My VPN works everywhere except inside my apartment! Why? How can I fix it?

[Abu Dhabi]

While in my house, I had thought Tunnelblick wasn't working so I uninstalled and reinstalled on my macbook. It made no difference as the VPN would fail to connect.

However, I subsequently visited a wifi cafe and my office and it seems the Open VPN connects perfectly. However, when I return home, the 'Resolving domain name' text appears when trying to connect and no data moves in our out.

What is wrong and how do I resolve this issue?

thanks!

Diagnostic report below:

*Tunnelblick: OS X 10.10.2; Tunnelblick 3.5.0 (build 4265); Admin user

Configuration MPN IRL

"Sanitized" condensed configuration file for /Users/tristanmulhall/Library/Application Support/Tunnelblick/Configurations/MPN IRL.tblk:

client

remote IRL.mypn.co

dev tun

proto udp

port 80

resolv-retry infinite

nobind

route-method ipapi

mute-replay-warnings

auth-user-pass

ca ca.crt

keepalive 10 30

verb 1

mssfix 1396

================================================================================

"Sanitized" full configuration file

client

remote IRL.mypn.co

dev tun

proto udp

port 80

resolv-retry infinite

nobind

route-method ipapi

mute-replay-warnings

auth-user-pass 

ca ca.crt

keepalive 10 30

verb 1

mssfix 1396

================================================================================

There are no unusual files in MPN IRL.tblk

================================================================================

Configuration preferences:

useDNS = 1

-keychainHasUsername = 1

-openvpnVersion = 

-notOKToCheckThatIPAddressDidNotChangeAfterConnection = 0

-keepConnected = 1

-lastConnectionSucceeded = 0

================================================================================

Wildcard preferences:

================================================================================

Program preferences:

launchAtNextLogin = 1

notOKToCheckThatIPAddressDidNotChangeAfterConnection = 0

askedUserIfOKToCheckThatIPAddressDidNotChangeAfterConnection = 1

tunnelblickVersionHistory = (

    "3.5.0 (build 4265)"

)

lastLaunchTime = 452293106.526576

connectionWindowDisplayCriteria = showWhenConnecting

maxLogDisplaySize = 102400

lastConnectedDisplayName = MPN IRL

installationUID (not shown)

keyboardShortcutIndex = 1

updateCheckAutomatically = 1

updateSendProfileInfo = 1

NSWindow Frame SettingsSheetWindow = 164 145 829 424 0 0 1280 777 

NSWindow Frame ConnectingWindow = 434 372 412 297 0 0 1280 777 

detailsWindowFrameVersion = 4265

detailsWindowFrame = {{323, 141}, {955, 467}}

detailsWindowLeftFrame = {{0, 0}, {173.5, 350}}

leftNavSelectedDisplayName = MPN IRL

haveDealtWithSparkle1dot5b6 = 1

haveDealtWithOldTunTapPreferences = 1

haveDealtWithOldLoginItem = 1

SUEnableAutomaticChecks = 1

SUFeedURL = https://www.tunnelblick.net/appcast-s.rss

SUScheduledCheckInterval = 86400

SUSendProfileInfo = 1

SULastCheckTime = 2015-05-02 20:58:26 +0000

SULastProfileSubmissionDate = 2015-05-01 10:43:42 +0000

SUHasLaunchedBefore = 1

WebKitDefaultFontSize = 16

WebKitStandardFont = Times

================================================================================

Tunnelblick Log:

2015-05-03 20:56:02 *Tunnelblick: OS X 10.10.2; Tunnelblick 3.5.0 (build 4265)

2015-05-03 20:56:03 *Tunnelblick: Attempting connection with MPN IRL using shadow copy; Set nameserver = 1; monitoring connection

2015-05-03 20:56:03 *Tunnelblick: openvpnstart start MPN\ IRL.tblk 1337 1 0 1 0 16688 -ptADGNWradsgnw 2.3.6

2015-05-03 20:56:03 OpenVPN 2.3.6 x86_64-apple-darwin [SSL (OpenSSL)] [LZO] [PKCS11] [MH] [IPv6] built on Apr  3 2015

