Tela laptops 64 bit image

[trevor storr]

Having just spent a good while trying to find 64 bit drivers for a toshiba tecra (model number does not match the models available on the .nz or .com.au toshiba sites) I'm very frustrated that the tela image is still 32-bit.

Do others feel the same?

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cheers

Trevor

Trevor Storr
Director of eLearning, CantaNET http://educo.vln.school.nz
Waimate High School
Waimate
New Zealand

[Craig Knights]

have you tried searching by pci id of the device and then finding that device on the actual manufacturer's website?  intel or broadcom, or realtek, etc?

Craig

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[Andrew Godfrey]

We've used the toshiba.co.nz support site to get all ours and it works fine. (Model PT44FA-03J00W : Z40)

Or we can give you a link to the auto-install repository for the Z40 if you want.

If you are regularly imaging then get your local Tosh rep to give you a login for the Toshiba builder site which will give you the ability to generate your own driver bundle.

_______________________________________

 

Andrew Godfrey  |  Network Manager  |  Burnside High School  |  Christchurch | New Zealand

[trevor storr]

Thanks guys - the advice is useful.  Originally I looked for my model on the toshibe au and  nz site z50  pt540a-02800k model to no avail.  I eventually found a toshiba combined driver setup file that worked for another z50 model.  This was by trial and error and involved a few system restores :-(

My main question/ point though is why is tela still using 32-bit images?

[Jude Elliot]

64 bit drivers are on the new Toshiba ones that came last week, Trevor. Z40. Haven't tried them though. Folder on c drive. No good?

Jude

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[trevor storr]

z50.  Maybe I ought to have looked in the c drive before putting the dvd in??

[J B]

Thanks, that is useful information, never understood why Toshiba was unable to manage to get all their models online and searchable with actual drivers.  I have wasted hours pulling drivers and support apps from the EU site since they don't bother putting them up for NZ most of the time.

I agree that the 32bit image is a joke but I expect that they are catering as always for the lowest common denominator.  They expect everyone with a tech department will just run over them with a fresh image and so leave the 32bit OS on for one teacher schools with no tech support and dot matrix printers from the 80s that simply have to work.  I choose to believe this because if they did it on purpose for almost any other reason I would just get depressed, even that logic is stretching it these days.

Sent from my Windows Phone

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From: Andrew Godfrey
Sent: ‎10/‎02/‎2015 4:39 p.m.
To: techies-f...@googlegroups.com
Subject: Re: [techies-for-schools] Tela laptops 64 bit image

We've used the toshiba.co.nz support site to get all ours and it works fine. (Model PT44FA-03J00W : Z40)

Or we can give you a link to the auto-install repository for the Z40 if you want.

If you are regularly imaging then get your local Tosh rep to give you a login for the Toshiba builder site which will give you the ability to generate your own driver bundle.

_______________________________________

 

Andrew Godfrey  |  Network Manager  |  Burnside High School  |  Christchurch | New Zealand

On 10 February 2015 at 16:19, Craig Knights <craig....@gmail.com> wrote:

have you tried searching by pci id of the device and then finding that device on the actual manufacturer's website?  intel or broadcom, or realtek, etc?

Craig

On Tue, Feb 10, 2015 at 4:12 PM, trevor storr <tre...@storr.org.nz> wrote:

Having just spent a good while trying to find 64 bit drivers for a toshiba tecra (model number does not match the models available on the .nz or .com.au toshiba sites) I'm very frustrated that the tela image is still 32-bit.

Do others feel the same?

--

cheers

Trevor

Trevor Storr
Director of eLearning, CantaNET http://educo.vln.school.nz
Waimate High School
Waimate
New Zealand

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[Matthew Strickland]

32bit will be less useful once machines are upgraded to 8GB RAM (even at 4GB with switchable graphics 32bit is underutilised) 

I am one of those departments that doesn't use the TELA image - turn on, press F12 and network wipe/deploy the image. (after enabling UEFI in bios)

Whats a little more annoying is that TELA wipe the factory recovery partition, so if you want to purchase the laptop at end of lease, there's no factory software to revert to. (although this practice may have changed?)

