On Sat, 16 Dec 2017 11:41:29 +0000, Mark Goodge
<
use...@listmail.good-stuff.co.uk> wrote:
<snip>
>>So (I apologise from my ignorance here) so are we saying that no one
>>successfully appeals against these companies any more or just not
>>using the 'they didn't suffer financial loss' thang?
>
>There are plenty of possible avenues for appeal. If the PCN was
>incorrectly issued, or the signage was invalid, or no infraction had
>actually been committed, etc.
Ok, thanks, I don't think there was any of that in this case(s).
>
>What has been lost, post-Beavis, is not ways to challenge the validity
>of the PCN. All that has been lost is what was previously considered
>an effective challenge to the value of it.
OK.
>
<snip>
>>What I didn't do is pay within 15 mins, but on at least one occasion I
>>paid (for an hour) within 30 mins and then left. 'Hair trigger'?
>
>These are the sort of things that both the parking company's internal
>appeals system and POPLA may (and, arguably, should) be sympathetic
>to.
You would like to think. Whilst I guess it doesn't have much way
legally (as you go onto mention) but I still think they should be seen
to be doing things fairly and reasonably, both for their but more so,
their clients sakes.
The 'problem' with it being a hospital they don't have the same reason
to be sympathetic to such things as say a retail outfit as we are
hardly going to (have the choice / option to) 'go elsewhere'. ;-(
>However, it's unlikely to sway a court, as a court will have to go
>by the actual wording of the contract in order to determine whether
>you breached it.
Understood.
> Which, unless you can make an argument that you were
>unaware of the 15 minute rule, you did.
Agreed. Whilst I realise 'ignorance is no defence', anyone ever
visiting a hospital they have visited before who might have been
running on a tight schedule (unforeseen circumstances rather than bad
planning etc) and then found, in the rain, amongst others trying to do
the same, that the machine didn't seem to print a ticket (even though
it made the noises) that you just might not be inclined to stand there
reading the T&C's or every nuance of the meter and potentially
preventing others from going about their business. And once you have
finished your appointment and it's still raining (and you have
ascertained that there 1) is a 'new system' and 2) you have fed the
right money into the machine for the duration of your stay ... you
don't stand there and read it on the way out either.
Because that seemed to work and now know there is an ANPR system that
may well work the same as other hospitals you uses, you *assume* (and
yes, I know what assumption makes of us <g>) that this system is the
same as the other (when as a 'technical person you see no reason why
it shouldn't)?
>
>>Should the wording on the PCN more accurately reflect what actually
>>happened which seems to be they determine you aren't going to pay if
>>you haven't paid before 15 mins (even if you then do).
>>
>>FWIW (and what we are more used to) is at Chase Farm Hospital main car
>>park you pay on exit using ANPR linked terminals (very sensible and
>>works well) and Barnet Hospital you pay an initial amount on entry
>>(again ANPR linked) but can 'Top up' at any time thereafter whilst
>>there, fully pay before you leave or pay up to midnight that day
>>elsewhere (by many means including by text or online).
>
>I agree that Pay and Display is probably very unsuited to hospital
>parking, particularly given the difficulty of estimating in advance
>how long you are likely to need to be on the premises.
Well at least with the old ticket system you had positive feedback
what your exit time should be (and more specifically when you should
exit the space, not the car park as a whole?) and it generally gave
you at least the opportunity to 'Top up' as / when you realised things
were either going to take longer than suggested or alternatively, was
cancelled completely. Many a time I (as the driver of a passenger that
was going for treatment) have initially put the minimum timer on first
and then gone out and topped up when I knew what sort of stay we were
in for (running late, waiting for consultant, one of two machines down
etc). These seems to be no provision or allowance for that with the
current system at North Mid.
>Pay on Exit is
>much better for unpredictable lengths of stay.
Agreed.
> The difficulty, from
>the operator's perspective, is that it's more expensive to run,
Why though Mark, if we are talking about a location that already has
all the hardware in place (ANPR, payment terminals with ASCII
keyboards and cash / card readers etc)?
> and
>isn't always suitable without considerable changes to the physical
>layout of the parking. It's not a simple drop-in solution.
No, understood, where it isn't already in place. ;-)
So, if you tool all those very human points I raised above (and I know
this is a 'legal' ng) plus no logical reason why they would need to be
so inflexible for the location (a hospital not shopping centre etc)
and especially *if* they don't allow you to top up, so pushing you to
overestimate the duration of your stay and so pay more than you need,
*maybe* there is some real need for them to change their MO, to better
suit the situation?
I did previously contest a PCN (aging where they 'silently' changed
the rules somewhere where I had been parking regularly for over 40
years) and whilst the signs were clear enough ... they were only
visible at all if you actually went and read them ... and do we all
do that every time we park somewhere regularly? Not only was my PCN
squashed, *everone* who had been fined had their fines refunded as
well (but this was a local Council, not some private parking company).
My point was that if you weren't actively looking to catch people out,
the signs needed to be big, clear and different enough to make it
obvious something had changed (and they weren't).
What would have been far more 'reasonable' (especially when parking
somewhere that was previously free for 30 mins and then went to free
for 30 mins but you need a free ticket displayed, and I had only been
there 10 mins) that a wireless terminal would tell the Traffic Warden
that this was your 'fist offence' and put a polite pre-printed note
under your wiper?
AFAIAC, this should be all / only about making sure people actually
pay what they owe for the duration of their stay, and making that vas
easy as possible for them to do so as possible.
Sorry for the rant ... ;-)
Cheers, T i m