A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things....

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A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things.... Pirozzolo, Ben 06/12/13 04:14
This is an odd problem, and wondered if anyone else was experiencing it. Annoyingly as far as I can see there is nothing in the Console logs that explains this, so this is a long shot but thought I�d ask.

We�re testing new clients and Servers on Mavericks, with Golden Triangle AD/OD, AFP Home Folders and latest versions of MS Office installed.

After a user has just saved a Microsoft Word document, and then hits the red close button, the Mac client will freeze and make their AFP connection idle instantly. It stays frozen, and the only way to unfreeze the machine is to disconnect the user via Server.app. Annoyingly of course if you do this the home folder is lost and doesn�t automatically reconnect so the machine is useless and needs to be restarted. It happens randomly and there seems to be no pattern to it.

Interestingly, when testing our current Mountain Lion clients on the new server, they also experience this problem, so it seems that somehow the AFP Server on Mavericks Server itself is causing the issue.

The annoying after effect of this crash is that the Word file you were working on is somehow tainted, so that if you open it again after restarting the machine, it crashes whatever machine it is opened on. Even if that machine is not bound to the network. The only way to fix the file is to copy it to the local machine�s Hard Drive, open it, change something on it, resave it and copy it back to the network. A real pain.  The only thing I can think might be the cause is Quicklook, as that has caused similar problems in the past. Perhaps when trying to update the Quicklook preview, something is damaged which causes the crash. So will try disabling Quicklook to test it. But was just wondering if anybody had come across this issue, and found a workaround/solution, because it�s a bit of a show stopping issue for us.

To be honest the File Sharing setup in Mavericks has a lot of bugs that we�re only just discovering. For example the File Sharing �Connections� tab in Server.app won�t disconnect multiple users at once, and when you click on a user to disconnect them it will randomly choose another user sometimes. Also users will most of the time not disconnect from the server when they log off, it is only when the machine is shut down that the user is disconnected. An even bigger problem is that the AFP Server has real problems letting go of files, so am getting a lot of �File In Use� errors, even after machines are logged off and shutdown. Something we never had in Mountain Lion. The only way to fix it is to actually disable and then reenable �File Sharing�. I�m not sure why they felt the need to change anything in Mavericks as 'File Sharing' was working quite well in Mountain Lion.


Cheers,
Ben


--
Ben Pirozzolo | Media Training Technician
Faculty of Arts, IT & Media
Apple Certified Technical Co-Ordinator (ACTC)
Highlands College | PO Box 1000 |St Saviour | Jersey | JE4 9QA
t. +44(0)1534 608645 | e. Ben.Pi...@highlands.ac.uk | w. www.highlands.ac.uk<http://www.highlands.ac.uk/>  |
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Re: A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things.... Mike Boylan 06/12/13 07:43
Ben,

This is also a long shot, but do you have a
globally-writable .TemporaryItems folder at the root of the share hosting
the home directories?

- Mike


On Fri, Dec 6, 2013 at 7:14 AM, Pirozzolo, Ben <
Ben.Pi...@highlands.ac.uk> wrote:

> This is an odd problem, and wondered if anyone else was experiencing it.
> Annoyingly as far as I can see there is nothing in the Console logs that
> explains this, so this is a long shot but thought I’d ask.
>
> We’re testing new clients and Servers on Mavericks, with Golden Triangle
> AD/OD, AFP Home Folders and latest versions of MS Office installed.
>
> After a user has just saved a Microsoft Word document, and then hits the
> red close button, the Mac client will freeze and make their AFP connection
> idle instantly. It stays frozen, and the only way to unfreeze the machine
> is to disconnect the user via Server.app. Annoyingly of course if you do
> this the home folder is lost and doesn’t automatically reconnect so the
> machine is useless and needs to be restarted. It happens randomly and there
> seems to be no pattern to it.
>
> Interestingly, when testing our current Mountain Lion clients on the new
> server, they also experience this problem, so it seems that somehow the AFP
> Server on Mavericks Server itself is causing the issue.
>
> The annoying after effect of this crash is that the Word file you were
> working on is somehow tainted, so that if you open it again after
> restarting the machine, it crashes whatever machine it is opened on. Even
> if that machine is not bound to the network. The only way to fix the file
> is to copy it to the local machine’s Hard Drive, open it, change something
> on it, resave it and copy it back to the network. A real pain.  The only
> thing I can think might be the cause is Quicklook, as that has caused
> similar problems in the past. Perhaps when trying to update the Quicklook
> preview, something is damaged which causes the crash. So will try disabling
> Quicklook to test it. But was just wondering if anybody had come across
> this issue, and found a workaround/solution, because it’s a bit of a show
> stopping issue for us.
>
> To be honest the File Sharing setup in Mavericks has a lot of bugs that
> we’re only just discovering. For example the File Sharing ‘Connections’ tab
> in Server.app won’t disconnect multiple users at once, and when you click
> on a user to disconnect them it will randomly choose another user
> sometimes. Also users will most of the time not disconnect from the server
> when they log off, it is only when the machine is shut down that the user
> is disconnected. An even bigger problem is that the AFP Server has real
> problems letting go of files, so am getting a lot of ‘File In Use’ errors,
> even after machines are logged off and shutdown. Something we never had in
> Mountain Lion. The only way to fix it is to actually disable and then
> reenable ‘File Sharing’. I’m not sure why they felt the need to change
Re: A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things.... Mike Boylan 06/12/13 07:44
Oops. I said home directories, but meant at the root of the share hosting
the files. It doesn't necessarily have to be a network home location.
Re: A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things.... Pirozzolo, Ben 06/12/13 08:44
Hi Mike. Thanks for the quick response. Yes that folder is there and the
permissions are correct.

