be resolved.
|Re: Clarification: 404 errors and spam control||dharward||7/3/12 7:30 AM|
I just sent out a very large email to over 4000 people using the goo.gl shortener the following links were all disabled.
They were all identified as spam can you please re enabled them ASAP. This is a critical newsletter.
|Re: Clarification: 404 errors and spam control||dharward||7/3/12 7:43 AM|
|Re: Clarification: 404 errors and spam control||Adamg87||10/3/12 9:03 AM|
Today I sent an email to students at the University and the Goo URL link was disabled. Please can it be reactivated as quickly as possible. I know it was sent to over 7000 students who have registered with the University of Sunderland Students' Union.
|Re: [google-url-shortener] Re: Clarification: 404 errors and spam control||operamaniac||10/4/12 4:30 PM|
goo.gl links to this at the bottom.
|Re: Clarification: 404 errors and spam control||Shankar Ganapathy||11/10/12 9:45 AM|
I used the following short URL to reach out to my end users. But the URL's has been disabled and my customers are complaining.http://goo.gl/r5BfH
The URL's were working until a while ago. Can you do something about this quickly. We are having an online event in the next 12 hours and hence would not want our end users to face a dead end in the URL.
Thanks in advance.
|Re: Clarification: 404 errors and spam control||Techie Supp||11/13/12 8:42 PM|
|Re: Clarification: 404 errors and spam control||Nicholas Armbrust||1/10/13 2:11 PM|
I sent an enews with these links shortened for security purposes (also using the URL builder for Google Analytics tracking). They were ALL blocked. Can they be reactivated? Thank you.
|Re: Clarification: 404 errors and spam control||fid sassuolo terra di ceramiche||1/15/13 4:58 AM|
Hi, our http://goo.gl/0YnXQ is considered as spam. How to solve this problem? Sincerely, MP
Il giorno lunedì 10 gennaio 2011 22:55:54 UTC+1, Muthu (Google Employee) ha scritto:
|unk...@googlegroups.com||7/19/13 10:23 AM||<This message has been deleted.>|
|Re: Clarification: 404 errors and spam control||André Tanoue||10/14/13 5:52 AM|
Hi Google Team,
I have a media campaign running with the URL http://goo.gl/KWSXv ans seem to be disabled there is any way to reactivate this URL pls?
Em segunda-feira, 10 de janeiro de 2011 19h55min54s UTC-2, Muthu Muthusrinivasan escreveu:
THE MONSTER WHATEVER HOTSHOP
This message and any attachment are solely for the intended recipient and
may contain confidential or privileged information. So is restricted to the
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without a reason.
CUBOCC is part of FLAG, The Creative Disruption Network.
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|Re: Clarification: 404 errors and spam control||Wesley Moguel||10/30/13 1:54 PM|
In the interest of also getting two very important links re-enabled. I am posting on this thread. All of the following links need to be reenabled as they are involved in a wide spread marketing campaign. I have submitted them through the support form multiple times with no results. Please contact me with any questions at he...@nationalcartmarketing.com.
National Cart Marketing
|Re: Clarification: 404 errors and spam control||Kenneth Capron||11/8/13 8:23 PM|
I have noticed that as I type in my short URL (in Chrome), the caps turn to lower case and result in a 404 error.
When I cut and paste the URL in with the proper uppercase letters, it works fine.
Is this a Chrome flaw or a flaw in the URL shortener???
|Re: Clarification: 404 errors and spam control||Kenneth Capron||11/8/13 8:36 PM|
When typing the short URL into Chrome, the uppercase letters automatically turn to lower case and this results in a 404 error.
This must be due to the auto fill feature of Chrome or something like that. But it really sucks.
This is going to be a problem since I had 5000 postcards printed with this short URL and I bet most people just give up on registering for the conference. I am responsible for filling seats and this flaw doesn't facilitate that.
|Re: [google-url-shortener] Re: Clarification: 404 errors and spam control||vanhorn||11/9/13 12:09 PM|
It's not only a Chrome "feature", it's a Chrome feature of your
computer. I rarely actually type URLs (copy and paste being several
orders of magnitude more accurate than my typing) but I typed yours in
and got to a conference registration page. I assume it was yours, it
definitely wasn't a 404.
