Cannot select scanner (dialog box empty)
Grant Wadman
Configuration Information:
Network: --None--
------------------------------------------------------------
I'm running WinFax PRO 8.0 on Windows 95. When I select "Select
Scanner..." from the Tools menu, the dialog box comes up empty. I
have updated the scanner driver and I have tried all of the
suggestions given by the support genie (e.g. copying the driver to
the c:\windows\twain or c:\windows\twain32 directory and I added a
line to win.ini showing the default scanner source). I had this
problem when I first bought this program and solved it somehow, but I
can't remember how. I have had to reinstall the software on a new
hard disk (the old one crashed) with new installation of windows95 so
I need to get this set up again also. I have a Mustek 600 III EP
Plus flatbed scanner.
Your help will be greatly appreciated.
Grant Wadman (gran...@fea.net)
Symantec Technical Support
Hi Grant:
Here's some info from the Knowledge base that may help.
Update the TWAIN Scanner Drivers
TWAIN scanner manufacturers can program their applications to look for
specific version numbers of another application that makes use of TWAIN. If
their application is designed to look for WinFax PRO version 4.0, it will
fail to work with other versions (such as WinFax PRO version 7.0 or 7.5).
You cannot correct this; only the scanner manufacturer can change their
TWAIN files.
The scanning software may also report that it is unable to scan due to an
incorrect resolution setting. This is because WinFax PRO looks for a
resolution setting report of 200 x 200 dpi, although the resolution of a
fine resolution fax is 204 x 196 dpi. If the TWAIN scanner manufacturer has
updated their drivers and is now sending 204 x 196 as the resolution
information, WinFax PRO will fail.
Contact your scanner manufacturer to make sure you have the latest drivers.
NOTE:
If you are using WinFax PRO 8.0 under Windows NT, you must use 32-bit TWAIN
drivers in order for WinFax to work with your scanner. Windows NT does not
support 16-bit TWAIN drivers. Some scanner manufacturers do not support
their hardware under Windows NT. Contact your hardware manufacturer for
Windows NT support information.
Scanner Compatibility with WinFax PRO
Incompatible scanners do not appear in the scanner list, or they cause an
error when you try to use them to scan from WinFax. A workaround for this
situation is to scan the image into your scanning software, then click
Print on the File menu and change the printer to WinFax. This procedure
will work with any scanner, even if it is not TWAIN-compliant.
The WinFax PRO 8.0 scanner compatibility list is a Word file on the
Symantec Web site:
ftp://ftp4.symantec.com/public/english_us_canada/products/winfax_scanner/upd
ates/scnwfx8.doc
Check for TWAIN Folder
In Windows Explorer, you should see a TWAIN subfolder under the folder
where Windows 95 is installed. For example:
C:\WINDOWS\TWAIN
C:\WIN95\TWAIN
C:\WIN\TWAIN
NOTE:
The Scanner menu options are provided by WinFax if the program finds the
TWAIN directory. If you create a directory called TWAIN, even without
having a TWAIN Scanner, you will see the Scanner option on the Setup menu
and the Scan Option on the Tools menu in WinFax.
Check for *.DS File in the TWAIN Folder
You must also have a file with the extension .DS in the TWAIN folder. This
file is provided by the manufacturer of the TWAIN-compliant scanner, so
consult the scanner documentation for the exact name of the file. For
example:
ESTWAIN.DS (Epson Scanner)
WINFAX.DS (WinFax Scanner)
HPDS23.DS (HP Scanner)
If this source file is in the TWAIN32 folder or any other folder, copy it
to the TWAIN folder.
Make Sure the WIN.INI File References the Scanner *.DS file in the TWAIN
Folder
Click Start, then Run. The Run dialog box appears.
Type WIN.INI and click OK. WIN.INI opens.
Go to the [Twain] section of WIN.INI and make sure you have a line similar
to the following line:
Default Source=C:\WIN95\TWAIN\?.DS
Save the changes and restart Windows.
