"Chris J Dixon" <
ch...@cdixon.me.uk> wrote in message
news:4ijpbdd9vn23u1gbd...@4ax.com...
> Our removals van was late on the day
We didn't have that, but we did have a removal van arrive that turned out to
be too small for out furniture (I'd dictated an inventory of furniture over
the phone when booking the van) so it had to make two journeys on a 100 mile
round trip.
We were moving into smaller rented accommodation because we'd sold our house
and not yet found anywhere to move to. We'd rented self-storage near the new
house.
We didn't find out that the van was too small until the men had filled it
and said "right, we're ready to leave" but half the furniture was still to
be loaded. So I had to drive to the self-storage unit, wait for the van to
turn up (it was limited to 50 mph on motorways), and let them unload. They
managed to fit everything in the storage unit - but only just: they doubted
they'd be able to fit in our large fish tank that was part of the second
load.
So I had to hastily load up the car with as many boxes of books as possible
from the storage unit, which I dumped at the cottage; after two runs I'd
made enough space for everything.
I then went back to the old house where the removal men were loading
everything, and we went back with them to finish off at the storage unit and
unload the rest into the house. By this stage it was late in the evening and
the removal men were getting tired and careless: they were rushing to finish
and didn't stop to think how to fit objects around a tight staircase and
under a ceiling that was only a bit taller than our bookcases.
We noticed that some of the bookcases were scratched - either in transit or
as they were unloading - so I made sure that was written on theri job sheet.
The guys finally left at about 11:30 PM.
When we had more time a few days later, we unloaded most of the furniture
from the storage unit and repacked it a *lot* more efficiently. As we were
doing so, we found loads more damage, including a bookcase that had been
loaded so a to strain the legs of a table (fortunately not causing any
lasting damage).
They really were a bunch of cowboys and I would never use the firm again.
It's only the laws of libel that prevent me naming and shaming the firm
here.