2015-05-03 20:56:03 library versions: OpenSSL 1.0.1m 19 Mar 2015, LZO 2.08

2015-05-03 20:56:03 *Tunnelblick: openvpnstart starting OpenVPN

2015-05-03 20:56:04 *Tunnelblick: openvpnstart log:

     OpenVPN started successfully. Command used to start OpenVPN (one argument per displayed line):

     

          /Applications/Tunnelblick.app/Contents/Resources/openvpn/openvpn-2.3.6/openvpn

          --daemon

          --log

          /Library/Application Support/Tunnelblick/Logs/-SUsers-Stristanmulhall-SLibrary-SApplication Support-STunnelblick-SConfigurations-SMPN IRL.tblk-SContents-SResources-Sconfig.ovpn.1_0_1_0_16688.1337.openvpn.log

          --cd

          /Library/Application Support/Tunnelblick/Users/tristanmulhall/MPN IRL.tblk/Contents/Resources

          --config

          /Library/Application Support/Tunnelblick/Users/tristanmulhall/MPN IRL.tblk/Contents/Resources/config.ovpn

          --cd

          /Library/Application Support/Tunnelblick/Users/tristanmulhall/MPN IRL.tblk/Contents/Resources

          --management

          127.0.0.1

          1337

          --management-query-passwords

          --management-hold

          --script-security

          2

          --up

          /Applications/Tunnelblick.app/Contents/Resources/client.up.tunnelblick.sh -d -f -m -w -ptADGNWradsgnw

          --down

          /Applications/Tunnelblick.app/Contents/Resources/client.down.tunnelblick.sh -d -f -m -w -ptADGNWradsgnw

2015-05-03 20:56:05 *Tunnelblick: Established communication with OpenVPN

2015-05-03 20:56:10 WARNING: No server certificate verification method has been enabled.  See http://openvpn.net/howto.html#mitm for more info.

2015-05-03 20:56:10 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts

2015-05-03 20:56:11 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:11 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:16 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:21 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:26 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:31 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:36 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:41 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:46 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:51 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:56:56 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:01 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:06 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:11 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:17 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:22 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:27 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:32 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:37 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:42 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:47 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:52 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:57:57 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:02 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:07 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:12 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:17 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:23 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:29 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:34 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:39 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:44 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:49 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:54 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:58:59 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:59:04 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:59:09 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:59:14 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:59:19 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

2015-05-03 20:59:24 RESOLVE: Cannot resolve host address: IRL.mypn.co: nodename nor servname provided, or not known

================================================================================

ifconfig output:

lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384

options=3<RXCSUM,TXCSUM>

inet6 ::1 prefixlen 128 

inet 127.0.0.1 netmask 0xff000000 

inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1 

nd6 options=1<PERFORMNUD>

gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280

stf0: flags=0<> mtu 1280

en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

ether 60:f8:1d:ae:a6:fa 

inet6 fe80::62f8:1dff:feae:a6fa%en0 prefixlen 64 scopeid 0x4 

inet 192.168.1.7 netmask 0xffffff00 broadcast 192.168.1.255

nd6 options=1<PERFORMNUD>

media: autoselect

status: active

en1: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=60<TSO4,TSO6>

ether 72:00:07:54:54:20 

media: autoselect <full-duplex>

status: inactive

en2: flags=8963<UP,BROADCAST,SMART,RUNNING,PROMISC,SIMPLEX,MULTICAST> mtu 1500

options=60<TSO4,TSO6>

ether 72:00:07:54:54:21 

media: autoselect <full-duplex>

status: inactive

p2p0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 2304

ether 02:f8:1d:ae:a6:fa 

media: autoselect

status: inactive

awdl0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> mtu 1452

ether f2:b1:78:02:20:51 

inet6 fe80::f0b1:78ff:fe02:2051%awdl0 prefixlen 64 scopeid 0x8 

nd6 options=1<PERFORMNUD>

media: autoselect

status: active

bridge0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

options=63<RXCSUM,TXCSUM,TSO4,TSO6>

ether 62:f8:1d:ea:90:00 

Configuration:

id 0:0:0:0:0:0 priority 0 hellotime 0 fwddelay 0

maxage 0 holdcnt 0 proto stp maxaddr 100 timeout 1200

root id 0:0:0:0:0:0 priority 0 ifcost 0 port 0

ipfilter disabled flags 0x2

member: en1 flags=3<LEARNING,DISCOVER>

        ifmaxaddr 0 port 5 priority 0 path cost 0

member: en2 flags=3<LEARNING,DISCOVER>

        ifmaxaddr 0 port 6 priority 0 path cost 0

nd6 options=1<PERFORMNUD>

media: <unknown type>

status: inactive

================================================================================

Console Log:

2015-05-03 20:53:37 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:53:37 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:53:37 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:53:37 tunnelblickd[899] Status = 0 from tunnelblick-helper command 'compareShadowCopy MPN IRL'

2015-05-03 20:53:38 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:53:38 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:53:38 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:53:38 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.800000 seconds...

2015-05-03 20:53:39 tunnelblickd[899] Status = 0 from tunnelblick-helper command 'start MPN IRL.tblk 1337 1 0 1 0 16688 -ptADGNWradsgnw 2.3.6'

2015-05-03 20:53:39 Tunnelblick[320] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-MPN IRL' account = 'username'

2015-05-03 20:53:39 Tunnelblick[320] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-MPN IRL' account = 'username'

2015-05-03 20:53:50 Tunnelblick[320] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-MPN IRL' account = 'password' because it does not exist

2015-05-03 20:55:29 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:55:29 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:55:29 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:55:29 tunnelblickd[910] Status = 0 from tunnelblick-helper command 'kill 904'

2015-05-03 20:55:30 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:55:30 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:55:30 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:55:30 tunnelblickd[910] Status = 0 from tunnelblick-helper command 'postDisconnect MPN IRL.tblk 1'

2015-05-03 20:56:02 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:56:02 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:56:03 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:56:03 tunnelblickd[914] Status = 0 from tunnelblick-helper command 'compareShadowCopy MPN IRL'

2015-05-03 20:56:03 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:56:03 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:56:03 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:56:04 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.800000 seconds...

2015-05-03 20:56:04 tunnelblickd[914] Status = 0 from tunnelblick-helper command 'start MPN IRL.tblk 1337 1 0 1 0 16688 -ptADGNWradsgnw 2.3.6'

2015-05-03 20:56:05 Tunnelblick[320] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-MPN IRL' account = 'username'

2015-05-03 20:56:05 Tunnelblick[320] Keychain item retrieved successfully for service = 'Tunnelblick-Auth-MPN IRL' account = 'username'

2015-05-03 20:56:10 Tunnelblick[320] Can't find Keychain item to delete for service = 'Tunnelblick-Auth-MPN IRL' account = 'password' because it does not exist

2015-05-03 20:59:22 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:59:22 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:59:22 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.400000 seconds...

2015-05-03 20:59:22 tunnelblickd[924] Status = 0 from tunnelblick-helper command 'printSanitizedConfigurationFile MPN IRL.tblk 0'

2015-05-03 20:59:23 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.100000 seconds...

2015-05-03 20:59:24 Tunnelblick[320] runTunnelblickd: no data available from tunnelblickd socket; sleeping 0.200000 seconds...

2015-05-03 20:59:24 tunnelblickd[924] Status = 0 from tunnelblick-helper command 'printSanitizedConfigurationFile MPN IRL.tblk 0'

================================================================================

Non-Apple kexts that are loaded:

Index Refs Address            Size       Wired      Name (Version) <Linked Against>

[jkbull...gmail.com]

You need to contact your VPN service provider. That is the organization which gave you your configuration files, and perhaps a username and password, and to which you are probably paying a fee for VPN service. For more information, please see  Getting VPN Service.

Tunnelblick is just the free software that many VPN service providers recommend or supply to their customers. We do not provide VPN service, just software.

On Sunday, May 3, 2015 at 1:04:40 PM UTC-4, Abu Dhabi wrote:

While in my house, I had thought Tunnelblick wasn't working so I uninstalled and reinstalled on my macbook. It made no difference as the VPN would fail to connect.

However, I subsequently visited a wifi cafe and my office and it seems the Open VPN connects perfectly. However, when I return home, the 'Resolving domain name' text appears when trying to connect and no data moves in our out.

What is wrong and how do I resolve this issue?

thanks!

Diagnostic report below:

<snip>