|Support Response Protocol||David Pinero||6/10/12 10:02 PM|
When posting a question or concern to the Battle Blog Support Google Group, these are the dispositions, and the only dispositions, you can expect from the original Battle Blog author:
* Acknowledge / Fix Action. I will acknowledge your report, commit to a fix, and report back to the group when the fix is in place and in line for release. As well, I will try to suggest a workaround if available.
* Acknowledge / Defer. I will acknowledge your report, but defer to the group for a fix and hopefully a report that such a fix has been recommended and documented. I will then seek to incorporate the fix in an official release.
* Acknowledge / Concede. I will acknowledge your report, but make no indication of intent to either fix or defer. This can be frustrating but it is not in malice; I am simply unable or unqualified to act.
In the event of a concession you should expect no action from me as Battle Blog author, but you may nonetheless hope for commentary and/or solutions from other Battle Blog Support Group members. Failing that, if the issue is of a particular caliber, you should discontinue your participation in the Battle Blog project.