Laptop freezing

[Jude Elliot]

We have a bunch of Toshiba Tela Z40 laptops - standard image, which have suddenly started freezing. Can only be shut down by holding power button down. This is at 2 schools. No useful info in event viewer. Anyone got any ideas or also having this problem?

Thanks in advance.

Jude

[Alistair Baird]

Do they shut down while in use, or is it after a hibernation or lid close ?

--
You received this message because you are subscribed to the Google Groups "Techies for schools" group.
To unsubscribe from this group and stop receiving emails from it, send an email to techies-for-schools+unsub...@googlegroups.com.
For more options, visit https://groups.google.com/d/optout.

--

Alistair Baird

IT Manager

St Peters College 

p 06 354 4198

m 021 482 937

e bai...@stpeterspn.school.nz

[Jude Elliot]

Generally they are in class working when all of a sudden they can't do a thing. No keyboard or mouse or touchpad control. No ctrl alt delete either.

Thanks

On 7/03/2017 12:09 PM, "Alistair Baird" <bai...@stpeterspn.school.nz> wrote:

Do they shut down while in use, or is it after a hibernation or lid close ?

On 7 March 2017 at 12:00, Jude Elliot <jude.el...@gmail.com> wrote:

We have a bunch of Toshiba Tela Z40 laptops - standard image, which have suddenly started freezing. Can only be shut down by holding power button down. This is at 2 schools. No useful info in event viewer. Anyone got any ideas or also having this problem?

Thanks in advance.

Jude

--
You received this message because you are subscribed to the Google Groups "Techies for schools" group.

To unsubscribe from this group and stop receiving emails from it, send an email to techies-for-schools+unsubscribe...@googlegroups.com.

For more options, visit https://groups.google.com/d/optout.

--

Alistair Baird

IT Manager

St Peters College 

p 06 354 4198

m 021 482 937

e bai...@stpeterspn.school.nz

[Alistair Baird]

Have you plugged in an external mouse - just wondering if they've pressed a key combination that disables the mouse/keyboard. Otherwise a heat issue ?

[Jude Elliot]

Thanks for suggestions. Tried all those bar looking at heat. Wondering if a windows updates have done it as well. Will follow up.

Thanks

[Richard Symon]

Hi Jude,

I have had the same problem as well, but only with our Toshiba Tecra Z50A's atm, also it seems to be related to google chrome as it only locks up when running this, have read on google that there was ages ago a conflict with chrome browser and realtek audio drivers also one with directx, most i have done to sort this (happening to 3 different laptops atm here, all the same brand model). is re-format the whole thing and use an older version of chrome, this has worked for 2 of the 3 so far.. the other I am about to re-image as well, but am using this one to find the conflict to sort first.

[Jude Elliot]

Thanks for that info Richard. Guves me something to go on.

Jude

--

[Jude Elliot]

Seemed to have solved this by doing two things - only one may have been necessary

netsh winsock reset

and rename user directory so a new one created on login.  All going perfectly.

To unsubscribe from this group and stop receiving emails from it, send an email to techies-for-schools+unsubscribe...@googlegroups.com.

[Richard Symon]

Hi Jude

Glad you got it sorted! :-)

I found out that it was the user profiles on chrome, as soon as i signed out of chrome, no problems at all.. strange thou mostly on the same brand and model laptop.. had a couple of HP's do the same but not freezing as bad.

Richard

You received this message because you are subscribed to a topic in the Google Groups "Techies for schools" group.
To unsubscribe from this topic, visit https://groups.google.com/d/topic/techies-for-schools/hUzjaa1tPLE/unsubscribe.
To unsubscribe from this group and all its topics, send an email to techies-for-schools+unsub...@googlegroups.com.