Make Sure Your PATH Statement Refers to Your TWAIN Folder
In some instances, the scanner's TWAIN installation program likes to
isolate its files by creating and installing to a subdirectory under
\WINDOWS\TWAIN. For example:
\WINDOWS\TWAIN\MYSCANNR
This configuration requires the TWAIN directory to be placed in the PATH
statement of the AUTOEXEC.BAT. The location of the scanner software
executables may also need to be added to the PATH.
Click Start, then Run. The Run dialog box appears.
Type SYSEDIT and click OK. The System Configuration Editor opens.
Click the AUTOEXEC.BAT window.
Add the full path (for example, C:\WINDOWS\TWAIN ) of the TWAIN directory
to the PATH statement in AUTOEXEC.BAT.
If you do not have a PATH statement, add a line similar to the following
line:
PATH C:\WINDOWS\TWAIN
Save the file, and restart your computer.
If this fails to resolve the problem, repeat steps 1-3 but add the path to
your scanner software to AUTOEXEC.BAT.
If adding these directories to the PATH statement does not resolve the
issue, copy the files from the scanner subdirectory to the TWAIN
sub-directory. The same is true if there is only a TWAIN32 directory.
Create a TWAIN directory and copy the files from TWAIN32 to TWAIN.
Check That You Have All the Required DLL Files
Make sure the following files are on the system. If they are not, the scan
option under the Tools menu may not work.
Provided by Windows 95:
TWAIN.DLL (required if you are using a 16-bit TWAIN source)
TWAIN_32.DLL (required if you are using a 32-bit TWAIN source)
Provided by WinFax PRO:
WFXTWN16.DLL
WFXTWN32.DLL
The first two files should be located in the WINDOWS folder. The second two
files should be located in the WINFAX folder.
Check for Older DLL Files
You may find the existence of another file referring to TWAIN but this is
an older file we provided with WinFax PRO 4.0 . The file can be renamed or
removed from the system as control is now provided for in the WFXTWN16.DLL
and WFXTWN32.DLL . The older file is called WFXTWAIN.DLL.
If the problem persists, configure WinFax to use 32-bit TWAIN drivers.
Exit both WinFax and the Controller.
In Windows Explorer, locate the WINDOWS folder. You should see the
following two folders:
WINDOWS\TWAIN
WINDOWS\TWAIN_32
Create the TWAIN_32 folder (use the "underscore" character) if you don't
have it already.
Restart Windows, then restart WinFax.
On the Setup menu, point to Select Scanner, and click Select Twain.
Switch TWAIN support to 32-bit.
Restart WinFax and the Controller for your changes to take effect.
--
Thank you,
Marty P.
WinFax PRO 7.0 / 8.0 Support
WinFax PRO for Networks
News Bulletin Service: http://service.symantec.com/bulletin
WinFax Tips and Techniques: http://service.symantec.com/bulletin/winfax
TalkWorks modem list: http://service.symantec.com/twk8list.html
Technical Support Web Page: http://service.symantec.com
On-line technical notes:
http://service.symantec.com/knowbase/index.html
Support Genie:
http://service.symantec.com/winfax/genie_winfax.html
Grant Wadman <gran...@fea.net> wrote in article
<98021102193...@service.symantec.com>...
Paul
I have same problem with a Lumina ColorScan 3000. Let me know if you
fix yours and how. I see tech support is very good with the genie
and copy/paste
Symantec Technical Support
Hi Paul:
The Lumina scanner is not available on the compatibility list, available
from the following:
http://www.symantec.com/techsupp/files/winfaxscanner/winfaxscanner.html
If the option is not available in WinFax, then use the scanner software to
do the scan, then print to the WinFax driver to fax your scanned image.
--
Thank you,
Marty P.
WinFax PRO 7.0 / 8.0 Support
WinFax PRO for Networks
News Bulletin Service: http://service.symantec.com/bulletin
WinFax Tips and Techniques: http://service.symantec.com/bulletin/winfax
TalkWorks modem list: http://service.symantec.com/twk8list.html
Technical Support Web Page: http://service.symantec.com
On-line technical notes:
http://service.symantec.com/knowbase/index.html
Support Genie:
http://service.symantec.com/winfax/genie_winfax.html
Paul <pru...@rogers.wave.ca> wrote in article
<98021907011...@service.symantec.com>...