What KPIs do you use to measure the impact of cloud computing

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What KPIs do you use to measure the impact of cloud computing Paul Calento 5/21/12 4:38 PM
KPIs are a hot topic relating to the cloud, but also elusive.  Suggestions from a recent Converged Cloud (#ConvCloud) Twitter chat last week included: Service/HW utilization; Headcount support personnel; Business value generated per effort hour; Time to provision; Business value generated per watt consumed.

Key questions:
What KPIs are you using? Do they change depending on use of a public or private cloud? What role does a hybrid/converged cloud environment play (if any) in determining what KPIs to consider?

--Paul Calento 415-596-8287
Re: [ Cloud Computing ] What KPIs do you use to measure the impact of cloud computing David 5/31/12 2:15 PM
We typically recommend the following as a baseline:

1) Time to provision: business value generated via time savings
2) Support time: slightly different from the metric that you mentioned. Rather than looking at headcount, we focus on re-tasking support personnel who now have more time on strategic goals
3) Hardware Utilization and KwH savings due to reduction: how much 'greener' is the cloud technology
4) Backup cost and time savings: can use disk-level instead of agent-based

Cheers,
Dave

-- 
David Gibbons
www.cloudmyoffice.com
Ph: 814.206.0183
Skype: david.c.gibbons