Activation Email

[Shannon Whitty]

Activation email never arrived.

Tried to login - This account is inactive.

Tried to password lookup (3 times now) - no email sent

Tried to re-register - A user with that email already exists.

Has anyone at VirusTotal thought through this scenario?  Would love to know what I should do now?

[Emiliano Martinez]

Hello Shannon,

Often our activation emails are caught in some spam filter. The way to proceed in these cases is to contact us at contact [at] virustotal.com in order to get the issue solved. We try to be as responsive and helpful as possible :)

I see no pending user registered with your email, would you be kind enough to drop us an email at contact [at] virustotal.com and give us the email you used in order to sign up?

Thank you.

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