I would assume that Toshiba have a deployment application that sorts out all the drivers for you? Like SSM for HP and Update Retriever for Lenovo?

Matthew Strickland

Karamu High School

[Kent Champion]

Hi Trevor,

I have asked Ian Westlake from Toshiba  to contact you personally.

He did provide this screen shot to me to help you with your driver situation in the meantime.

Regards

Kent
Waimea College

[Kent Champion]

FYI concerning Toshiba Driver build site.

 

 

Kent Champion
HelpDesk Analyst/Network Administrator
Kent.C...@waimea.school.nz

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[Julian Davison]

A 32-bit image provides stability and reliability for those without tech-support (or paid-for-tech-support, rather than in-house). Historically there’s been a lot of software that’s not officially supported under a 64-bit OS (MUSAC was one, though I believe that’s no longer true).

A similar argument could be aimed at Win 7 rather than Win 8 and would end up in the same place – continuity for those without technical resources wins; most people who are unhappy at the choice are capable of replacing it (possibly even would do so regardless – I favour replacing the TELA image with a local one).

 

Definitely talk to the vendor – I’ve had good success in the past seeking drivers (or a source for them) from Toshiba rather than scouring the web with PCI IDs.

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[Craig Knights]

the other issue we have had in the past was printer drivers, especially for older printers and copiers 64bit drivers were non existent or very basic.  this would be a problem in a small or otherwise under supported school.

just a thought,

Craig

[Patrick Dunford]

It is the most compatible image which will run 16-bit software. It never bothers me as I have always done my own images.

 

From: trevor storr

Sent: Tuesday, February 10, 2015 6:21 PM

To: techies-f...@googlegroups.com

Subject: Re: [techies-for-schools] Tela laptops 64 bit image

 

[Patrick Dunford]

Not really, Win8 is a lame duck and will be history soon. Just like we never got any Vista images. We have not moved anyone to Windows 8 and will be skipping over to 10 once it is released.

 

From: Julian Davison

Sent: Wednesday, February 11, 2015 12:25 PM

To: techies-f...@googlegroups.com

Subject: RE: [techies-for-schools] Tela laptops 64 bit image

 

A 32-bit image provides stability and reliability for those without tech-support (or paid-for-tech-support, rather than in-house). Historically there’s been a lot of software that’s not officially supported under a 64-bit OS (MUSAC was one, though I believe that’s no longer true).

[Patrick Dunford]

Essentially yes, the fact is the image is really only of use for small schools anyway, everyone else will want to do their own sooner or later so it hardly matters.

[J B]

Everyone is entitled to an opinion, it has had its issues but it is way quicker than 7 on the same hardware and supports a lot of things like Miracast with no additional software and ui's to learn.  That and most people were already using it at home anyway.  Besides when Windows 10 comes out it will be a small jump for the users rather than a big jump like XP to 7 and office 2003 to 2010 was for those who didn't want to upgrade os for five or more years in a row.

Sent from my Windows Phone

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From: Patrick Dunford
Sent: ‎11/‎02/‎2015 11:34 p.m.

To: techies-f...@googlegroups.com
Subject: Re: [techies-for-schools] Tela laptops 64 bit image

Not really, Win8 is a lame duck and will be history soon. Just like we never got any Vista images. We have not moved anyone to Windows 8 and will be skipping over to 10 once it is released.

 

From: Julian Davison

Sent: Wednesday, February 11, 2015 12:25 PM

To: techies-f...@googlegroups.com

Subject: RE: [techies-for-schools] Tela laptops 64 bit image

 

A 32-bit image provides stability and reliability for those without tech-support (or paid-for-tech-support, rather than in-house). Historically there’s been a lot of software that’s not officially supported under a 64-bit OS (MUSAC was one, though I believe that’s no longer true).

A similar argument could be aimed at Win 7 rather than Win 8 and would end up in the same place – continuity for those without technical resources wins; most people who are unhappy at the choice are capable of replacing it (possibly even would do so regardless – I favour replacing the TELA image with a local one).

 

Definitely talk to the vendor – I’ve had good success in the past seeking drivers (or a source for them) from Toshiba rather than scouring the web with PCI IDs.

