Install reporting on debian package installation

Dear Babak,

if you are experienced, you can replace the /opt/zammad directory with the git check you and follow the install from source manual (I have not tested it - just a hint).

The reporting is not in the packages right now, because it's not official released yet.

So far more details about the current reporting features:

That is correct. I have provided you a screenshot and overview of the principles:

Profiles

Is the selection option in the middle column. Profiles can be managed via the admin interface. The tickets that you want to evaluate are usually determined here. For example, all tickets from the Support area or all tickets from a particular customer.

Metrics

Is the selection possibility at the top left (currently TicketCount, Create Channels, Communication). Here all tickets of a profile with a certain metric are evaluated. You can set different options for each metric, for the currently selected metric, the possible options are displayed.

Illustration

If a profile and a metric are selected, the representation of the metric is displayed in the main area.

Period selection

Here you can select the period of the display (it goes from yearly to realtime).

Lists

If tickets were used to generate the production, then these ticket lists are displayed below. An export as Excel list is possible.

Greetings,

-Martin

Install reporting on debian package installation	babak....@esbyte.de	23/01/17 02:02	Dear community, How can I install the reporting feature on an already installed zammad 1.3.0-24d8b795? I understood it is only available in source installation - is there an easy way to "convert" a package installation to a source installation? Best Babak
Re: Install reporting on debian package installation	Martin Edenhofer	23/01/17 04:45	Dear Babak, if you are experienced, you can replace the /opt/zammad directory with the git check you and follow the install from source manual (I have not tested it - just a hint). The reporting is not in the packages right now, because it's not official released yet. So far more details about the current reporting features: That is correct. I have provided you a screenshot and overview of the principles: Profiles Is the selection option in the middle column. Profiles can be managed via the admin interface. The tickets that you want to evaluate are usually determined here. For example, all tickets from the Support area or all tickets from a particular customer. Metrics Is the selection possibility at the top left (currently TicketCount, Create Channels, Communication). Here all tickets of a profile with a certain metric are evaluated. You can set different options for each metric, for the currently selected metric, the possible options are displayed. Illustration If a profile and a metric are selected, the representation of the metric is displayed in the main area. Period selection Here you can select the period of the display (it goes from yearly to realtime). Lists If tickets were used to generate the production, then these ticket lists are displayed below. An export as Excel list is possible. Greetings, -Martin
Re: Install reporting on debian package installation	babak....@esbyte.de	25/01/17 03:26	Dear Martin, thanks - I will try, shouldn't be too hard that way. Does the reporting function require additional database tables or is it just another frontend reading and evaluating exisiting data? Best Babak (Mir hammamoi zammad telefoniert im Dezember zwengs dem Programmal und wias bei eich weidageht ;-)