Ben

--
Ben Pirozzolo | Media Training Technician
Faculty of Arts, IT & Media
Apple Certified Technical Co-Ordinator (ACTC)
Highlands College | PO Box 1000 |St Saviour | Jersey | JE4 9QA
t. +44(0)1534 608645 | e. Ben.Pi...@highlands.ac.uk | w.
www.highlands.ac.uk <http://www.highlands.ac.uk/>  |




On 06/12/2013 3:44 pm, "Mike Boylan" <boy...@RMU.EDU> wrote:

>Oops. I said home directories, but meant at the root of the share hosting
>the files. It doesn't necessarily have to be a network home location.
>
>
>On Fri, Dec 6, 2013 at 10:43 AM, Mike Boylan <boy...@rmu.edu> wrote:
>
>> Ben,
>>
>> This is also a long shot, but do you have a
>> globally-writable .TemporaryItems folder at the root of the share
>>hosting
>> the home directories?
>>
>> - Mike
>>
>>
>> On Fri, Dec 6, 2013 at 7:14 AM, Pirozzolo, Ben <
>> Ben.Pi...@highlands.ac.uk> wrote:
>>
>>> This is an odd problem, and wondered if anyone else was experiencing
>>>it.
>>> Annoyingly as far as I can see there is nothing in the Console logs
>>>that
>>> explains this, so this is a long shot but thought I�d ask.
>>>
>>> We�re testing new clients and Servers on Mavericks, with Golden
>>>Triangle
>>> AD/OD, AFP Home Folders and latest versions of MS Office installed.
>>>
>>> After a user has just saved a Microsoft Word document, and then hits
>>>the
>>> red close button, the Mac client will freeze and make their AFP
>>>connection
>>> idle instantly. It stays frozen, and the only way to unfreeze the
>>>machine
>>> is to disconnect the user via Server.app. Annoyingly of course if you
>>>do
>>> this the home folder is lost and doesn�t automatically reconnect so the
>>> machine is useless and needs to be restarted. It happens randomly and
>>>there
>>> seems to be no pattern to it.
>>>
>>> Interestingly, when testing our current Mountain Lion clients on the
>>>new
>>> server, they also experience this problem, so it seems that somehow
>>>the AFP
>>> Server on Mavericks Server itself is causing the issue.
>>>
>>> The annoying after effect of this crash is that the Word file you were
>>> working on is somehow tainted, so that if you open it again after
>>> restarting the machine, it crashes whatever machine it is opened on.
>>>Even
>>> if that machine is not bound to the network. The only way to fix the
>>>file
>>> is to copy it to the local machine�s Hard Drive, open it, change
>>>something
>>> on it, resave it and copy it back to the network. A real pain.  The
>>>only
>>> thing I can think might be the cause is Quicklook, as that has caused
>>> similar problems in the past. Perhaps when trying to update the
>>>Quicklook
>>> preview, something is damaged which causes the crash. So will try
>>>disabling
>>> Quicklook to test it. But was just wondering if anybody had come across
>>> this issue, and found a workaround/solution, because it�s a bit of a
>>>show
>>> stopping issue for us.
>>>
>>> To be honest the File Sharing setup in Mavericks has a lot of bugs that
>>> we�re only just discovering. For example the File Sharing
>>>�Connections� tab
>>> in Server.app won�t disconnect multiple users at once, and when you
>>>click
>>> on a user to disconnect them it will randomly choose another user
>>> sometimes. Also users will most of the time not disconnect from the
>>>server
>>> when they log off, it is only when the machine is shut down that the
>>>user
>>> is disconnected. An even bigger problem is that the AFP Server has real
>>> problems letting go of files, so am getting a lot of �File In Use�
>>>errors,
>>> even after machines are logged off and shutdown. Something we never
>>>had in
>>> Mountain Lion. The only way to fix it is to actually disable and then
>>> reenable �File Sharing�. I�m not sure why they felt the need to change
Re: A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things.... Gilbert Wilson 06/12/13 09:26
On Dec 6, 2013, at 4:14 AM, Pirozzolo, Ben <Ben.Pi...@HIGHLANDS.AC.UK> wrote:

