Out of business? No response from customer support

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Ernie

unread,
Apr 29, 2010, 8:14:01 PM4/29/10
to SyncMyCal
I had an issue that was never resolved last year and I gave up for a
while. I recently tried to see if SyncMyCal had fixed the problem, but
it looks like there have been no new releases for several months.
Submitted a new ticket a week ago and no response - anyone know if
they've gone out of business?

I use SyncMyCal Pro v2.6.270 (so I'm getting pretty po'd that I paid
for this POS software with no apparent support organization), Outlook
2007 and I am syncing to Google.

I have Outlook recurring appointments setup for weekly recurrence with
an end data. SyncMyCal is setup for Upload operation, with a category
sync. When event syncs with Google calendar, end date is changed to
"never" and event shows up past the end date set in Outlook.

Are there reviews about this gSyncit?

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Ernie Costello

unread,
May 4, 2010, 1:01:03 AM5/4/10
to SyncMyCal Support, sync...@googlegroups.com
Already tried that. 100% repeatable with new google calendar. I'll be moving
on to a new solution - it's just taken too much time to get responses to my
problems.

-----Original Message-----
From: SyncMyCal Support [mailto:sup...@syncmycal.com]
Sent: Monday, May 03, 2010 3:17 AM
To: sync...@googlegroups.com; ecos...@gmail.com
Subject: RE: Out of business? No response from customer support

Dear Ernie,

Please accept my apologies for delay in reply.

I am extremely sorry for the problem you are facing with SyncMyCal and
deeply regret the inconvenience caused to you.

We would suggest you to create a new Google test calendar (for testing
purpose) And Please test SyncMyCal to see if this resolves your issue.
Please make sure those events lies in the sync range. We have tested this
thing at our end. It is working well.

Please let me know the Outcome.

Please let me know if I can be of any assistance to you.

Warm Regards
Sapna
SyncMyCal Support Team
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