Hi Riccardo,
Have you executed the documentation from the very beginning, including
the command
<< xAct`xTensor`
that loads the system? If so, I have two questions for you:
1) Do you get error messages when you execute that loading command?
Then probably the xAct directory is not installed in the proper place.
If you do get error messages and you do not understand what they mean,
send them to me.
2) If there are no error messages in 1), do you get mathematically
correct result (but incorrectly formatted) when executing the
documentation examples or do you get the input back again? This is to
know whether your copy of xAct works at all, or whether only the
formatting part is failing for some reason.
Cheers,
Jose.