Ipads on N4L

[Patrick Dunford]

Anyone having really slow connections on the App Store on N4L?

 

It seems to take our staff ipad users forever to download apps when they are connected to the school’s wireless network. We have wireless SNUP with Ruckus access points and the school’s internet connection is through N4L.

 

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Patrick Dunford

[Clayton Hubbard]

Hi Patrick 

The team are aware of an issue that is affecting new version of MAC's and iPad's.

Could you please email us at sup...@n4l.co.nz and they will sort this out for you.

Clayton

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Clayton Hubbard
Senior Engineer
0220430155

[Julian Davison]

Is this an issue that’s going to impact all N4L users? There’s a number of N4L schools around here with iPad’s (and Ruckus, if that’s relevant?) should we be pre-empting users having a bad experience by contacting support now?

 

J,

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[Clayton Hubbard]

Not in all cases will this affect all users and standard troubleshooting steps should still occur.

This is the benefit of having the community and N4L are part of these groups to better understand challenges schools may be having.

If we see a trend of issues whether this be non-n4l related or visa versa, we will reach out where applicable to save on any "goose chases"

This specific issue with OSX devices connecting to the App Store has been identified. We have a number of items we are currently working through to find the best solution.

Clayton

[Patrick Dunford]

We only have 6 ipads that are affected and I can put the iOS update onto all of them using Apple Configurator (the iMac is running Mavericks) so I think we will be fine.

 

From: Clayton Hubbard

Sent: Wednesday, March 11, 2015 1:03 PM

To: techies-f...@googlegroups.com

Subject: Re: [techies-for-schools] Ipads on N4L

 

Hi Patrick 

 

The team are aware of an issue that is affecting new version of MAC's and iPad's.

 

Could you please email us at sup...@n4l.co.nz and they will sort this out for you.

 

Clayton

On Wednesday, March 11, 2015, Patrick Dunford <kahuk...@gmail.com> wrote:

Anyone having really slow connections on the App Store on N4L?

 

It seems to take our staff ipad users forever to download apps when they are connected to the school’s wireless network. We have wireless SNUP with Ruckus access points and the school’s internet connection is through N4L.

 

--
Patrick Dunford

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[Patrick Dunford]

Looks OK for us right now.

 

From: Clayton Hubbard

Sent: Wednesday, March 11, 2015 1:21 PM

To: techies-f...@googlegroups.com

Subject: Re: [techies-for-schools] Ipads on N4L

 

Not in all cases will this affect all users and standard troubleshooting steps should still occur.

 

This is the benefit of having the community and N4L are part of these groups to better understand challenges schools may be having.

 

If we see a trend of issues whether this be non-n4l related or visa versa, we will reach out where applicable to save on any "goose chases"

 

This specific issue with OSX devices connecting to the App Store has been identified. We have a number of items we are currently working through to find the best solution.

 

Clayton

 

On Wednesday, March 11, 2015, Julian Davison <Jul...@decision1.co.nz> wrote:

Is this an issue that’s going to impact all N4L users? There’s a number of N4L schools around here with iPad’s (and Ruckus, if that’s relevant?) should we be pre-empting users having a bad experience by contacting support now?

 

J,

 

From: javascript:_e(%7B%7D,'cvml','techies-f...@googlegroups.com'); [mailto:javascript:_e(%7B%7D,'cvml','techies-f...@googlegroups.com');] On Behalf Of Clayton Hubbard
Sent: Wednesday, 11 March 2015 1:03 p.m.
To: javascript:_e(%7B%7D,'cvml','techies-f...@googlegroups.com');
Subject: Re: [techies-for-schools] Ipads on N4L

 

Hi Patrick

 

The team are aware of an issue that is affecting new version of MAC's and iPad's.

 

Could you please email us at javascript:_e(%7B%7D,'cvml','sup...@n4l.co.nz'); and they will sort this out for you.

 

Clayton

On Wednesday, March 11, 2015, Patrick Dunford <javascript:_e(%7B%7D,'cvml','kahuk...@gmail.com');> wrote:

Anyone having really slow connections on the App Store on N4L?

 

It seems to take our staff ipad users forever to download apps when they are connected to the school’s wireless network. We have wireless SNUP with Ruckus access points and the school’s internet connection is through N4L.

 

--
Patrick Dunford

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Clayton Hubbard
Senior Engineer
0220430155

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