How to fix 502 error, please help.

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ayumi nagaya

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Jan 5, 2018, 3:53:37 AM1/5/18
to Tumblr API Discussion
To whom it may concern:
 
We develop application that linked with various web services.
The system is similar to 'IFTTT'.
 
I am writing to inquire about API error.
Both my Japanese home internet, and Japanese hosted web server (digital ocean) are unable to communicate with Tumblrs api.
Our application uses tumblr API and was running normally until November 21, 2017,
but after that tumblr API returns only the following message:
-----------
{
    "meta": {
            "status": 502,
            "msg": "Service Unavailable",
            "adn": "ycpi"
    },
    "response": "Service is temporarily unavailable. Our engineers are working quickly to resolve the issue."
}
-----------
http_code:400

Used API:
 
Could you tell me why such an error has been continuing for a long time?
And What is the cause of the error?
 
Looking forward to hearing from you soon.
Best regards,

Michael Ceyko

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Jan 8, 2018, 2:10:23 PM1/8/18
to Tumblr API Discussion
Hi Ayumi,

We've not heard of this happening to any other clients, so we'd like to ask for some additional information to help us further investigate:
  • Are you seeing this 502 response for every request that you make since Nov 21, or only some? If some, how frequently?
  • Are you using OAuth to sign your requests or sending an api_key parameter?
  • Can you provide some URIs you are making requests to, and any payload sent to them (if available)?
  • Is the HTTP status code indeed 400, but the response payload says 502? This is surprising, so we just wanted to confirm it's not a typo.
Also, to help track your requests, there is some request/response-specific data that we need:
  • What is the value of any `Via` and `X-Rid` header that appears in the response?
  • What IP address are you making these requests from?
Feel free to email this data if you wish to keep it private. You can contact me directly, or reach us via the email address listed on https://api.tumblr.com, linked there as "send us your feedback" in the first paragraph.

Regards,
Mike

ayumi nagaya

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Jan 9, 2018, 4:33:49 AM1/9/18
to Tumblr API Discussion
Hi Mike,

Thank you for your prompt reply.
I respond to your questions with email (that listed on  https://api.tumblr.com) later.
Please, wait.

Regards,
Ayumi

2018年1月9日火曜日 4時10分23秒 UTC+9 Michael Ceyko:
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