Re: [techies-for-schools] N4l helpdesk

[Julian Davison]

Did you email N4L?

On Fri, Apr 22, 2016 at 1:49 PM, WHS Ict Technician <i...@westlandhigh.school.nz> wrote:

 Sad to say, I've learnt that getting a fast reply from N4L requires posting here

Does no one man the phones? I've been on hold, waiting for reception top pick up, for 16 minutes, listening to the most offensive hold music - some passive aggressive guy whinging about a girl not being into him.

definitely putting me off N4L, abuse of my hearing is not ok.

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[WHS Ict Technician]

all good. got a reply jsut after posting.

On Friday, April 22, 2016 at 1:51:22 PM UTC+12, Julian Davison wrote:

Did you email N4L?

On Fri, Apr 22, 2016 at 1:49 PM, WHS Ict Technician <i...@westlandhigh.school.nz> wrote:

 Sad to say, I've learnt that getting a fast reply from N4L requires posting here

Does no one man the phones? I've been on hold, waiting for reception top pick up, for 16 minutes, listening to the most offensive hold music - some passive aggressive guy whinging about a girl not being into him.

definitely putting me off N4L, abuse of my hearing is not ok.

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[Jonathan Webster]

Aw shucks! Sorry for the long wait, reception hunt group had an issue, we were all here :)

All fixed now so shouldn't happen again.. As for the hold music, we do take requests, what would you prefer to hear? Think of something short, our average hold time is only around 20 seconds :)

Have a great long weekend!

On 22 April 2016 at 13:49, WHS Ict Technician <i...@westlandhigh.school.nz> wrote:

 Sad to say, I've learnt that getting a fast reply from N4L requires posting here

Does no one man the phones? I've been on hold, waiting for reception top pick up, for 16 minutes, listening to the most offensive hold music - some passive aggressive guy whinging about a girl not being into him.

definitely putting me off N4L, abuse of my hearing is not ok.

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Jonathan Webster 
Senior Engineer - Infrastructure, The Network for Learning Ltd

M: +64 22 040 3300
P: PO Box 37118, Parnell, Auckland 1151
W: http://www.n4l.co.nz

[WHS Ict Technician]

i only learned what a hunt group was yesterday, when our VoIP went in

thanks Jonathan.

as for music. 1990's trance would be inoffensive. Bach, mahler. Something without whingy singers :)

[Julian Davison]

The National Anthem.

[Nick Steenson]

20 seconds? You could play the Jeopardy song, or the "Are they coming back next week" song from "Sale of the Century"...

Nick

[Ray Nickson]

> The National Anthem.

... of Uzbekistan.

[Pete Mundy]

During the holidays you could play Alice Cooper's 1972 hit...

https://youtu.be/VBEcLxnXVAc?t=44

60% volume might be a welcome change ;)

Pete

[Jonathan Webster]

Have a short list of songs already licensed for use. The hold music is also different depending on which option you choose, so there could be more than one right answer

@Pete, I like where you're going with that!