> This is an odd problem, and wondered if anyone else was experiencing it. Annoyingly as far as I can see there is nothing in the Console logs that explains this, so this is a long shot but thought I’d ask.

On the server side is afp logging enabled? To enable it run this command:

        % serveradmin settings afp:activityLog=yes

The logs should appear in /Library/Logs/AppleFileService/


Gil

Gilbert Wilson
Systems Administrator
The Omni Group
+1 206-523-4152
+1 206-523-5896 (Fax)
Re: A Long Shot but - AFP bugs in Mavericks Server causing Microsoft Word crashes, among other things.... Lessinger, Robert A. 06/12/13 09:43
Ben, does this happen when the file is saved as a .doc of as a .docx?  Guessing .docx but it might not matter, I did see something like this a while ago, but using .doc was ok.  ...and this doesn't happen to Pages does it?  

--B.
Sent from my iPhone

> On Dec 6, 2013, at 6:55 AM, "Pirozzolo, Ben" <Ben.Pi...@HIGHLANDS.AC.UK> wrote:
>
> This is an odd problem, and wondered if anyone else was experiencing it. Annoyingly as far as I can see there is nothing in the Console logs that explains this, so this is a long shot but thought I�d ask.
>
> We�re testing new clients and Servers on Mavericks, with Golden Triangle AD/OD, AFP Home Folders and latest versions of MS Office installed.
>
> After a user has just saved a Microsoft Word document, and then hits the red close button, the Mac client will freeze and make their AFP connection idle instantly. It stays frozen, and the only way to unfreeze the machine is to disconnect the user via Server.app. Annoyingly of course if you do this the home folder is lost and doesn�t automatically reconnect so the machine is useless and needs to be restarted. It happens randomly and there seems to be no pattern to it.
>
> Interestingly, when testing our current Mountain Lion clients on the new server, they also experience this problem, so it seems that somehow the AFP Server on Mavericks Server itself is causing the issue.
>
> The annoying after effect of this crash is that the Word file you were working on is somehow tainted, so that if you open it again after restarting the machine, it crashes whatever machine it is opened on. Even if that machine is not bound to the network. The only way to fix the file is to copy it to the local machine�s Hard Drive, open it, change something on it, resave it and copy it back to the network. A real pain.  The only thing I can think might be the cause is Quicklook, as that has caused similar problems in the past. Perhaps when trying to update the Quicklook preview, something is damaged which causes the crash. So will try disabling Quicklook to test it. But was just wondering if anybody had come across this issue, and found a workaround/solution, because it�s a bit of a show stopping issue for us.
>
> To be honest the File Sharing setup in Mavericks has a lot of bugs that we�re only just discovering. For example the File Sharing �Connections� tab in Server.app won�t disconnect multiple users at once, and when you click on a user to disconnect them it will randomly choose another user sometimes. Also users will most of the time not disconnect from the server when they log off, it is only when the machine is shut down that the user is disconnected. An even bigger problem is that the AFP Server has real problems letting go of files, so am getting a lot of �File In Use� errors, even after machines are logged off and shutdown. Something we never had in Mountain Lion. The only way to fix it is to actually disable and then reenable �File Sharing�. I�m not sure why they felt the need to change anything in Mavericks as 'File Sharing' was working quite well in Mountain Lion.
>
>
> Cheers,
> Ben
>
>
> --
> Ben Pirozzolo | Media Training Technician
> Faculty of Arts, IT & Media
> Apple Certified Technical Co-Ordinator (ACTC)
> Highlands College | PO Box 1000 |St Saviour | Jersey | JE4 9QA
> t. +44(0)1534 608645 | e. Ben.Pi...@highlands.ac.uk | w. www.highlands.ac.uk<http://www.highlands.ac.uk/>  |
> This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer, or via contacting the Highlands College switchboard on +44 (0)1534 608608. Messages sent to and from Highlands College may be monitored. Internet communications cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Therefore, Highlands College does not accept responsibility for any errors or omissions that are present in this mes!