Given that "CamelCase" is so common in URLs, and that most web servers
are case sensitive, it would be unthinkable that any browser would do
case conversion in the address bar (or unibar). Your system has,
apparently, been modified.
So don't worry about your promotion, unless you sent it via e-mail (very
few goo.gl URLs survive wide distribution in e-mail). Do worry about the
security of your computer.
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|Re: [google-url-shortener] Re: Clarification: 404 errors and spam control||Tanoue, André||11/10/13 7:07 AM|
We already solved this issue with the help of google local team.
Sent from somewhere in time and space
Em 09/11/2013 18:10, "G. Armour Van Horn" <van...@whidbey.com> escreveu:
You received this message because you are subscribed to a topic in the Google Groups "Google URL Shortener" group.
|Re: Clarification: 404 errors and spam control||osyo takuan||12/24/13 3:43 AM|
We have recently created a website below for one of our services, however, we are afraid that the URL is currently not working. http://goo.gl/VPcD3 (You see an error message below.) 404: Page not found ? the page http://goo.gl/VPcD3 does not exist. If you typed in or copied/pasted this URL, make sure you included all the characters, with no extra punctuation. Since the service has already been in the market and we have prepared for the promotion as well, we hope that you would make the treatment as soon as possible. Yours faithfully,
2011年1月11日火曜日 6時55分54秒 UTC+9 Muthu Muthusrinivasan:
|Re: Clarification: 404 errors and spam control||osyo takuan||12/24/13 3:46 AM|
|Re: Clarification: 404 errors and spam control||osyo takuan||12/24/13 5:03 PM|
We have recently created a website below for one of our services, however, we are afraid that the URL is currently not working.
Since the service has already been in the market and we have prepared for the promotion as well, we hope that you would make the treatment as soon as possible.Yours faithfully,
|Re: Clarification: 404 errors and spam control||Edmond Lim||3/4/14 4:46 AM|
How do I get my short URLs activated again?
I too have used the short URLs and printed business cards(see below) only to find out my main page is now disabled. I really need all the short URLs associated with my account reinstated.
Please help. Thank you.
|Re: Clarification: 404 errors and spam control||Raimon Espurz Aranda||3/6/14 1:51 AM|
We have sent a mailing to our database. This database only contains email addresses of people who have signed up to ask us about our service.
But now the goo.gl address is disabled.
How can we on again?
Thank you very much.
El dilluns 10 de gener de 2011 22:55:54 UTC+1, Muthu Muthusrinivasan va escriure:
|Re: Clarification: 404 errors and spam control||Raimon Espurz Aranda||3/6/14 2:18 AM|
|Re: Clarification: 404 errors and spam control||Sabrina Ramey||4/8/14 1:34 PM|
I created a shortened URL along with a QR code to link to an event page for our business. We tested it several times before sending the flyers and material off to print and we just received the material in the mail. I just tested the QR Code again and in my history on my phone it is linking to the wrong shortened URL (it is one letter off) - the original shortened URL code still works, is it possible to change the link my QR code is routing to? The problem is, I downloaded it but it's not showing when I log in that I ever created a QR code.
Can this even be fixed or are we going to have re-order ALL the materials we put this QR Code on?
Help! Thank you!
|Re: Clarification: 404 errors and spam control||Sabrina Ramey||4/8/14 2:09 PM|
Thanks Google Shortener Team, but that actually doesn't answer my question at all... let me rephrase:
I recently created a QR that links to a shortened goo.gl URL for a web page for an event we are hosting. We tested the QR code multiple times before we ordered the marketing material that it was going on and it worked fine. We just received the marketing material and tested the QR code and it is linking to the wrong shortened URL code. In my phone QR reader history the original short URL is still there and is still working (It is one letter different from the one the QR code is linking to now). Is there a way to change the link to the QR code we have already created since we have already ordered printed materials this is on?
Original shortened URL we would like the QR code to link to: http://goo.gl/DzLh2A
Current shortened URL the QR code is linking to right now: http://goo.gl/DzLh2R
Please let me know if you can help! Thank you!