 

 

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[Patrick Dunford]

The problem is for the people who aren’t that computer literate they would really be tearing their hair out using 8 and even as a very experienced user and someone who always has the latest Windows on their desktop I even found it extremely frustrating to use. This is reflected in the dismal sales stats Microsoft achieved for it. Putting a third party start menu app on it only fixed part of the problem.

[Bevan McNaughton]

8? We're at 8.1 now, sort of the way of like Windows 98 Vs Windows 98 SE..

I suppose Windows 10 is right around the corner so it could be all held off until then for full 64bit.

Regards,
Bevan

Bevan McNaughton

Intranet Manager

Southland Girls' High School

328 Tweed Street

Invercargill 9812

Phone: +64 3 211 6030

Fax: +64 3 216 9010

[Patrick Dunford]

Yes but there isn’t a vast difference between 8 and 8.1, MS put some minor improvements into 8.1 but held back others such as restoring the full start menu.

 

10 isn’t far off and MS has had to do a much better job of selling it to the customers. I guess the reason we don’t have 10 already is the release date has been pushed out a little beyond the original suggestion of April.

[Simon Farrell]

Hi Trevor,

Sorry, I'm a bit late to the party here...

We have a 64-bit TELA image built for the Z40 (and the other Tosh/HP units), but it is not widely advertised. If you want a copy, please flick us an email at (support at tela dot co dot nz) and we'll sort you out. The Z40 we have on the TELA scheme is actually custom built by Toshiba, and so it can be a bit tricky finding reference to the exact model number anywhere on the web.

Some replies in this thread have hit the nail on the head as to why we continue to ship 32-bit images (and Win 7) - it caters to the majority of schools out there with no tech support, who may also have legacy devices/applications.

My *personal* view is that we should flip things on their head later this year - ship 64-bit by default (with the hardware upgraded to 8GB RAM), and then supply 32-bit images on request. So hopefully watch this space I guess.

Regards,
Simon

[trevor storr]

Thanks Simon,

and great to hear from tela. How about having 64 bit images downloadable from your site?  While in general we build our own images, the process of building it would be quicker if we had a base x64 with drivers etc.

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[Simon Farrell]

I keep an eye on this Google Group from time to time, but if you (all) ever have any queries, please feel free to email me direct (simon dot farrell at spark dot co dot nz) or email the TELA support desk (who are usually a lot more prompt at replaying than I am!). We'll help if we can!

Yes, having images able to be downloaded from the TELA portal would be awesome. Funnily enough, it's on our list of things to do :-D  As it stands, though, the portal has no "storage" capability - it's essentially just a dumb front-end to all the back-end systems that handle orders/leases/shipping and so forth. We're investigating the best way to have the images accessible through the TELA portal.

So, the interim solution is (ahem) Dropbox. If you want some Dropbox links to download the 64-bit TELA image(s) we have available, fire an email to the support address I mentioned earlier.

Regards,
Simon

On Monday, 16 February 2015 10:04:00 UTC+13, trevor storr wrote:

Thanks Simon,

and great to hear from tela. How about having 64 bit images downloadable from your site?  While in general we build our own images, the process of building it would be quicker if we had a base x64 with drivers etc.

 

cheers

[Patrick Dunford]

I used to do 64 bit images and still run 64 on all of my desktops, however with a change of employment went back to 32 bit. So far there has only been one staff member who has insisted they have to have 64 bit on their laptop due to Adobe Creative Suite 64 bit-only applications.

 

For most school applications I work with 32 bit cuts the mustard as there are no situations for either teachers or classrooms that would justify more than 3 GB of memory. It’s like the extra money you fork out for Core i3/5/7 CPUs compared to Pentium G dual core – you pay a lot of extra money for hyperthreading in the CPU that almost no applications will take advantage of.

 

This will undoubtedly change as some hardware devices will come with 64 bit only drivers and we have started to see this with some brand new devices.  But whether MS eventually stops releasing 32-bit desktop software? It is a few years now since Server 2008 32-bit edition, the last Server 32 bit release, but it will be still supported for a few more years.

 

 

From: Simon Farrell

Sent: Monday, February 16, 2015 9:55 AM

To: techies-f...@googlegroups.com

Cc: tre...@storr.org.nz

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